Quick guide

What is ZenMarket?

ZenMarket is a shopping service. It helps you buy from Japanese online marketplaces and auctions.

Why use ZenMarket?

- ZenMarket will solve all your problems related to buying things from Japan.
- It is cheaper to buy via ZenMarket.

How to buy from marketplaces?

1. Add items to the Cart
Add item URLs from any Japanese online marketplaces to the Cart and place the order.

2. Get a quote
ZenMarket will confirm item prices and their availability.

3. Pay for items
Once prices are confirmed you can pay for your items.

4. Wait a couple of days
ZenMarket will buy your items from the shop you selected. Usually, it takes 2-3 days for an item to arrive at our warehouse.
Please note that the delivery may take longer when you order an item out of stock.
Also, the date shown on your accout page after your item is purchased are only as a guide and not estimated arrival day.

5. Specify shipping details
Once items arrive at the warehouse, specify the shipping method and your address.

6. Pay for shipping
Once the package weight is measured you can pay for international shipping.

7. Get your package delivered
Wait 1-2 weeks for the package to get delivered to your place.

Buying Guide for Rakuten

Buying Guide for Amazon

How to bid on auctions?

1. Deposit money
Add some funds to your ZenMarket account to be able to place a bid.

2. Place a bid
Place a bid on an auction item you like.

3. Wait a couple of days
If you have won an auction, we will buy your item from the seller. Wait 2-3 days for the item to arrive at our warehouse.

4. Specify shipping details
Once items arrive at the warehouse, specify the shipping method and your address.

5. Pay for shipping
Once the package weight is measured you can pay for international shipping.

6. Get your package delivered
Wait 1-2 weeks for the package to get delivered to your address.

How much will it cost?

It is convenient to know the total cost beforehand, but unfortunately several factors prevent us from having this information available. We don't know: how much your items will weigh, where you are going to send your package to, which shipping method you are going to choose, and how you are going to pay. We cannot tell you exactly how much it will cost in your specific case ahead of time, but you can use the Fee Calculator to estimate the total cost.

What doesn't ZenMarket do?

- We don't buy in offline shops.
- We don't provide mail-forwarding service. We ship only items you buy via ZenMarket.
- We don't ship within Japan. We ship only abroad.
- We don't buy batteries, lubricants, sprays and other Forbidden Items
- We don't buy oversize, overweight, and overlength items
- We don't check whether items function properly.
- We don't mark items as "gift" in the shipping documents.

What is ZenMarketPlace?

ZenMarketPlace is a shopping platform by ZenMarket. Japanese manufacturers and retailers can open their shops on it. You don't need to pay 300 yen service fee for goods you buy on ZenMarketPlace. You also get a cashback if you buy on ZenMarketPlace. The cashback will be added to your account in two weeks after the international shipping of the item. You can use your cashback amount to buy new items or withdraw it at any time.

Other conditions are similar to other shopping platform on ZenMarket. The domestic shipping fee depends on the seller and is not always free. The items from ZenMarketPlace can be packed together and shipped internationally with any other your items. The international shipping fee should be paid separately and is not included in the item price.

What is Zenbot?

Zenbot - is an automatic product price checking system that calculates product price and other fees within Japan (at this moment available for Rakuten shops only). Zenbot issues a quote within several seconds so you can buy your items without any delays. Please note, the international shipping fee is not included in the first quote, it is calculated after your items arrive at our warehouse.

Attention! Zenbot can’t check if items can be sent to your country for you. Please make sure the item you plan to buy can be shipped to you before placing an order. Sometimes, calculating mistakes (for example, wrong domestic shipping fee etc.) may occur due to technical issues. Therefore, quotes may be corrected before purchasing items from stores.
If a shipping fee within Japan or any other order parameters can not be detected by the system, the order will be checked manually. In this case, orders are processed on a first-come, fist-served basis and may take some time.

How to start?

Find what you want to buy, then add the item URL to the shopping cart or place a bid.
If you have any questions, feel free to contact us.