Amazon Rakuten ZenPlus No Fees Y! Shopping Y! Auctions Mercari Cashback 15%! Rakuten Rakuma Other Shops Find it for me
15% CASHBACK ON MERCARI ITEMS: 16:00 04/16 - 16:00 04/20 JST SHOP NOW
CELEBRATING 10 YEARS OF ZEN: PROMOTIONS, GIVEAWAYS & MORE GET INFO

Prohibited items

OVERSIZE and OVERWEIGHT items
Explosive and flammable items
Illegal goods (illegal drugs, guns, cultural property)
Plants, animals, bacteria and any other kind of flora and fauna
The items described in this section cannot be purchased and sent to User’s destination. The user is responsible for checking whether the product in his/her shopping cart does not fall in any of the categories described below. The User, who placed a bid on an item that cannot be purchased and shipped to User’s destination, is fully responsible for covering all the loss incurred due to this action, including but not limited to the cost of the item, commission fees, banking fees, payment gateway fees, recycling fees, domestic shipping fees etc.

1. OVERSIZE and OVERWEIGHT items

Before placing a bid on an auction, the User must make sure the product’s size does not exceed the size and weight that we can ship by our carriers, namely Japan Post, EMS-Japan, UPS, FedEx.

a. We can ship items longer than 150cm only with FedEx, DHL and UPS. (If FedEx, DHL and UPS are not available for your country, don't buy such long items.)

b. We can ship items heavier than 30kg only with FedEx and UPS. (If FedEx and UPS are not available for your country, don't buy such heavy items.)

Examples of products that cannot be shipped due to size and weight limits: automobiles, motorcycles, heavy machinery, boats, etc.

2. Explosive and flammable items

Some items are prohibited by law from being sent by airmail. These items include but are not limited to:

a. Any flammable liquids (Gasoline, oil, alcohol, other)

b. Any sprays or otherwise condensed air, gases

c. Any type of Gas

d. Any other products prohibited to be sent by airmail

e. Any dangerous goods, that may be harmful to the life and health of human beings

f. For most countries, alcohol, alcoholic beverages, perfume containing alcohol etc.

Other examples of products that cannot be shipped are: lighters, lighter liquids, dry Fuel Tablets, flammable paint, deodorant sprays, aroma-sprays, self-inflatable life-jackets etc.

3. Illegal goods

a. All the products that are prohibited for export from Japan or to the destination country cannot be bought and shipped.

b. Items that harm public order and morality

c. Any items that might lead to or encourage criminal activity

d. Any illegal adult products, violence encouraging products etc

e. Any products that might infringe third party's intellectual property or harm third party's honor and privacy

f. Any products that might harm any other rights of a third party

g. Any other items defined as inappropriate by ZenMarket

Examples of products that cannot be shipped: guns, gunpowder, gun parts, any weapons, objects of art (paintings, statues, weapons, etc) designated as Cultural Property of Japan, drugs that require prescription, illegal drugs, Psychoactive drugs.

4. Plants, animals, bacteria and any other kind of flora and fauna

a. Any living creatures and plants are not allowed for shipping and therefore cannot be purchased. This includes but is not limited to animals, reptiles, insects, one-cell organisms, bacteria, plants, fungi and any other living organisms.

Examples of products that cannot be shipped: seeds, crops, mushrooms, bio-active substances.

Restricted items

1. Items containing lithium-ion batteries

Most portable electronic devices use some type of lithium-ion battery. Li-ion batteries are flammable if not treated properly and therefore have several restrictions for shipping.

Examples: cell phones, laptop computers, tablets, portable game consoles, e-book readers, power banks, digital cameras, electric toothbrushes, Bluetooth earphones, wristwatches

We cannot ship:

  1. Separate batteries not inserted or built in a device
    2. This includes any kind of portable charging devices.
    Examples: spare battery packs for laptop computer/digital camera, power bank, charge case for Bluetooth earphones, e-cigarettes etc.
  2. Devices with the battery’s watt-hour rating over 100 Wh.
    3. Examples: e-bicycles, chainsaws, portable refrigerators etc.

For the remaining cases:

  1. If shipping with ZenExpress, EMS, Airmail or ECMS Express, no more than 2 li-ion batteries per parcel allowed in some countries.
  2. If shipping with UPS, FedEx or DHL, no more than 5 kg of li-ion batteries per box allowed.
    3. In some cases the warehouse will be limiting the box weight to 6 kg per box for parcels which include multiple lithium batteries (extra 1 kg is allowed to account for the weight of packaging materials). Number of boxes per parcel is not restricted.
  3. If shipping to Germany, Italy, Egypt, Saudi Arabia, Laos, Mongolia:
    4. - EMS and Airmail cannot be used if parcels contain li-ion batteries.
    - at least one option out of UPS, FedEx or DHL is available (please contact for more details).
  4. If shipping with Surface mail, limitations are stricter than for Airmail. Li-ion batteries cannot be shipped by Surface mail to a number of countries (United States, Australia, Singapore, and more), so please be sure to check if your country is in the “Surface mail” column on page 3 of the following list before placing an item with a li-ion battery in a surface parcel.

Handling of Products with Shipping Conditions

There are products that we cannot deliver to customers unless specific conditions for international shipping are met. Below are the details of these conditions and a list of typical products with such shipping limitations. Please kindly check these requirements before making a purchase or placing a bid, and ensure that you understand them fully.

Shipping Conditions

  1. Restricted Shipping Methods ⚠
    The methods available to ship the product are limited (e.g., only DHL is available, International Mail is not available, etc.). Please use the Shipping Cost Calculator to check in advance the available shipping methods, costs, and estimated delivery times.
  2. Import License Required 📝
    To receive certain products, you may need an import license or other import-related procedures on your end. Please check in detail and confirm for yourself whether importing is possible. Please understand in advance that we cannot be held responsible for any returns or disposal of parcels if they cannot be imported.
  3. Opening/Unsealing Required 📦
    To verify the contents of the relevant products, we may need to open them upon arrival at our warehouse. Please be cautious if you are purchasing items intended as gifts or collectibles and are concerned about the factory packaging condition.
  4. Partial Disposal of the Product is Necessary 🚮
    For products that include parts that cannot be shipped overseas, we will dispose of just that part. Please note that disposal requires a fee, starting from 300 yen per kilogram (or 300 yen per battery), and if work is required, a handling fee starting from 1000 yen per 15 minutes (for more details, see here). However, disposal that matches the following two conditions can be performed for free as an exception:
    • The disposal does not require special knowledge or manual and can be done without equipment in less than 5 minutes.
    • Small attachments for maintenance included in the product (like grease, oil, varnish, adhesive, coating agents, etc.) in small amounts. Typical examples include grease in reels, oil and rosin in musical instruments, adhesive in puzzles and plastic models.

Typical List of Products with Shipping Conditions

Please kindly note that if you were directed to the following table and proceeded to purchase or bid on the products listed in it, we will consider you have checked and accepted all the conditions.

Product Conditions Details
Wireless earphones
(with charging case)		 ⚠ Restricted Shipping Methods Only UPS, FedEx, and DHL are available.
Beverages with alcoholic content above 24% ⚠ Restricted Shipping Methods Only DHL is available.
📝 Import License Please check with the local DHL if you can import the product.
Products with unknown contents (such as mystery bags) 📦 Opening Required It's necessary to check the contents for restricted items and correct declaration for international shipping.
🚮 Partial Disposal Required If the parcel includes items that can't be internationally shipped, disposal is required.
Cash, coins & bills
(including commemorative coins)		 ⚠ Restricted Shipping Methods Only air mail and sea mail are available.
Used muffler ⚠ Restricted Shipping Methods International Postal Service (EMS, Airmail (including small packets), and Sea Mail) are NOT available.
Model gun
with bullets (cartridges)		 🚮 Partial Disposal Required Bullets cannot be shipped overseas and will be disposed of upon arrival at the warehouse.
Fishing reel
(with grease, oil)		 🚮 Partial Disposal Required Grease or oil included will be disposed of.
Plastic model
(with adhesive, coating)		 🚮 Partial Disposal Required Adhesive or coating included will be disposed of.