Auctions

What is "Yahoo! JAPAN Auctions"?

"Yahoo! JAPAN Auctions" is the biggest in Japan and one of the biggest online auctions in the world. There are around 5 million items sold every day. Both individuals and companies can participate in auctions. Yahoo! Auctions offer a huge number of goods for every taste and budget.

Pros and cons of auctions

Pros:

  • It might be significantly cheaper compared to online shops.
  • You can find rare things that couldn't be found in online shops.

Cons:

  • If you like guarantees, don't use auctions, because there are no guarantees.
  • You can't cancel your bid.
  • You can't refuse to pay after winning an auction.
  • You can't return your item and get a refund if something is wrong.

How to lower risks bidding on auctions?

  • Check seller's rating before bidding. Avoid sellers with many negative reviews.
  • Don't buy items for 0 yen or at an unreasonably low price. The seller will probably charge you extra for the shipping within Japan.
  • Feel free to ask ZenMarket, if you have doubts.

How to bid on auctions via ZenMarket?

First deposit to your account enough money for your bid. Then add the auction URL to My Account. Once you have enough money on your account you can bid any time. You can place your maximum bid at once. In this case, the current price will increase incrementally. For example, if you place a bid of 1000 yen for a listing with a current price 300 yen, only 100 yen will be added to the current price and it will become 400 yen. Thus, the system will participate in auctions automatically on your behalf beating competitor's bids within your maximum bid amount.

What do I pay apart from the item price and service fee?

You will have to pay only for shipping within Japan and 8% of consumption tax if item was purchased from the company (not private person).

How much is shipping within Japan?

Shipping fees within Japan depends on a seller's location, item size and delivery method. In most cases, the domestic shipping fee is not stated clearly in an item description as sellers don't know the buyer's address in advance. You will know the domestic shipping fee after winning the auction. Usually, domestic shipping fees are within 1000 yen. Please note that some sellers ship items from outside Japan (China, South Korea, etc.). In these cases, domestic shipping fees may be higher than usual.

Can I ask to combine shipping if I won several items from the same seller?

Recently we have introduced a new automatic system for purchasing items on Yahoo! Auctions. This system automatically asks seller for combined shipping, in order to make shipping fee less for you. Thus, you no longer need to worry about this matter. However, due to the limitations of the system, the system will only ask sellers to combine shipping for items, purchased from 5 am JST (Japanese Standard Time) till 5 am of the next day All the items purchased after 5 am of the next day will be treated as purchased on the next day, and wont be eligible for combined shipping.

How much are bank transfer fees?

Unlike many other proxy services, Zenmarket covers fully all domestic payment fees.

Will you refund me the money if I got outbid?

Yes, once you got outbid we will instantly refund to your account the bid amount and our service fee (300 yen).

What items am I not allowed to bid for on auctions?

Yahoo Auctions is a huge marketplace that includes sellers who offer not only goods but also services. Please be careful when you choose items. For example, you may intend to purchase a camera but accidentally order a camera rental service. Or, intend to purchase a laptop but unintentionally order an Internet service plan. Item photos might also be misleading. Be cautious when you see an unreasonably good deal. Please check in advance the current price, seller's reputation, number of bidders for the listing etc. If you have any doubts please feel free to contact us, we will do our best to answer all your questions.
You are not allowed to purchase the following on Yahoo Auctions:

  • services (rental and others)
  • goods that can't be shipped within Japan (e.g. when you are required to pick up items at a seller's place)
  • goods prohibited by law (drugs, guns, knives etc.)
  • goods prohibited by the post office (sprays, nail polish, perfumes, greases, plants, seeds, animals, oversized items etc.)

I have changed my mind. Can I cancel my bid?

According to Auction rules, you cannot cancel your bid. You cannot also refuse to pay after winning an auction. The only exception is delayed bid, which can be cancelled 10 minutes before auction ends.

Do you have delayed bid functionality (auction sniper)?

Yes, you can make delayed bid (sniper bid) by clicking checkbox on the bid screen. Please note, that a lot of auctions on Yahoo are extended automatically on 5 minutes if someone places a bid at the last minutes. Such automatic extension reduces much the effect from sniper bid.

How does delayed bid (sniper) system work?

We deduct funds (bid and commission) from your deposit as soon as you order delayed bid. Delayed bid is made automatically by our system 5-6 minutes before auction with automatic extension ends (or 1-2 minutes before aucion without automatic extension ends) if your bid meets auction status at the moment of bidding. You can change bid amount or cancel it 10 minutes before the auction ends. If two or more of our clients make bids on the same auction, priority is given to the client who made a bid earlier.

Why have I lost an auction even though my bid was the biggest?

On Yahoo Auctions, if two people have the same maximum bid amount, the one, who started placing bids earlier wins. For example, if your competitor manually placed the first bid earlier, even 3 days before the end of the auction, he/she will win.

How does "Add to watchlist" function work?

You can use "Add to watchlist" button to keep an eye on auction you are interested in without bidding on them. You will see updated information about added items each time you refresh watchlist page. Item is removed from wathclist page after you make actual bi on it to your account page. Auctions are removed from watchlist 7 days after auction ends.

Can I bid on other Japanese auctions?

Yes, you can bid on Mbok (mobaoku), Rakuten Auction and so on. We deal with them manually. To start, add an auction URL to My Account.

What are the terms of free storage at your warehouse?

You can keep your item at our warehouse for free for 45 days from the day it arrives at the warehouse. When this term expires, 50 JPY will be charged per day for each item. The maximum storage term is 3 months.

Still haven't found the answer?

Feel free to contact us. We will gladly answer your questions.