Fee Summary

You always pay: item price, ZenMarket service fee (500 JPY per item), international shipping fee, funds deposit fee.

You sometimes pay: shipping fees within Japan depending on the seller, an intangible goods fee - 10% of the cost of the item (if you purchase intangible goods). For high-value items we also ask for an additional insurance fee.

You never pay: bank transfer fees within Japan, for initial packing and consolidation of your parcels, for asking questions, to contact sellers.

• If you want us to take pictures of your item before shipping internationally, it will cost 500 JPY per item.
• If you want to store your item in our warehouse for more than 60 days, it will cost 50 JPY/day per every item.
• If you want to change the content of a parcel we have already prepared for shipping, it will cost between 1000 and 4000 JPY per box to cancel and repack it.
• If you want to cancel your purchase after the item arrives at our warehouse, it will cost you at least 1000 JPY (and only if the seller accepts returns).
• If you want to dispose of an item or its part, an additional disposal fee of 300 JPY per 1kg and 1000 yen per 15 minutes of additional work may apply. However, starting from April 1st 2023, the disposal fee for lithium batteries, nickel-metal hydride batteries, nickel-cadmium batteries, etc. will be charged from 300 yen upwards per unit.

Please, use our Fee Calculator to estimate the total cost.

Do I have to pay for registration on ZenMarket?

No, registration on ZenMarket is free. We don't charge any entrance or membership fees.

How much do you charge for your service?

We charge only 500 JPY per item no matter how many of the same item or how expensive the item is that you order. If you buy 3 identical T-shirts, our service fee will still be 500 JPY. But if you buy three T-shirts of different sizes or colors, we will charge our service fee for each item: 1500 JPY in this case.

What is included in the ZenMarket service fee?

By default, the ZenMarket service fee includes buying items, initial parcel consolidation, repacking and shipping insurance for parcels under 500,000 yen, and also domestic bank fees.

I want to order several items from different stores. How much do you charge for consolidation?

Initial consolidation of parcels is totally free of charge.

Are there any payment gateway fees?

There are no payment gateway fees. However, we charge a ZenMarket deposit fee. It is a flat rate for all payment methods except bank transfer.
When paying via an international bank transfer (SWIFT wire transfer), JPY 4,500 is charged and there will probably be additional fees charged by your bank or the intermediate bank. These fees are not disclosed, therefore, we cannot give a precise estimate beforehand.

I want to check my items before you ship them to me. Can you take a photo for me?

This optional service costs 500 JPY for each item. It will help you to confirm the condition of your purchased items. We will take 3 photos of your item and will send them to you (you will see a photo icon in the items table). You can order this option when purchasing your item.

I want to make my parcel really strong. How much will it cost?

We consolidate your items and pack them for free, while regarding the item's fragility, size etc. In most cases, our parcels are strong enough to endure different conditions. But if your parcel is big, heavy, or you are worried about your items security we recommend using our reinforcement service for 1000 JPY per box. Your parcel will be strengthened further by using hard pressed carton angles or in other appropriate ways. (see more detail).

Please note that we do not open new/sealed items without your permission. If you want to protect the inside of the item box, please make a request in the parcel comment.

I created a parcel and received a quote, but I want it to be reorganized. Is it possible?

If you want to change the shipping method, you can do it for free on the Parcels page. If you created a parcel and want your items to be packed in a different way, taken out, split to several parcel etc., you can cancel your parcel and create a new one. It will cost an additional fee.
The fee is charged per box and is based on weight.
Up to 4,999g - 1,000 JPY
5,000g to 14,999g - 2,000 JPY
15,000g to 29,999g - 3,000 JPY
30,000g and heavier - 4,000 JPY

E. g. if you cancel a parcel with 2 boxes 14kg each, you will need to pay 4,000 JPY as a cancellation fee.

Is my parcel insured during international shipping? How much is the insurance fee?

We will cover all insurance fees for most parcels. However, a special ZenMarket insurance fee may be applied to high-value parcels (with a total parcel cost of 500,000 to 5,000,000 yen). This fee is 1% of the item's value. We will contact you separately to arrange special insurance for parcels that exceed 5,000,000 yen.

How long can I store my items at your warehouse for free? Are there any fees for storage?

You can keep your items at our warehouse for free for 60 days. Every day at 7 pm (JST) the items are checked by an automated system, and if at the time of checking the item has been kept in the warehouse for over 60 days, a fee of 50 JPY will start to be taken for each item per day (one day is counted as every 24 hours after the item has arrived at our warehouse). Please note that the fee is taken while the item is physically present at the warehouse, so for example, if you create a parcel with the item on the 60th day, the fee will be taken until the parcel is dispatched. We usually need about 2~ days to fully process the parcel, so please, keep it in mind, and build your calculation based on this information. In total (including the free period), you can keep your items at our warehouse for 90 days. After that your item will be disposed of without any compensation.

How can I receive compensation for damaged goods or in other problematic situations?

If ZenMarket sent you the wrong item or if an item was damaged by ZenMarket staff, we will offer you options on how we can compensate you for it. If the seller sends wrong or damaged items, full or partial compensation is made only if the seller agrees to do so. Usually, sellers ask to receive the item back and change it to the new one. In this case, they will only compensate for domestic shipping fees. If you buy used items from Yahoo auctions, compensation is not possible in most cases. If your items were lost or damaged during international shipping, compensation of the declared amount is made only if the shipping company agrees to do so.

Can I cancel my auction bid or item? Do I have to pay the cancellation fee?

You can not cancel your bid or the purchased item for any reason.

Can I cancel my item from Rakuma or Mercari? I changed my mind.

After you paid for the online flea market item, it cannot be canceled for any reason. This applies to items both in “awaiting buying” and “awaiting approval” statuses.
You are free to delete the item from your cart before payment.

Can I cancel my items bought from online shops BEFORE they were shipped to your warehouse? Do I have to pay a cancellation fee?

You can cancel items from online shops before they are shipped to us only if the seller agrees to a cancellation. In this case, ZenMarket does not charge a cancellation fee.

*This does not apply to items purchased from auctions, Rakuma or Mercari.

* Please note that the ZenPlus item cancellation policy is different (please see here).

Can I cancel my items from online shops AFTER they were shipped to your warehouse? Do I have to pay a cancellation fee?

You can cancel items from online shops after they have been shipped to us, only if the seller agrees to the cancellation and you have a strong reason to cancel items. In this case, you will have to pay a 1000 JPY cancellation fee per item to ZenMarket, domestic shipping fees to send the item back to the seller, and other expenses if the seller asks for them. The 500 JPY of ZenMarket commission for the canceled item will be returned to your account.

*Return requests for items from Rakuma or Mercari can be considered prior to international shipping if the "Item photos" option was ordered and has shown noticeable defects of the item. Please note that after the item has arrived at the warehouse we can only communicate with the seller for a limited amount of time (two weeks for Mercari, one week for Rakuma) due to the respective platforms’ structure.

Can I cancel my items from online shops after they have arrived at my address?

You can cancel items from online shops after they have been shipped to us, only if the seller agrees to the cancellation and you have a strong reason to cancel items. In this case, you will have to pay a 1000 JPY cancellation fee per item to ZenMarket, domestic shipping fees to send the item back to the seller, and other expenses if the seller asks for them. The 500 JPY ZenMarket service fee for the canceled item will be returned to your account.

Please note that a lot of shops accept returns only during a limited period, so a return is only possible if your parcel arrives back to Japan while there is enough time for cancellation procedures and domestic shipping.

Can I purchase intangible goods (game codes, passwords, accounts etc)?

If you wish to purchase intangible goods (such as game codes, passwords, accounts etc), that can not be sent by post, we will charge you an additional fee, which will be 10% of the total cost of the item.

To Australian customers

As of July 1st, 2018, a new Australian Tax legislation came into effect and we are required to collect 10% GST for all parcels sent to Australia with a total value of 1,000 AUD or less.

Please note that GST will be applied to parcels where the declared value is equal to or lower than 1,000 AUD. If it applies, the tax will be charged at the same time as the international shipping fee.

For high value goods (over 1,000 AUD), customs regulations and the GST payment process remains unchanged and will be processed and charged by customs offices in Australia.

To European customers

As of July 1st, 2021, a new European Tax legislation came into effect, customers may optionally select to pay VAT in advance on any parcel sent to Europe with a total item value of 150 EUR or less.

Please note that VAT will be applied to parcels shipped from September 22nd onward. In cases where it applies, the tax will be charged at the same time as the international shipping cost.

For high value parcels (over 150 EUR), the customs regulations and VAT payment process remains as before, and the applicable tax will be processed and charged by your local customs authority upon the goods arrival in Europe.