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3,000,000+
customers around the world
1,800,000
parcels shipped worldwide
50,500+
stores to buy from, like Rakuten, Mercari and JDirectItems Auction
Multi-lingual support
in 19 languages
About us

ZenMarket Proxy Shopping Service

Company Profile

    Company Name : ZenGroup Inc.
  • Date of Establishment : April 2014
  • Capital : 80,000,000 JPY
  • Main Business Activities: Shopping Service
  • Legal Representatives: Viacheslav Surovyi, Kopyl Olesksandr, Naumov Andriy, Margarita Son
  • Sales Tax ID: T1120003009645

Address

  • Kawaramachi, 1-chōme-7-7,Osaka Sakaisuji L Tower 10F
  • Osaka prefecture, Osaka Chuo Ward
  • 541-0048 Japan
  • TEL: 06-4560-4070

ZenMarket (run by ZenGroup Inc.) is a Japanese proxy shopping service where you can buy from thousands of online stores. Our international team based here in Osaka provides you with the best online shopping experience so you can buy your favorite items with ease. Buying items from halfway across the world can be nerve-wracking and we try to make the experience as painless as possible. With 3 million registered users from all over the globe, we ensure language will never prevent you from using our service. Currently, we provide customer support in 19 different languages, including English, Japanese, Portuguese, Spanish, French, German, Italian, Polish, Ukrainian, Turkish, Russian, Arabic, Chinese ( Traditional/ Simplified), Korean, Vietnamese, Thai, Malay, and Indonesian. Our customer service team is always happy to help you with any issues you might have!

Our Warehouses

Your Items Stored Safely

Where do your items go when you order them? We have three warehouses in Osaka prefecture. Once we receive your orders, they will be shipped to either one of these warehouses where we will store them until you are ready to create your parcel. Then, we consolidate your parcels (initial consolidation is free!) and ship them right to your doorstep. Our warehouse also offers optional services for your peace of mind, including parcel reinforcement if you are shipping valuable or fragile items, as well as a photo service so you can check on the condition of your item before we ship it.

33-20, 33 Wakitacho
Kadoma city, Osaka
571-0011 Japan

4-37 Higashiotabicho
Suita city, Osaka
564-0033 Japan

3-1-15 Mishima
Higashi Osaka City, Osaka
578-0966 Japan

Meet Our Team

Our Professional Team

Have Any Questions?

If you have any questions about our services, products you can't find, or about shipping, feel free to contact us through the form and we will reply you as soon as possible.

  • contact+en@zenmarket.jp

  • Kawaramachi, 1-chōme-7-7,Osaka Sakaisuji L Tower 10F
    Osaka prefecture, Osaka Chuo Ward
    541-0048 Japan

  • Monday-Saturday: 9:00-18:00
    Sunday: Closed

I agree to the terms and conditions of the User Agreement, ZenMarket Privacy and Cookies Policy, and Handling of Personal Information in Inquiries.
OUR PARTNERS

Our Shipping And Payment Providers

Benefits

Why Choose Us?

User shopping for goods on a mobile

Many Shopping Options

Shop thousands of online stores in Japan without worrying about whether they ship internationally! We help you buy, consolidate and ship your parcel right to your doorstep. Shopping your favorite Japanese goods has never been so easy.

Packages being prepared for shipping

Flexible Shipping Methods

We ship all across the globe! We use a variety of shipping methods, all of which offer tracking, so you can rest assured that your purchased items are on their way to you. We even cover your shipping insurance if you ship with EMS, SAL and Airmail!

Members in a meeting

Shopping Assistance

Are you looking for a specific product? Looking for advice on buying from a certain store? Need to communicate with a seller but can't speak Japanese? Our friendly customer support team is here to help you answer any questions you might have.

Testimonials

Trustpilot Score 4.1 of 5

Behind every review is an experience that matters

Services

What We Offer

ZenPop logo
Are you looking for recently released, and limited-edition stationary from Japan? Our ZenPop team curates unique items for our own subscription box.

ZenPop offers 1, 3, 6 and 12 month plans, so you can pick how often you'd like to receive the latest pens, stickers, washi tape, journals, and more!

ZenPop goodies
ZenPlus logo
Previously known as ZenMarketPlace, ZenPlus allows you to buy all of your favorite items from our very own marketplace.

From trendy fashion to toys from your favorite franchises, ZenPlus has it all at competitive prices with worldwide shipping options.

ZenPlus goodies