ZenGroup Inc. (referred to as ZenGroup), a company registered in Japan and providing the ZenMarket proxy buying service (referred to as ZenMarket), enters into this Agreement with any legally independent adult (referred to as the Client) using the zenmarket.jp website and related services (the Website). This Agreement is an official public offer to individuals who wish to use ZenMarket's services.

1. ZenMarket provides services (the Services) acting on behalf of the Client, which include:
• Purchasing consumer goods from independent online stores, internet auctions, and flea markets (the Sellers) located in Japan, under the terms of this Agreement and the Sellers' terms on Client’s behalf.
• Receiving, storing, and packaging products at the ZenGroup warehouse (the Warehouse) for international delivery.
• Shipping products internationally using available postal, courier, or other shipping services (referred to as Shipping Providers) at the Client’s expense.
2. ZenMarket charges the Client a fee for these services according to the rates specified on the Website.
3. The Client agrees to allow ZenMarket to collect, store, process, and transfer their personal data in line with the Privacy & Cookies Policy.
4. The Client permits ZenMarket to engage third parties as needed to fulfill the duties outlined in this Agreement.
5. By registering an account on zenmarket.jp, the Client accepts the terms of this Agreement, which may be amended by ZenMarket unilaterally.
   The Client is responsible for regularly checking for updates on the Website.

1. ZenMarket will provide the Services described in Section 1 and any related tasks that do not contradict this Agreement, the Website information, or applicable Japanese law. Documentation or evidence of ZenMarket’s actions, including correspondence with Sellers or shipping providers, is not required to be provided to the Client.
2. The Client must promptly pay all costs associated with purchasing and shipping products within the allowed storage period (see Section 3.C), including ZenMarket's commission and any related taxes, duties, as well as storage and/or disposal fees should they incur.
3. The Client must provide all necessary information required for ZenMarket to deliver the Services effectively. The Client is responsible for the accuracy of the information provided, including URLs of desired products, option preferences, shipping address, etc..
4. The Client is responsible for verifying available shipping methods to their destination and ensuring that purchased goods comply with the conditions set by the shipping provider and customs regulations of the destination country, including restrictions on dimensions, weight, contents, price, etc.
5. ZenMarket may offer additional services not listed on the Website, free or for a fee, based on available resources. The availability and cost of these services are subject to change without notice.
6. The Client is prohibited from using products purchased through ZenMarket for the development, manufacturing, or use of conventional weapons or weapons of mass destruction. Additionally, the transfer, resale, or distribution of such products to third parties who may use them for these purposes is strictly prohibited.
   Furthermore, if ZenMarket determines that there are concerns regarding potential violations of this policy, ZenMarket reserves the right to restrict the purchase and international shipping of the relevant products.

1. To pay for the Services, the Client must add funds to their account balance using the methods available in the “Add Funds” section of their account.
2. The Client is responsible for any fees, commissions, or charges levied by banks or payment services when adding funds to their balance.
3. Withdrawals from the balance are available through a limited number of payment methods. Withdrawals are processed by submitting a request via the Website, and funds can only be returned to the original payment source within the timeframe set by the respective payment source. Regardless of the source, the remaining balance must be used or withdrawn within 6 months from the initial deposit.
4. When requested, the Client must provide information to verify the authenticity of the payment source and/or the identity of the payer. ZenMarket commits to maintaining confidentiality and will only use the provided information for the aforementioned purposes, unless required by Japanese law.

1. ZenMarket agrees to purchase products on Client’s behalf from the Seller if they can be ordered through e-commerce channels and delivered to the Warehouse.
2. Products are purchased based on the information the Client provided via the “Add to cart” option. Purchases are made after the Client makes payment through their account. Some purchases are automated, while others are processed manually during the business hours of ZenMarket’s Japanese office.
3. Products purchased directly by the Client via ZenMarket’s automated auction system are handled according to the Guidelines for using the automated auction system.

1. ZenMarket will receive products delivered to the Warehouse using the Seller’s chosen delivery method and store them at the Warehouse for up to 90 days.
2. Original packaging from the Seller is usually discarded unless the Client requests otherwise at the time of purchase. ZenMarket will make efforts to retain original packaging upon request but cannot guarantee it.
3. ZenMarket is not responsible for verifying the accuracy of products received or for any errors made by the Seller. Complaints regarding used products are only accepted if the “Photo service” was utilized and the Client has verified the condition of the product prior to international shipping. Photographs taken as part of the Photo Service remain the property of ZenMarket, and are provided solely for the Client’s evaluation of the product.
4. Products can be stored at the warehouse for a total of 90 days. Storage is free for the first 60 days, after which a fee of 50 yen per day applies. After 90 days, the products will be removed from the Client’s account without compensation.
5. ZenMarket reserves the right to inspect received products and may refuse to ship products deemed inappropriate for export. Prohibited products may be returned when possible or disposed of at the Client’s expense.
6. After the Client creates a parcel through their account, ZenMarket will pack the Client’s products according to the specified shipping method and preferences. If the selected shipping method is not feasible due to weight, dimensions, or content, ZenMarket will act according to the chosen packing strategy.
7. By default, ZenMarket handles packing at its discretion. If the Client has specific packing requests, they may specify them via the “Special request” window on the parcel creation screen. ZenMarket will attempt to accommodate the requests that do not compromise product safety and can be fulfilled with available resources. Additional work not directly related to packing (folding, disassembling, partial disposal, etc.) is considered on a case-by-case basis and may be refused or incur additional fees.
8. ZenMarket provides additional parcel reinforcement services for the fee specified on the website. The service is mandatory for certain item categories.
9. Requests for repacking after initial packing will incur additional fees as specified in the Help section.

1. International delivery is provided through the methods and rates listed in the "How much will it cost?" section on the Website.
2. Delivery costs are charged to the Client’s balance based on the package’s weight and dimensions. By paying for delivery, the Client confirms that they have reviewed and agreed with the parcel’s contents, cost, and dimensions. Claims regarding delivery costs or parcel dimensions are not accepted after payment, unless a clear error by ZenMarket staff is proven.
3. ZenMarket’s Services are considered complete when the products are transferred to the shipping provider. ZenMarket is not liable for the actions of shipping providers and has no control over delivery speed. Transit times on the Website are approximate.
4. All parcels are insured according to the policies described on the Website.
5. If a parcel is delayed, damaged, or missing products, the Client should report the issue promptly as per the procedure described on the Website. ZenMarket will investigate and determine compensation if applicable. Refusal or failure to provide necessary information may result in ZenMarket withholding compensation.

1. If the Client wishes to cancel a purchase (Cancellation), return the product that has arrived at the Warehouse (Domestic Return), or that reached the Client’s destination (International Return), they may request to do so if the Seller allows cancellations/returns and the Client agrees to cover the associated fees.
2. All cancellations and returns made by ZenMarket on the Client’s behalf are performed on the pretense that the Seller sold the product to ZenMarket within Japan and is not responsible for international deals. In the case of an international return, the international shipping fee from the Client to the Warehouse and vice versa as well as any fees related to importing the product back to Japan shall be covered by the Client regardless of the reasons thereof.
3. All cancellations and returns are processed according to the Seller’s conditions, including deadlines, procedures, and compensation terms. ZenMarket reserves the right to accept or decline returns based on the Seller’s decision.
4. Refunds to the Client are processed after a refund from the Seller to ZenMarket is confirmed.
5. Returns of products purchased via the automated auction system or flea market platforms are generally not allowed once the bid is placed or the product is paid for, respectively.
6. Claims regarding defective or incorrect products are accepted within 7 days of arrival at the Client’s address. ZenMarket will contact the Seller within the timeframe it is possible via means of the respective e-commerce platform or within 60 days of the original transaction between ZenMarket and the Seller, whichever is the earliest. ZenMarket’s involvement does not include legal disputes requiring law enforcement or judicial intervention or other punitive measures. If the Seller refuses to refund, ZenMarket is not obligated to compensate the Client.
7. Unless contacted within 7 days of arrival to the Client's address, ZenMarket cannot facilitate the resolution of warranty issues, such as the exchange or repair of a malfunctioning product.
8. If a parcel is returned to ZenMarket due to reasons beyond ZenMarket’s control, such as failure to collect the parcel or pay import taxes, return cost (if any) and re-shipping must be covered by the Client.

1. ZenMarket may provide credit to regular customers for amounts between 10,000 and 1,000,000 yen, subject to conditions listed in the Help section of the Website.
2. Credit must be repaid before the Client pays for international shipping or within 30 days if no shipment occurs.
3. If the Client fails to repay within 6 weeks, credit is suspended without appeal.

1. Accounts can be removed at the Client’s request if there are no unpaid debts or products remaining in storage. ZenMarket may verify the identity of the requester if the account has an order history.
2. Accounts can be suspended on grounds of actions such as non-payment, disputes initiated through third parties, threats, refusal to verify payment identity, and creating multiple accounts without agreement.
3. Accounts may be suspended at ZenMarket’s discretion for uncooperative actions, disregard of ZenMarket rules and policies, disrespectful communication, or any other behavior deemed inappropriate by ZenMarket.

1. Liability is waived for non-performance of obligations due to extraordinary events beyond reasonable control, such as natural disasters, wars, or epidemics.
2. ZenMarket is not responsible for any expenses, direct or indirect damages, or losses arising from the use of its services due to errors, interruptions, or defects.
3. ZenMarket is not liable for actions of third parties, including Sellers, shipping providers, banks, and payment systems. The Client agrees not to hold ZenMarket accountable for damages caused by these third parties.
4. ZenMarket is not liable for dishonesty by Sellers, including delays, inaccuracies, or fraudulent activity. The Client is responsible for choosing reliable Sellers.
5. ZenMarket does not check shipments for compliance with customs regulations of the destination country and is not responsible for related costs. The Client is responsible for ensuring the legality of importing purchased products.
6. ZenMarket will compensate the Client only if it is proven that ZenMarket staff directly caused losses by purchasing a product different from the one specified or by damaging the product. Compensation is limited to the value of the product(s).
7. ZenMarket waives all responsibility regarding the outcome of negotiations with the seller in case the Client contacts the Seller directly.
8. Titles and descriptions of products displayed on the Website belong to respective Sellers and are translated into the Client’s language by means of automated translation. ZenMarket is not liable for any loss incurred by the Client due to the inaccuracy in said translation.

1. Disputes related to this Agreement should be resolved through negotiations.
2. If negotiations fail, disputes will be settled in a court of law. Disputes involving ZenMarket as a respondent will be settled in a Japanese court under Japanese law. Disputes involving the Client will be resolved in the Client’s local jurisdiction.