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COVID-19: SHIPPING UPDATES

UPDATE: 28.04.2020 - Changes to Warehouse Operations

Thank you all for understanding in this time of uncertainty.

We would like to inform you that due to the current global COVID-19 situation in Japan we have made the decision to extend, until the end of May, the reduction of warehouse operations to 5 days a week in an attempt to keep our members of staff safe and follow the Japanese Government recommended social protocols.

This means that receiving goods, packing and shipping parcels will be unavailable on Saturdays. We apologize for any inconvenience or delays this might cause you.
Customer support and purchasing will be working as usual and there will be no disruption to your normal purchasing experience through our website.

Thank you for your understanding.

UPDATE: 23.04.2020 - JP Post

We have recently received more updates from Japan Post in addition to the information posted on April 9th.

Starting today, until further notice the following services will be Disabled:

EMS and Airmail for:

  • United States
  • Slovakia
  • Slovenia

*Parcels bound for the United States collected today (23.04.2020), will be shipped, however, there might be significant delays (up to 4 months).

Surface Mail for:

  • Spain
  • Nepal

 

Starting April 27th the following services will be Enabled:

Surface Mail for:

  • Ukraine

 

If you have items at our warehouse, you have the following 3 options:

1. Use DHL, FedEx or UPS. We are currently offering a [10% discount on shipping fees] for these methods (See Details), however, please kindly note some items cannot be shipped with these methods or may undergo stricter customs check.

  • Food
  • Beverages
  • Cosmetics
  • Sanitary items
  • Health supplements
  • And others...

Please keep this information in mind when planning your purchases during this time.

 

2. Ship with Surface mail. It will take longer for your item to arrive toy you, but shipping will be cheaper. The limitations, with regards to parcel size and content, are the same as for SAL or Airmail.

 

3. Pre-pack your parcels and store them safely at our warehouse for 90 days FREE (See Details) or until shipping to America is restored. 

The ZenMarket Team asks you all to stay safe during this time and check back here in the future for any further updates.

UPDATE: 09.04.2020 - JP Post

We have recently received more updates from Japan Post in addition to the information posted on April 1st.

Starting today, until further notice the following services will be disabled:

EMS and Airmail for:

Australia, Denmark, Norway, Sweden, Botswana

Surface mail for:

Sri Lanka, Nepal, Eritrea, Bhutan, Syria, Bahrain, Fiji, Serbia, Zimbabwe, Botswana

 

Japan Post have also notified us that currently there is a significant delay in processing parcels bound for the USA

Due to the reduction in international flights, after a parcel is collected it might take over 2 weeks to assign a plane to the parcel bound for the USA. 

Japan Post has assured us that they are working around the clock to deliver parcels to destinations still available. We kindly ask for your patience and understanding given the current global circumstances.

 

The ZenMarket Team asks you all to stay safe during this time and check back here in the future for any further updates.

 

UPDATE: 07.04.2020 - Parcel Delays and Returns

Due to a decrease in the international air traffic, Japan Post is experiencing significant delays in processing collected parcels. For this reason, we have been informed that tracking for a number of parcels have stopped updating after being collected by postal services. 
 
We are sorry for any inconvenience these postal services may have caused you in slowing down their updating and tracking services. Given the current circumstance, we ask you to offer them your patience and understanding during these difficult times. 
 
In addition, we have been notified that a number of parcels shipped out (predominantly SAL Parcels) will be returned back to our warehouse as the postal services were unable to find a way to ship them to your current destination. 
 
As the parcels are returned, we will refund the shipping costs to you once they have been processed. After that, you can either choose to ship them again by shipping methods currently available, or store the parcels at our warehouse until your preferred option is once again available. 

 

UPDATE: 07.04.2020 - Changes to Warehouse Operations

Thank you all for understanding in this time of uncertainty.
 
Due to the current global COVID-19 situation, until the end of April, we will be temporarily reducing warehouse operations to 5 days a week in an attempt to keep our members of staff safe and follow the recommended social protocols being recommended here by the Japanese government
 
This means that receiving goods, packing and shipping parcels will be unavailable on Saturdays. We apologize for any inconvenience or delays this might cause you.
 
Customer support and purchasing will be working as usual and there will be no disruption to your normal purchasing experience through our website. 
 
We have been receiving inquiries about the storage period of items for those who were left without means to ship their merchandise. 
 
Please do not worry; we have extended free storage period to 90 days, and we will consider further extension in case shipping limitations are prolonged.

 

UPDATE: 02.04.2020 - Surface Shipping AVAILABLE

Following JapanPost's decision to stop sending SAL parcels for every country and, for selected countries, stop the shipment of EMS and Airmail, the ZenMarket team has been hard at work trying to find alternatives for our customers. 

Today we are happy to inform you that we have implemented Surface Shipping! 

 

As an alternative for those countries whose normal shipping methods have been suspended, many of you will now be able to select Surface shipping as an option. 

If your parcel is already created, you can modify the shipping method via your "Parcel Tab" in your ZenMarket account.

 

Unfortunately, we will be unable to provide Surface shipping to the following countries:

  • Asia: China, Mongolia, India, Indonesia, Maldives
  • Europe: Ukraine
  • Oceania: New Caledonia, New Zealand
  • North and Central America: Panama. Honduras
  • South America: Argentina, Uruguay, Ecuador, Colombia, Chile, Paraguay, Venezuela
  • Middle and Near East: Iraq, Cyprus, Kuwait
  • Africa: Tunisia

 

During this time some carriers (DHL, FedEx, UPS), may be unavailable as a delivery service for certain areas, regions and countries.

Please check on the specific carrier's website for delivery information for your specific area, region or country.

We hope the addition of Surface Shipping helps to ease some of the concerns some of you have been facing recently with regards to shipping and receiving your parcels. 

 

UPDATE: 01.04.2020 - JP Post

As of tomorrow (02.04.2020), JapanPost will, unfortunately, STOP accepting All SAL Parcels for all countries (this includes SAL Small parcels).
 
In addition, JP Post will stop accepting EMS and Airmail except for the following list of countries.

(Please note delivery in the countries below might be delayed or limited within the country depending on their individual circumstances.)

 

Countries with EMS and Airmail still available:

  • United States of America
  • United Kingdom
  • Australia
  • Singapore
  • South Korea
  • Botswana
  • Cambodia
  • Canada
  • Cook Islands
  • Denmark
  • Finland
  • France
  • French Guiana
  • Germany
  • Guadeloupe
  • Guam
  • Hong Kong
  • Iceland
  • Ivory Coast
  • Lebanon
  • Macao
  • Madagascar
  • Malaysia
  • Maldives
  • Martinique
  • Mauritius
  • Mexico
  • Monaco
  • Morocco
  • Myanmar
  • Netherlands
  • New Caledonia
  • Nigeria
  • Norway
  • Philippines
  • Puerto Rico
  • Qatar
  • Reunion
  • Romania
  • Rwanda
  • Senegal
  • Sierra Leone
  • Slovakia
  • Slovenia
  • Solomon Islands
  • South Africa
  • Sudan
  • Sweden
  • Taiwan
  • Tanzania
  • Thailand
  • Togo
  • Vietnam
  • Zimbabwe

 

Countries currently with NO EMS Option, but Airmail is still available:

  • Anguilla
  • Benin
  • Bermuda
  • Bolivia
  • Bonaire
  • Bosnia and Herzegovina
  • Burkina Faso
  • Cameroon
  • Central African Republic
  • Comoros
  • Congo
  • East Timor
  • Falkland Islands
  • Faroe Islands
  • Gambia
  • Gibraltar
  • Greenland
  • Guinea
  • Kazakhstan
  • Kyrgyzstan
  • Liberia
  • Mali
  • Marshall Islands
  • Micronesia
  • Nauru
  • Niger
  • Northern Mariana Islands
  • Palau
  • Seychelles
  • Swaziland
  • Tajikistan
  • Tonga
  • Vanuatu

 

DHL, FedEx, UPS and SF Express are still available for use, however, changes to these services may also be in effect (please check the updates below).

Please kindly note that certain items like:

  • Food
  • Beverages
  • Cosmetics
  • Sanitary items
  • Health supplements
  • And others...

CAN NOT be shipped with these methods.

Please keep this information in mind when planning your purchases during this time. 

 

For countries that do not have DHL, FedEx or UPS available and users who currently have items that cannot be shipped with courier services, we are looking into the potential introduction of surface mail. 

 

Today postal service collection will take place as normal. However, as of tomorrow (02.04.2020) these new rules will come into effect. 

 

We will try to ship as many parcels today as possible, however, parcels paid for after 3 PM today (JST) may be unavailable to be sent due to the new JP Post restrictions.

In case you are unaware, we have increased the free and total storage period for all our users, so you will be able to store items within our warehouse, safe and soundly, until postal services resume normal operations. We will update you as soon as it happens.

 
 

UPDATE: 31.03.2020 - DHL

From April 1st, DHL has temporarily increased the cost of shipments through their services.

DHL will use the following new guidelines to increase their prices, based on either the weight (Kg, g, oz, etc) or the Volumetric Weight of the parcel being sent, whichever cost is greater:

  • 2Kg ~30kg --> +330 JPY
  • 30.1Kg ~70kg --> + 1980 JPY
  • 70.1Kg ~300kg --> + 6600 JPY
  • >300kg~ --> + 26400 JPY

You can use this Volumetric Weight calculator (external link, not affiliated with ZenMarket) to easily calculate and understand a parcel's "Volumetric Weight" in case it's needed.

ZenMarket's website calculator was updated to reflect both, DHL and Fedex's price changes.

 

UPDATE: 30.03.2020 - FEDEX

FedEx has notified us this morning (March 30th) that due to the reduction of international flights caused by the current COVID-19 situation, all shipments via FedEx will be switched to FedEx International Priority.
 
This means that for many of our FedEx users, shipping will, unfortunately, become temporarily more expensive.
 
FedEx provides two shipping options: FedEx International Economy and FedEx International Priority
 
Economy shipping has lower pricing, but packages will take slightly longer to reach you than Priority shipping.
 
FedEx International Priority is already the default FedEx option for a number of countries. For customers of those countries, pricing will not change.
 
The United States, Western Europe and other countries where FedEx is popular, typically provide Economy shipping, however, it will not be available from today until further notice.
 
As pricing is different for every given country and every individual parcel, please consult our shipping fee calculator to compare your most recent shipping to the NEW current settings.
 
Please kindly note that parcels that have been scheduled for shipping on Monday and Tuesday have had to be postponed due to changes in pricing.
 
We are currently contacting the affected customers individually.
 
We sincerely apologize for any issues this sudden change in FedEx's policy may cause you and we will notify you as soon as FedEx restores their pricing to normal.
 
ZenMarket's website calculator was updated to reflect both, DHL and Fedex's price changes.

 

UPDATE: 23.03.2020 - 45 DAYS OF EXTRA STORAGE

 

 
News| 30/03/2020 | News