Introducing ZenExpress Standard, a fast and affordable way to ship small packages from Japan!
ZenMarket launched ZenExpress in 2022 to offer more shipping options for small packages. We are updating our ZenExpress shipping service for even better rates and conditions!
For our customers who have previously used ZenExpress before this switch, here are the NEW UPDATES for ZenExpress you need to know:
- ZenExpress will now be available for Canada, offering a more economical shipping option compared to courier services and faster than Avia. Notice: Parcels destined for Canada may be subject to tax collection by EzClear (customs duties, sales tax).
- When the parcel arrives at your local destination, it will be handled by UniUni or Canada Post.
- Size limits have slightly increased, allowing for a total dimension (width + length + height) of up to 160 cm.
- Parcels containing batteries are no longer eligible for ZenExpress. Due to updated carrier restrictions, items containing any type of battery cannot be shipped using this method.
Important notice: ZenExpress will be suspended for shipments to the United States effective August 15th 2025. The last dispatch is scheduled for August 20th 2025 (Wednesday) JST. Parcels that are already packed can still be shipped if the shipping payment is completed by August 19th 2025 (Tuesday) JST.
Benefits of ZenExpress Standard
ZenExpress Standard is fantastic for smaller packet shipping options or if you are just looking for a faster alternative to surface shipping.
Extra small parcels under 500g will typically be even cheaper than shipping with surface, but arrive far sooner!
Shipping times on average can range from 3-4 weeks* depending on the shipping destination country.
*Parcels shipped by ZenExpress may experience delays due to flight conditions and customs clearance, we apologize for any inconvenience caused.
Also please kindly note pick-up takes place twice a week (Wednesday and Friday) for the ZenExpress Standard shipping service.
ZenExpress calculates the shipping price based on the actual weight of the parcel, not the volume of the parcel. The size limit has also increased to Width + Length + Height <=160 cm (slightly larger than previous specifications and not based on Length + Girth).
Also Read: NEW YEARS HOLIDAY ARRANGEMENTS FOR ZENMARKET ORDERS AND SHIPPING
ZenExpress Standard - Shipping Requirements
Before you choose ZenExpress, please make sure your purchased items and parcel conditions fulfill the requirements below and you have read our reminder for this shipping method.
Our exclusive shipping option is designed for packages that meet the following criteria:
- Under 12 kg* in weight
- Total dimensions (width, length and height in total) under 160 cm, and the widest length should be less than 80cm
- The cost of items in the parcel is CAD 3,300 for Canada.
- Prohibited items include food, cosmetics, precious metals, jewelry, coins and banknotes.
- You can ship up to 2 lithium batteries inserted in the device, including mobile phones, which were previously unavailable.
*The shipping weight limits will be ~12 kg for November 2024, with plans to increase to 30 kg later.
If you're shipping multiple parcels around the same time, customs might treat them as a single shipment, leading to higher taxes or customs duties. Since ZenMarket cannot control the exact plane or vessel your parcels travel on, we recommend spacing your shipments at least one week apart, especially when using ZenExpress or shipping methods with item value restrictions. This is just a suggestion from ZenMarket, and it is your responsibility to check the taxes and duties that may apply to your parcels.
IMPORTANT: Please provide your full name and full shipping address as incorrect information may incur delays.
ZenExpress Standard Packages - Shipping Restrictions
Major restricted items that cannot be shipped by ZenExpress are listed below:
-
Batteries
Items containing any type of battery cannot be shipped via ZenExpress, regardless of battery type or quantity. This includes lithium-ion, lithium metal, Ni-MH, Ni-Cd, and batteries installed inside a device.
This restriction is due to updated carrier requirements, as our shipping partner no longer accepts parcels containing batteries.
- Cosmetics
- Precious Metals
- Jewelry
- Currencies
Coins and banknotes cannot be shipped.
- Food and drinks
- Other powder, liquid, semi-liquid products
These types of products may have restrictions.
- Other hazardous items
ZenMarket Shipping Calculator
If you are interested in knowing an estimated shipping price for ZenExpress Standard, use our ZenMarket shipping calculator to compare prices.
Important Notice for ZenExpress Shipments to Canada
When using ZenExpress to ship parcels to Canada, please be aware of the following details regarding import charges and tracking.
1. Import Charges and Payment
For ZenExpress parcels, last-mile delivery in Canada is typically handled by Citilogistics.
If import charges apply, they must be paid via EzClear.
Customers often do not receive a direct notification, so please monitor the tracking information closely.
Import charge details will appear on OCS and Citilogistics tracking, but not on Canada Post tracking.
On OCS, it's often unclear how to pay or who to pay.