Introducing ZenExpress Standard, a fast and affordable way to ship small packages from Japan!
ZenMarket launched ZenExpress in 2022 to offer more shipping options for small packages. We are updating our ZenExpress shipping service for even better rates and conditions! ZenExpress is now available in the United States and Canada.
For our customers who have previously used ZenExpress before this switch, here are the NEW UPDATES for ZenExpress you need to know:
- ZenExpress will now be available for Canada, offering a more economical shipping option compared to courier services and faster than Avia. Notice: Parcels destined for Canada may be subject to tax collection by EzClear (customs duties, sales tax).
- When parcel arrives your local destination, it will be handled by USPS/Fedex ground for the United States, and Canada Post for Canada.
- Size limits have slightly increased, allowing for a total dimension (width + length + height) of up to 160 cm.
- Be able to ship 2 lithium batteries stored in a device, which was previously restricted
Important notice: Effective April 15, 2025, ZenExpress shipping rates for the United States will increase by 65%. Please note that this adjustment applies exclusively to shipments bound for the United States; shipments to Canada remain unaffected.
New ZenExpress rates and shipping conditions will be reflected on the shipping calculator starting April 15th, 2025.
IMPORTANT: TEMPORARY SUSPENSION OF ZENEXPRESS FROM FEB 2024 (EXCEPT FOR UNITED STATES AND CANADA)
Benefits of ZenExpress Standard
ZenExpress Standard is fantastic for smaller packet shipping options or if you are just looking for a faster alternative to surface shipping for destinations in the United States and Canada.
Extra small parcels under 500g will typically be even cheaper than shipping with surface, but arrive far sooner!
Shipping times on average can range from 3-4 weeks* depending on the shipping destination country.
*Parcels shipped by ZenExpress may experience delays due to flight conditions and customs clearance, we apologize for any inconvenience caused.
Also please kindly note pick-up takes place twice a week (Wednesday and Friday) for the ZenExpress Standard shipping service.
ZenExpress calculates the shipping price based on the actual weight of the parcel, not the volume of the parcel. The size limit has also increased to Width + Length + Height <=160 cm (slightly larger than previous specifications and not based on Length + Girth).
Also Read: NEW YEARS HOLIDAY ARRANGEMENTS FOR ZENMARKET ORDERS AND SHIPPING
ZenExpress Standard - Shipping Requirements
Before you choose ZenExpress, please make sure your purchased items and parcel conditions fulfill the below requirements and you have read our reminder for this shipping method.
Our exclusive shipping option is designed for packages that meet the following criteria:
- Under 12 kg* in weight
- Total dimensions (width, length and height in total) under 160 cm, and the widest length should be less than 80cm
- The cost of items in the parcel is under USD800 for the United States and CAD3,300 for Canada.
- Prohibited items include food, cosmetics, precious metals, jewelry, coins and banknotes.
- You can ship up to 2 lithium batteries inserted in the device, including mobile phones, which were previously unavailable.
*The shipping weight limits will be ~12 kg for November 2024, with plans to increase to 30 kg later.
If you're shipping multiple parcels to the United States around the same time, customs might treat them as a single shipment, leading to higher taxes or customs duties. Since ZenMarket cannot control the exact plane or vessel your parcels travel on, we recommend spacing your shipments at least one week apart, especially when using ZenExpress or shipping methods with item value restrictions. This is just a suggestion from ZenMarket, and it is your responsibility to check the taxes and duties that may apply to your parcels.
IMPORTANT: Please provide your full name and full shipping address as incorrect information may incur delays.
ZenExpress Standard Packages - Shipping Restrictions
Major restricted items that cannot be shipped by ZenExpress are listed below:
- Batteries
Items with Ni-MH, and Ni-Cd batteries cannot be shipped.
NOTE: Lithium-ion batteries can be shipped considering a maximum of 2 batteries per parcel and they must be inserted in a device.
- Cosmetics
- Precious Metals
- Jewelry
- Currencies
Coins and banknotes cannot be shipped.
- Food and drinks
- Other powder, liquid, semi-liquid products
These types of products may have restrictions.
- Drones (prohibited for shipping to the U.S. as of Jan 2025)
- Tableware, Cutlery, Cooking Utensils (prohobited for shipping to the U.S. as of Feb 2025)
- Other hazardous items
Contact our ZenMarket support team if you need further clarification on what items are appropriate to be shipped through ZenExpress Standard. Check out prohibited items that cannot be shipped on our help page.
IMPORTANT: HOW TO TRACK ZENEXPRESS PARCELS
ZenMarket Shipping Calculator
If you are interested in knowing an estimated shipping price for ZenExpress Standard, use our ZenMarket shipping calculator to compare prices.
