How to use ZenMarket to buy anything from Japan

ZenMarket is the ideal shopping site that allows you to buy on Japanese sites, which for most of them don't ship abroad. Use ZenMarket to buy on the biggest Japanese sites like Amazon Japan and Rakuten. If you're searching for rare items at attractive prices, you can also bid on Japanese auctions (Yahoo! Auctions) in real time. 

• 24-hour multilingual support ready to help.

• One place to shop thousands of Japanese sites.

• Consolidate your items into one package to ship abroad.

• Surf Japanese sites in your language. 

• No need to register on loads of different sites.

All of the above is included in our low service fee of 300 yen (about $3 USD) per item. Our service fee doesn't increase regardless of the price of the item you want to purchase. Sign up to ZenMarket and we will take care of everything for you. We will check the prices of the goods you want, place the order, receive the items and ship them to your home no matter where you live in the world. 

How to sign up for a ZenMarket account

On ZenMarket's homepage, you should be able to see "sign up" in the top-right corner. Once you click "sign up" you will see our registration page, you can register with your email address or via one of your social networks.

At the moment all new ZenMarket users get 300 JPY, don't miss out on this campaign and sign up now. Also, if you have a promo code don't forget to enter it on the registration page as you won't be able to add it later. 

How to shop Japan with ZenMarket

Finding an item

Once you have signed up, search for a product you wish to add to your cart. You can search Japanese online stores on the internet, or via our tabs (ZenMarketplace, Amazon, Yahoo, Rakuten, etc.) throughout our site. If you have already found an item you want to buy on another site, you can simply copy and paste the URL into our search bar.

Adding an item to your cart

And past the link into the ZenMarket search bar, or click the + icon.

Once you paste the link into our search bar and press enter or click the + icon, you should see a pop-up window like the one below.

Don't forget to describe the item you want so we know which one you would like to purchase. Once you have clicked "Add" our team will be notified about your item and they will manually check the availability and price. Please be aware that this usually takes around 24 hours to be completed. You can check the status of your item at any time in "My account."

If you decide you don't want to buy an item after it has been checked by ZenMarket, you can still delete it through your account.

Total Fees

After your items have been checked by ZenMarket, you will be able to see the total cost, the cost includes the price of the item, domestic shipping to our warehouse and ZenMarket's 300 yen service fee.

In the photo above, we can see that the cost of the item totals to 4,620 JPY. The shipping within Japan is 540 JPY, and ZenMarket's service fee is 300 JPY. In order to purchase this item, more funds are necessary.

Adding funds

To add the necessary funds, click on "Add Funds" and choose your desired payment method. Please be aware, the deposit of funds does not mean that the item has been paid for. It only means that you have added money to your account.

Buying an item

To pay for the item, please go back to "My account", and click on the orange "Pay" button.

ZenMarket will receive the necessary funds for your item in order to purchase it. Once it has been purchased, it usually takes less than a week for items to arrive at the ZenMarket warehouse (sometimes a little longer for auctions). 

Item awaiting buying

When your item has been paid for, you can order our photo service, this service costs 500 JPY (about $5). To order this service just click the "+ order."

Once you have clicked order you should be able to see a pop-up window, here you can tell us what kind of photos you want. Our photo service is extremely useful as it is quite difficult to arrange an exchange or return when the item has been shipped abroad.

Your item has arrived at our warehouse

To ship your item/s abroad you will need to create a new package, to do so please click on the package tab on the left-hand side.

Making a package

Here you can add all the items you want in a single package and fill in your details necessary for international shipping.

Also, you can also make specific requestions such as changing the declared value and asking for additional packing protection. Please be aware, before the payment of your package, you can always change the shipping method and declared value without having to cancel the package. Once you have created a new package, our warehouse team will create your package with the desired items. Then the parcel will be measured and weighed in order to calculate international shipping fees. Once that has been completed, you will be able to see the shipping fees for international shipping. At this point, you can always change the shipping method or the value to be declared at no extra cost. However, changing the contents of the package (adding or removing products) will have a re-packaging charge of 1000 JPY (about $10 USD).

Paying for international shipping

To make the payment, press the "Pay" button. Within 1-2 working days, ZenMarket will send the package. Depending on the shipping method, it will take a few days to a few weeks for the package to arrive at its destination.

 If you have any questions, please don't hesitate to contact us via our website or on our social networks.

Happy Shopping

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