How to track my ZenExpress parcel?
The ZenExpress tracking page should look similar to the image below after you click on the tracking link on ZenMarket.
The above tracking system is operated by OCS, therefore it may not show the most updated tracking information.
If you would like to track your parcel more accurately, we recommed that you input the local tracking number and search on your local delivery provider.
For US customers,
If the parcel is small: It will likely be delivered by USPS.
If the parcel is larger: It may be delivered by FedEx.
For Canada customers, the parcel will be handled by Canada Post.
The local tracking number can be found in the Supporting Document of your ZenExpress parcel, like the below:
Once you downloaded the supporting document, use the local tracking number and search on the local provider for transit details.
Also Read: Where Is My Parcel?
This tutorial covers the moment a shipment leaves our warehouse until the package is delivered to the customer's hands. However, depending on the country and/or unforeseen circumstances during transportation, other different terms may be mentioned in the tracking.
We believe the terms will be self-explanatory, especially if you have previously made other purchases from us. However, if you have any questions, do not hesitate to contact our operators through the Messages tab.
What Should I Do If My Shipment Doesn't Arrive Within 4 Weeks?
The estimated delivery time for shipments via ZenExpress is 3 to 4 weeks. However, it is possible that your shipment may be delayed due to external factors such as war, or natural disasters, port problems, or periods of high demand (New Year, Christmas, Chinese New Year, etc.).
Also Read: FAQ: ZenMarket Shipping
If the delivery of your shipment takes more than 30 days, our team may issue an investigation request to discover the whereabouts of your shipment.
In this case, we request that you send a special message using the 【I have a problem】 option in the Messages tab.
※We kindly request that you avoid initiating investigation requests before the 30-day deadline as the carrier normally asks the customer to wait 30 days.※
This means that even if you ask us to investigate, we will need to wait beyond the 30 days before the carrier will allow us to open up an investigation.
We hope we have clarified your doubts in this post! For any further questions, don't hesitate to contact us via the Support page!