Some of the most frequently asked questions are “Where is my parcel? My parcel’s tracking hasn’t been updated in days.”, “What does dispatch from outward office of exchange mean?”, “What does retention mean?” Every day we get lots of questions regarding the whereabouts of your parcels, so we are here today to guide you through the tracking system and put all your worries and doubts at ease.

We want to inform you that our main office building will be undergoing maintenance on February 16th (Saturday). For this reason, we will be unable to purchase items and respond to any of your specific requests. However, we will be able to pack, receive, and correspond to any questions that you may have.

Thank you for the continuous support. We would like to inform you that shipping with DHL Express, which was previously stopped due to unforeseen circumstances, will be resumed starting from January 21st (Monday).

Happy New Year! We hope you're all having a lovely start to 2019. To say thank you for all of your consistent support we have decided to give away two brand new Dragon Ball figures from the latest movie.

BIG NEWS! With ZenMarket, you are able to ship a Nintendo Switch console to certain countries by using the courier services FedEx or UPS.

Happy holidays! 2018 is coming to an end, and we're grateful to have all of you supporting us. We would like to let you know that Rakuten Japan is currently having it's biggest sale of the year with hundreds of items being 50% off. 

For customers who decide to ship their parcel/s with the above shipping methods, please note that we might be unable to proceed with any investigations for potentially lost parcels until after March 31st 2019.

We will be taking a 4 day holiday over the new year, and some services will be suspended during this time. Please read the details below, and make a note of any changes that may affect you.

We like to inform you that the Canada Post Strike ended on November 27th, however, unfortunately, there is an unprecedented delay for international parcels shipping to Canada.

We regret to announce that due to unforeseen circumstances, independent from ZenMarket, we have stopped shipping with DHL Express.