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実際にゼンマーケットをご利用いただいたお客様からのご意見・ご感想や評価をリアルタイムでご覧いただけます。
追跡情報では、ゼンマーケットの倉庫から送り先までの荷物の経路を閲覧することができます。（各種配送追跡サービスへリンク）
荷物の国際発送後にマイアカウントから評価を行うことができます。
ユーザー名 日付 国 ご意見・ご感想 評価 追跡情報
ユーザー名Alfre*** 日付2026/09/09 国アメリカ ご意見・ご感想Great shipper! 評価
5 out of 5
追跡情報
ユーザー名Ko 日付2026/09/09 国スペイン ご意見・ご感想Packed very carefully and arrived in perfect condition as usual. ZenMarket never change please I love you ❤️❤️❤️ 評価
5 out of 5
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ユーザー名Elija*** 日付2026/09/09 国アメリカ ご意見・ご感想5th ZenMarket haul, honestly they never seize to amaze me with how secure packages are and how fast they get shipped. This particular haul was larger than my previous ones, but I can really tell the staff take so much care in individually wrapping everything in the safest way possible. Took lest than a week to arrive to my house via FedEx. Exterior of box was a bit beat up, but nothing was missing and nothing was damaged. Just excellent. 評価
5 out of 5
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ユーザー名Jaedy*** 日付2026/09/09 国アメリカ ご意見・ご感想Everything was great! The package came with everything and I’m very satisfied. 評価
5 out of 5
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ユーザー名Chris*** 日付2026/09/09 国フランス ご意見・ご感想great customer service, fast and safe shipping 評価
5 out of 5
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ユーザー名Lachl*** 日付2026/09/09 国イギリス ご意見・ご感想very fast, packed securely and came in great condition! 評価
5 out of 5
追跡情報
ユーザー名HD 日付2026/09/09 国アメリカ ご意見・ご感想ZenMarket successfully purchased my AYURA hand cream from the official Japanese website and shipped it safely. Overall, the service worked as expected.
However, there are two areas that could be improved:
1. I was asked to change the shipping method from FedEx FICP to EMS without any explanation. A brief reason (for example, carrier restrictions on cosmetics) would have avoided unnecessary confusion.
2. After changing the shipping method, my parcel remained in “Packing in Process” for about five days. Customer support replied that the warehouse was busy, but could not provide even a rough estimate of when packing would be completed. Better communication and estimated processing times would greatly improve the customer experience.
Overall, I would use ZenMarket again, but I hope you improve communication during order processing.
 評価
4 out of 5
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ユーザー名Micha*** 日付2026/09/08 国アメリカ ご意見・ご感想Awesome!!! 評価
5 out of 5
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ユーザー名Jon B*** 日付2026/09/08 国イギリス ご意見・ご感想Good service 評価
5 out of 5
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ユーザー名Alexa*** 日付2026/09/08 国ノルウェー ご意見・ご感想Zenmarket packages your items very securely and shipping was fast! 評価
5 out of 5
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ユーザー名Garet*** 日付2026/09/08 国アイルランド ご意見・ご感想I never recieved this item. I understand that it may take time but I have not recieved it. 評価
1 out of 5
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ユーザー名Dina *** 日付2026/09/08 国アメリカ ご意見・ご感想My package is held at customs and I messaged someone yesterday saying Zenmarket got an email regarding the missing watch bracket from UPS and they have to fill it out for my package to be released though I got no response 評価
1 out of 5
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ユーザー名James*** 日付2026/09/08 国イギリス ご意見・ご感想Perfect, thanks 評価
5 out of 5
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ユーザー名Georg*** 日付2026/09/08 国イギリス ご意見・ご感想Very smooth process and the packing was impeccable. It arrived quickly and as a completely fault free experience. 評価
5 out of 5
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ユーザー名Glen 日付2026/09/08 国シンガポール ご意見・ご感想Another wonderful experience with ZenMarket! This is my fourth parcel, and just like the previous ones, my parcel arrived quickly and was packed with great care to keep everything safe. Thank you to the staff for making the whole process so smooth and easy. 評価
5 out of 5
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ユーザー名Scott*** 日付2026/09/08 国オーストラリア ご意見・ご感想Very good service. Highly Recommended 評価
5 out of 5
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ユーザー名Neman*** 日付2026/09/08 国セルビア ご意見・ご感想all good 評価
5 out of 5
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ユーザー名Kok C*** 日付2026/09/08 国オーストラリア ご意見・ご感想Superb service! 評価
5 out of 5
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ユーザー名Ariel*** 日付2026/09/08 国アメリカ ご意見・ご感想perfect!!!! 評価
5 out of 5
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ユーザー名Simon*** 日付2026/09/08 国ニュージーランド ご意見・ご感想excellent service thank you 評価
5 out of 5
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