When shopping for second-hand or luxury goods online, authenticity is everything. Especially when it comes to purchasing valuable items from overseas, having confidence in what you’re buying makes all the difference. That’s where Rakuma’s Free Appraisal service (Saikyō Kantei) comes in.
Available on select listings, this service ensures that your item is professionally authenticated before it even reaches you. In this article, we’ll break down exactly what Rakuma’s Free Appraisal badge means, how the process works, and why it’s an essential feature for anyone shopping second-hand luxury goods from Japan via ZenMarket.
Shop smarter, safer, and with total peace of mind — let’s dive in.
What Does the "Free Appraisal" Badge Mean?
When you’re shopping for second-hand or luxury goods on Rakuma, you might have noticed a badge or mention of “Free Appraisal” (officially known as “Saikyō Kantei” in Japanese) on certain listings. Items with the "Free Appraisal" badge in the item list or title are eligible for a free authentication service. It’s a professional authenticity inspection service provided by Rakuma in collaboration with leading third-party appraisal experts.
When a seller chooses to have their item authenticated through this service, it undergoes a rigorous check for authenticity before being delivered to the buyer. You can find more details here.
How to Spot Listings with the Free Appraisal Badge
When browsing Rakuma, look out for listings with either the “Free Appraisal” badge on the product thumbnail. If you’re viewing the product directly on the Rakuma website, the badge will appear clearly as shown in the example image below:
ZenMarket Rakuma Page
Rakuma Website Product Page
Eligible Items for Authentication
Products that meet the following conditions will automatically be eligible for authentication, and a notice will be displayed on the product page indicating that the item is subject to authentication:
- The seller has completed identity verification.
- The item’s category, brand, shipping method, and other details meet the eligibility criteria for Free Appraisal.
*Note: Even if an item is marked as eligible for authentication, there may be cases where it cannot be authenticated due to the item's condition, missing accessories, or other factors.
How it Works
1. Purchase the item via ZenMarket:
Customers can browse Rakuma listings with the “Free Appraisal” badge and place their orders as usual.
2. Item is sent to the authentication center:
After a customer purchases a product, instead of being shipped directly to ZenMarket’s warehouse, the seller sends the item to Rakuma’s partnered professional authentication center.
3. Professional appraisal and inspection:
Rakuma has been built directly into the ZenMarket website, meaning you can shop Rakuma directly on ZenMarket, without the hassle of going onto another website and switching between tabs. Now you can browse all your favorite Japanese products in many of languages available on ZenMarket, such as English, Russian, Chinese, Spanish, French, Italian, and many more!
4. Authentication result:
- If the item passes → both ZenMarket and the seller will be notified by Rakuma. The item will then be shipped directly to the ZenMarket warehouse.
- If it fails → the transaction is canceled, and your payment is refunded.
- If the item cannot be authenticated → ZenMarket acts according to customer’s preferences -- the transaction can be canceled or continued.
5. Item ships from ZenMarket to you:
Only after passing authentication is the item forwarded to ZenMarket, and then to the customer.
*Please note that authentication and delivery procedures may take some time.
For a more detailed guide on how to purchase from Rakuma via ZenMarket,
please refer to How to Buy From Rakuma article.
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Why This Matters for ZenMarket Users
When buying second-hand luxury goods from Japan, authenticity is a top concern — and Rakuma’s Free Appraisal service adds an extra layer of trust and security to your purchase.
Key Benefits:
- Authenticity Guarantee: Items with this service are inspected by professional appraisers.
- Peace of Mind: Especially valuable when purchasing high-end brands or limited-edition collectibles.
- Hassle-Free Process: The authentication is handled by Rakuma before it arrives at ZenMarket’s warehouse for international shipping.
As a ZenMarket user, you can purchase items with the Free Appraisal badge and enjoy the added confidence that your luxury item has been professionally verified in Japan before it reaches you.
Conclusion
Rakuma’s Free Appraisal (Saikyō Kantei) service is a fantastic option for anyone shopping second-hand luxury goods from Japan, providing peace of mind through professional appraisal and authentication. By ordering via ZenMarket, you can enjoy this service easily and safely, ensuring that your valuable purchases are genuine and properly verified before arriving at your door.
Happy shopping — with confidence!
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