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Commentaires et témoignages des clients

Les commentaires et les témoignages sont affichés uniquement par les clients inscrits qui ont acheté des articles avec notre service. Vous pouvez nous laisser un témoignage sur votre page Commande.
Nom Date Pays Commentaires Évaluation Suivi
NomEmman*** Date22/02/2022 PaysBelgique CommentairesSuper service ! Évaluation
5 out of 5
Suivi
NomEmman*** Date22/02/2022 PaysBelgique CommentairesGreat items from Japan ! Évaluation
5 out of 5
Suivi
NomEmman*** Date22/02/2022 PaysBelgique CommentairesGreat items from Japan ! Évaluation
5 out of 5
Suivi
NomEmman*** Date22/02/2022 PaysBelgique CommentairesPerfect ! Évaluation
5 out of 5
Suivi
NomEmman*** Date22/02/2022 PaysBelgique CommentairesGreat service, as usual ! Évaluation
5 out of 5
Suivi
NomEmman*** Date22/02/2022 PaysBelgique CommentairesGreat service, as usual ! Évaluation
5 out of 5
Suivi
NomEmman*** Date22/02/2022 PaysBelgique CommentairesGreat service, as usual ! Évaluation
5 out of 5
Suivi
NomEmman*** Date22/02/2022 PaysBelgique CommentairesGreat service, as usual ! Évaluation
5 out of 5
Suivi
NomChris*** Date22/02/2022 PaysCanada Commentaires Great service. Would be nice to be able to apply our remaining ZenMarket funds to duties in advance. Évaluation
5 out of 5
SuiviAfficher la page
NomMika *** Date22/02/2022 PaysHongrie CommentairesThank you! Évaluation
3 out of 5
Suivi
NomKIM S*** Date22/02/2022 PaysCorée du Sud CommentairesVery Good!! Évaluation
5 out of 5
SuiviAfficher la page
NomVanes*** Date22/02/2022 PaysEtats unis CommentairesAmazing job as always!!! <3 Évaluation
5 out of 5
Suivi
Nomsarah*** Date22/02/2022 PaysNouvelle-Zélande CommentairesGreat Évaluation
5 out of 5
Suivi
NomLG VK*** Date22/02/2022 PaysMalaisie Commentairesnice packaging, delivery time is decent. Évaluation
5 out of 5
SuiviAfficher la page
NomAunty*** Date22/02/2022 PaysSingapour CommentairesGreat packing and all items arrived in good condition. Évaluation
5 out of 5
Suivi
NomAunty*** Date22/02/2022 PaysSingapour CommentairesGreat packing and all items arrived in good condition. Évaluation
5 out of 5
Suivi
NomAunty*** Date22/02/2022 PaysSingapour CommentairesGreat packing and all items arrived in good condition. Évaluation
5 out of 5
Suivi
NomNguye*** Date22/02/2022 PaysSingapour CommentairesI made a mistake by placing an order for a pair of bluetooth earbuds with the charging case inside (by JP custom, apparently it is a forbidden item that cannot be shipped internationally). However, the staff attending to my case did not reject the order and just placed it, and I only found out that the item cannot be shipped overseas when it already arrived at Zenmarket’s warehouse.

I was subsequently informed that the package had to either (1) be returned to the seller, or (2) be shipped domestically, or (3) be disposed, should the first 2 options not be viable. While the purchasing team was getting in contact with the seller, I managed to get hold of a friend who was fortunately staying in Japan at that time to receive the parcel on my behalf. Subsequently, I tried multiple times to notify Zenmarket via their message function that I would like to request for a domestic delivery and would like to ask for a quote, each time I was attended to by a different officer that gave a generic reply that the team was waiting for the seller’s reply, that they normally did not do domestic shipping and that they could only provide the quote if I confirm domestic delivery option. The whole back-and-forth communication dragged across 3 working days, and I eventually had to make a phone call directly to Zenmarket’s office to get them to expedite my request. At the end of the day, the company which claims to provide overseas forwarding service failed to render the service that they promised to deliver, on top of that still charging customers additional fees for domestic delivery (FYI they charged 10% handling fee based on item value for domestic delivery, on top of the domestic delivery cost. This handling fee was not stated anywhere in their website because, as Zenmarket informed, they do not normally engage in domestic delivery), all the while leaving the customer to fend for themselves and frustrated. Overall, it feels to me that they are not transparent with the fees and services. Would not recommend this to any of my friends. 		Évaluation
1 out of 5
Suivi
NomDemar*** Date22/02/2022 PaysGrande-Bretagne CommentairesDelivery came early and i wasn't 100% on shipping from japan to UK, bur Zen market was reliable and kept me updated Évaluation
5 out of 5
SuiviAfficher la page
NomJohns*** Date22/02/2022 PaysNouvelle-Zélande Commentairesnice items Évaluation
5 out of 5
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