The ZenMarket team is always busy at work to find more reliable and alternative shipping methods for our customers. One such service we have found is ECMS Express, which is now available on ZenMarket.
August 2025 UPDATE: Starting August 20th (JST), ECMS will require customs duties to be prepaid at the time of shipping payment (United States only). Starting September 1st (JST), ECMS is also available for Ukraine.
May 2025 UPDATE: ECMS shipping rates will be revised and reduced for certain regions: The Philippines, European Union, United States. Find out more in our blog.
Oct 2024 UPDATE: Now more EU countries and the United States are eligible for ECMS shipping option. Check out the requirements below.
Sept 2024 UPDATE: Some more countries are eligible for ECMS shipping. These countries include Italy, France, the Netherlands, Spain, Poland, Germany, and the United Kingdom.
June 2024 UPDATE: For parcels shipping to Australia, all parcels opting for the "next cheapest shipping option" or a cheaper shipping option will be redirected to ECMS instead of AVIA due to a price change. Now, Australian users can enjoy even lower shipping rates with ECMS!
Disclaimer: Please note that ECMS temporarily no longer accepts products with built-in lithium batteries due to safety concerns. If your shipment includes such items, you will need to select a different shipping method. This is a precautionary measure and may change in the future. We appreciate your understanding.
What is ECMS Express?
ECMS is an international courier company that offers end-to-end shipping and delivery services. As of today, we can send parcels through ECMS to Australia, the Philippines, Hong Kong, Taiwan, South Korea, Singapore, Thailand, Malaysia, the United States and some EU countries. The average delivery time is about 2 weeks.
Please kindly note that pick-up takes place three times a week (Tuesday, Wednesday and Friday) for ECMS shipping service.
Here are the item's total value and weight limits per parcel for sending to different countries/territories (updated on November 2024):
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Destination
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Limit of weight, item value and size
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Hong Kong
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Max weight - 30 kg
200,000 Yen
Size: Length + Width + Height ≤ 170cm
Max length - 150cm
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Singapore
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Max weight - 30 kg
200,000 Yen
Size: Length + Width + Height ≤ 170cm
Max length - 160cm
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Taiwan
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Max weight - 30 kg
200,000 Yen*
Size: Length + Width + Height ≤ 170cm
Max length - 80cm
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South Korea
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Max weight - 30 kg
200,000 Yen*
Size: Length + Width + Height ≤ 160cm
Max length - 100cm
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Malaysia
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Max weight - 30 kg
~15,000 Yen (MRY 500)
Size: Length + Width + Height ≤ 170cm
Max length - 160cm
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Thailand
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Max weight - 30 kg
100,000 Yen
Size: Length + Width + Height ≤ 120cm
Max length - 70cm
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Australia
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Max weight - 22 kg
~90,000 Yen (AUD 1,000)***
Size: Length + Width + Height ≤ 170cm
Max length - 104cm
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United Kingdom
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Max weight - 30 kg
~22, 000 Yen (GBP 124)
Size: 45X45X60cm or less (updated on December 17, 2024)
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Philippines
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Max weight - 30 kg
200,000 Yen**
Size: Length + Width + Height ≤ 170cm
Max length - 100cm
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United States
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Max weight - 30 kg
~116,080 Yen (USD 799)***
Size: Length + Girth ≤ 262cm
Max length: 120cm
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Ukraine
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Max weight - 30 kg
~68,000 Yen (EUR 400)
Minimum Size: 9cm x 14cm **Acceptable if both dimensions are met.
Max Size: Length + Width + Height < 90 cm, longest side 60cm
Delivery to the following areas is not permitted:
07270 Chernobyl
70717-72999 Zaporizhya
73000-75999 Kherson
83000-87999 Donetsk
91000-94999 Luhansk
95000-99999 Crimea Peninsula
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Eligible EU countries:
Austria
Belgium
Bulgaria
Cyprus
Czech Republic
Denmark
Estonia
Finland
France
Germany
Greece
Croatia
Hungary
Italy
Ireland, Republic
Lithuania
Luxembourg
Latvia
Malta
Netherlands
Poland
Portugal
Romania
Spain (excluding the Canary Islands)
Sweden
Slovenia
Slovakia
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Max weight - 30 kg
~22, 000 Yen (EUR 149)
Size: Max length - 60cm
Second max length ≤ 40cm
Third max length ≤ 40cm
(Parcels with dimensions that exceed the requirements will not be accepted.)
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*For Taiwan and Korea, it is required to provide your identification information.
**For the Philippines, local customs duty and consumption tax will be included in the shipping fee (DDP price).
***For Australia, if customers ship multiple parcels at a similar time, there is a chance customs will consider those multiple shipments as one shipment and charge high taxes/customs duties. As we have no control over the exact plane/vessel that a shipping company or courier uses, it is highly recommended that you ship your parcels 1 week apart if you are using ECMS or other shipping methods with item value restrictions. Please note that this is merely a recommendation from ZenMarket and it is the customer's responsibilities to clarify taxes and custom duties for their parcels.
You can use our shipping calculator below for more information about the price, size limit, and approximate delivery times when sending parcels through ECMS Express!
Shipping Calculator
Prohibited Items
Before you send a parcel, you should be aware that various goods are prohibited from being exported from Japan. As well as inflammable items, flora & fauna, and items on the CITES list (more details here). We cannot ship food, beverages, and valuable items, such as jewelry through ECMS Express.
In addition, ECMS Express cannot send certain items to specific countries/territories, you can refer to their list of shipping restrictions here:
* Below are some of our highlighted locations. Scroll horizontally to see more. This information is for reference only and may not be the most up-to-date.
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Prohibited Items for different countries/ territories
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United States
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- Cosmetics
- Foods
- Medicines
- Supplements, Health Products
- Tobacco, Cigarettes
- Knives (including kitchen knives)
- Glasses, Sunglasses
- Adult Goods
- Telecommunication Devices
- Automobile parts
- Model Guns, Toy Guns
※Others (Please read the shipping restrictions of your local authorities or contact us for more details.)
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Malaysia
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- Currencies
- Drugs
- Watches
- CD/DVDs
- Magazines/ Booklets/ Pamphlets
- Communication Devices（eg: Receivers, Radios,etc）
- Helmets
- Video equipment
- Electrical equipment
- Imitation firearms（eg: Toy guns）
- Body care products/ Adult toys
- Tea Leaves, Coffee
- Food and Drinks
- Medicines, Medical Devices
- Pet Food
- Household Electronics
※Others (Please read the shipping restrictions of your local authorities or contact us for more details.)
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Singapore
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- Pirated products and obscene publications / DVDs and other media
- Items that have an adverse effect on politics or culture
- Cigarette lighters (Pistol shaped)
- Communication Devices（eg: Receivers, Radios, etc）
- Rice
- Gums
- Alcohol
- Tobacco
- Medicines
- Pet Food
- Adult Goods
- Toy Guns
- Poultry, Fish, Eggs
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Hong Kong
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- Drugs (eg: Dangerous chemicals, psychotropic drugs, ingredients for herbal medicine)
- Communication Devices
- Rice
- Meat, Poultry, Eggs
- Tabocca or Cigarettes
- Pet Food
- Toy Guns
- Alcohol
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Thailand
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- Pirated products and obscene publications / DVDs and other media
- Items that have an adverse effect on politics or culture
- Items with symbols of the Thai flag and the king
- Adult toys
- Tobacco (Including electronic cigarette body)
- Ore, soil, stone, wood, and items that infringe trademark rights
- Medical Devices
- Foods
- Drinks
- Tea leaves, Coffee
- Deodorant
- Cosmetics
- Soap
- Toothbrushes, Toothpaste
- Playing Cards, Mahjong
- Toy Guns
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Taiwan
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- Medicine
- Pet Food
- Foods
- Chinese pottery
- Health and beauty equipment (including thermometer and equipment for measuring body fat)
- Knives not for kitchen use
- Deodorant
- Sunscreen
- Acne Products
- Whitening Products
- Whitening Toothbrushes
- Adult Goods
- Toys (1 piece allowed if the total price is more than USD 1,000. 5 pieces allowed if less than USD 1,000)
- Toy Guns
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Australia
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- Steroids, medicines
- Ceramics* (allowed only for ornamental purposes)
- Candles, incandescent lamps
- Any items related to ANZAC
- Collars, leashes
- Australian flag
- Woolen bags
- Foods
- Art
- Lighter
- Knives
- Medicines
- Thermometer
- Secondhand Clothing
- Tobacco
- Sun visor
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United Kingdom
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- Illicit Drugs
- Offensive weapons (e.g. flick, gravity knives) self-defense sprays an
- Self-defense sprays (e.g. pepper and CS sprays)
- Indecent and obscene materials
- Rough diamonds
- Personal imports of meat and dairy products
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Philippines
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- Any weapons (including replicas)
- Abortifacient drugs
- Any publications containing violent scenes
- Pirated products
- Smoking pipes and their parts
- Gambling-related products
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Italy
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- Artificial flowers and fruits and accessories for them
- Bells and other musical instruments and parts thereof
- Cartridge caps; cartridges
- Exposed photographic and cinematographic films
- Footwear of any kind
- Leather goods
- Lighters and their parts, including lighter flints
- Lithium cells and batteries — including items containing lithium cells and batteries
- Perfumery goods of all kinds (except soap)
- Playing cards of any kind
- Roasted or ground coffee and its substitutes; roasted chicory
- Tobacco
- Toys not made wholly of wood
- Treated skins and furs
- Weapons of any kind and spare parts for them
- For more information, please check this full list.
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France
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- Illegal drugs and narcotics
- Offensive weapons and ammunition
- Counterfeit goods and piracy
- Endangered species and their products
- Endangered Species of Wild Fauna and Flora (CITES)
- Certain types of hazardous waste
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Netherlands
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- Waste material
- Radioactive substances and nuclear material
- Cash and securities above a certain threshold
- Pets
- Counterfeit articles
- Protected animal and plant species
- Animal products and foodstuffs
- Plants, flowers, fruit and vegetables (phytosanitary products)
- Weapons, ammunition and dummy weapons and explosives
- Medicines
- Drugs and drug precursors
- Cultural goods (such as art and antiques)
- Pleasure crafts (boats)
- Cars and motorcycles
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Spain
(excluding Canary Islands)
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- Weapons and ammunition
- Drugs
- Pornographic material
- Cleaning Fluids
- Paints
- Tobacco products
- Foodstuff, antiques, art objects
- Liquor
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Poland
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- Arms and ammunition
- Articles, printed matter, written documents or other articles contrary to interests of Poland
- Coins; bank notes; currency notes (paper money) including currency in circulation in the Polish Republic; traveler's checks; platinum, gold, or silver (manufactured or not); precious stones; jewelry; and other valuable items
- Perishable infectious biological substances
- Perishable noninfectious biological substances
- Radioactive materials
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Germany
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- Firearms and ammunition
- Pharmaceuticals: Some prescription drugs and other pharmaceuticals are restricted and require special documentation and approval.
- Food and agricultural products
- Cultural artifacts
- Alcohol and tobacco products
- Illegal drugs
- Counterfeit goods
- Dangerous goods
- Weapons and ammunition
- Live animals and plants
- Pornographic material
- Perishable items
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⚠️ VAT Advance Collection for EU/UK
Please note, all parcels shipped via ECMS to the EU or the UK are IOSS-compliant, with VAT advance collection applied at the time of purchase.
This is a mandatory requirement based on our contractual agreement with ECMS.
The maximum shipment values are currently:
- 149 EUR for EU countries
- 124 GBP for the United Kingdom
Please note, the yen conversion depends on the exchange rate of the day, as a result, it is not possible to disable VAT advance collection for ECMS shipments to these regions.
We appreciate your understanding.
For more detailed information, please check the full list of prohibited items provided by ECMS Global.
Whenever you have questions, please don't hesitate to contact us via Customer Support or our website.
We hope that this will give you more options when sending parcels and help ease your concerns with shipping. Remember, you can still store goods in the ZenMarket warehouse for 60 Days, absolutely FREE!
Also Read: HOW TO TRACK YOUR ZENMARKET PARCEL