You want to order something from Japan, but are unsure about customs fees? In this blog we answer the most frequently asked questions about tolls when ordering items from Japan.

What you should know to begin with: shipping fees ≠ customs fees

What are custom fees?

When importing goods from another country, your orders are subject to custom fees. Usually, you can import a certain amount of goods without having to pay any customs import fees (customs duties, VAT and/or any other fees required by the import laws of the receiving country, etc.).

Who pay the custom fees?

The customer is solely responsible for covering these additional costs. As these fees and restrictions differ for each country, ZenMarket is unable to give an estimate beforehand. Please ensure you have checked the destination country's customs rules before shipping a parcel.  

Why does ZenMarket not tell me about customs fees?

All international parcels are subject to customs fees and other taxes, as we also mention on our customs page. Please check the duties and rules of your country before ordering online from another country.  

How much will I have to pay for customs?

Since the fees depend on a number of factors, such as country and the value of your order, we cannot give you an estimate beforehand. Please contact your local customs office for more information. 

To Australian customers:

As of July 1st, 2018, a new Australian Tax legislation came into effect and we are required to collect 10% GST for all parcels sent to Australia with a total value of 1,000 AUD or less.

Please note that GST will be applied to parcels where the declared value is equal to or lower than 1,000 AUD. If it applies, the tax will be charged at the same time as the international shipping fee.

For high value goods (over 1,000 AUD), customs regulations and the GST payment process remains unchanged and will be processed and charged by customs offices in Australia.

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