Suspension of shipments with UPS

Due to unavoidable circumstances, UPS shipping will be suspended until further notice with the last dispatch being January 15th, 2026.

We’re making this change to keep your deliveries as smooth and predictable as possible. Recently, there have been recurring operational issues with UPS that are outside our control, and to avoid delays or unexpected complications for your parcels, we’ve decided to pause this option for the time being and focus on the methods that are running more reliably.

Schedule

For those who have already created packages with UPS or are thinking about doing so, it is important to keep the following in mind:

• Creating new parcels from the Client account will be available until January 9 (Japan time). Starting January 10, this shipping method will no longer be available.
• Payment for packages using UPS must be completed by January 14 (Japan time). Payments for UPS shipments will not be accepted after January 15.

Our Commitment to You

We understand that shipping isn't just another step, but a fundamental part of your ZenMarket experience. That's why, even when changes like this are necessary, our priority remains the same: protecting packages from avoidable delays and maintaining a stable and reliable service.

We will continue to monitor the situation and adjust our processes to always provide clear information, stable shipping options, and a service that offers peace of mind and security.

We apologize if this situation causes any inconvenience to some users, and we greatly appreciate your understanding and patience during this time.

Thank you for trusting ZenMarket.