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実際にゼンマーケットをご利用いただいたお客様からのご意見・ご感想や評価をリアルタイムでご覧いただけます。
追跡情報では、ゼンマーケットの倉庫から送り先までの荷物の経路を閲覧することができます。(各種配送追跡サービスへリンク)
荷物の国際発送後にマイアカウントから評価を行うことができます。
ユーザー名 日付 国 ご意見・ご感想 評価 追跡情報
ユーザー名 日付2026/07/26 国インド ご意見・ご感想Good service 評価
5 out of 5
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ユーザー名 日付2026/07/26 国インド ご意見・ご感想Good 評価
5 out of 5
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ユーザー名Thoma*** 日付2026/07/26 国オーストラリア ご意見・ご感想The item arrived with no problem. But it was very difficult to arrange shipping with the ZenMarket team. In the end it took 12 business days and 4 identical requests to get it packed sensibly. See ticket #1915840 for details. 評価
1 out of 5
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ユーザー名Ivan *** 日付2026/07/26 国ブルガリア ご意見・ご感想Exelent, thanks 評価
5 out of 5
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ユーザー名Hendr*** 日付2026/07/26 国オーストラリア ご意見・ご感想Great service, fast postage 評価
5 out of 5
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ユーザー名André*** 日付2026/07/25 国イタリア ご意見・ご感想Perfect 評価
5 out of 5
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ユーザー名Fakes*** 日付2026/07/25 国イギリス ご意見・ご感想
Frustrating experience with packaging advice and unexpected costs.

The items were packed well and successfully delivered. However, I had a very poor experience with customer service communication. I contacted them multiple times asking if I could combine packages and whether individual values would be declared separately, specifically trying to ensure my purchases stayed under the £135 threshold to avoid customs complications.

They advised me to combine everything. When I saw the resulting invoice, I asked to repackage it smaller, which resulted in being charged unpack and repacking fees—even though following their own advice caused the issue in the first place. This lack of clear communication and the extra fees added an unexpected £100 to my overall cost.
評価
1 out of 5
追跡情報
ユーザー名Fakes*** 日付2026/07/25 国イギリス ご意見・ご感想
Frustrating experience with packaging advice and unexpected costs.

The items were packed well and successfully delivered. However, I had a very poor experience with customer service communication. I contacted them multiple times asking if I could combine packages and whether individual values would be declared separately, specifically trying to ensure my purchases stayed under the £135 threshold to avoid customs complications.

They advised me to combine everything. When I saw the resulting invoice, I asked to repackage it smaller, which resulted in being charged unpack and repacking fees—even though following their own advice caused the issue in the first place. This lack of clear communication and the extra fees added an unexpected £100 to my overall cost.
評価
1 out of 5
追跡情報
ユーザー名Fakes*** 日付2026/07/25 国イギリス ご意見・ご感想
Frustrating experience with packaging advice and unexpected costs.

The items were packed well and successfully delivered. However, I had a very poor experience with customer service communication. I contacted them multiple times asking if I could combine packages and whether individual values would be declared separately, specifically trying to ensure my purchases stayed under the £135 threshold to avoid customs complications.

They advised me to combine everything. When I saw the resulting invoice, I asked to repackage it smaller, which resulted in being charged unpack and repacking fees—even though following their own advice caused the issue in the first place. This lack of clear communication and the extra fees added an unexpected £100 to my overall cost.
評価
1 out of 5
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ユーザー名Fakes*** 日付2026/07/25 国イギリス ご意見・ご感想
Frustrating experience with packaging advice and unexpected costs.

The items were packed well and successfully delivered. However, I had a very poor experience with customer service communication. I contacted them multiple times asking if I could combine packages and whether individual values would be declared separately, specifically trying to ensure my purchases stayed under the £135 threshold to avoid customs complications.

They advised me to combine everything. When I saw the resulting invoice, I asked to repackage it smaller, which resulted in being charged unpack and repacking fees—even though following their own advice caused the issue in the first place. This lack of clear communication and the extra fees added an unexpected £100 to my overall cost.
評価
1 out of 5
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ユーザー名Emmie 日付2026/07/25 国イギリス ご意見・ご感想Packaged items fast and dispatched with great speed. Received my package to the UK very quickly! First time using Zenmarket and very pleased.

Many thanks & good work! ❤️
評価
5 out of 5
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ユーザー名Thoma*** 日付2026/07/25 国アメリカ ご意見・ご感想The shipping cost is too high. 評価
5 out of 5
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ユーザー名Cira *** 日付2026/07/25 国メキシコ ご意見・ご感想Again, package arrived without problems. Loving the service :3 評価
5 out of 5
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ユーザー名 日付2026/07/25 国アメリカ ご意見・ご感想Very protective shipping, all my CDs came wrapped and taped in bubble wrap but didn't damage the item itself. Inside the bubble wrap, each item is wrapped in a plastic sleeve. Very good and safe service 評価
5 out of 5
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ユーザー名jay m 日付2026/07/25 国オーストラリア ご意見・ご感想Arrived safely and quickly the fee for additional packaging was well worth it protected the radiator and took me around 10 minutes to open. A pleasant experience 評価
5 out of 5
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ユーザー名Jodi *** 日付2026/07/25 国アメリカ ご意見・ご感想I love my plushies :) 評価
5 out of 5
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ユーザー名X Fff*** 日付2026/07/25 国アメリカ ご意見・ご感想Everything was packed nicely, arrived in good condition. 評価
5 out of 5
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ユーザー名Nyasi*** 日付2026/07/25 国アメリカ ご意見・ご感想Shipping company lost my package. 評価
1 out of 5
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ユーザー名Thoma*** 日付2026/07/25 国アメリカ ご意見・ご感想Everything arrived in a quick time, and thank goodness the items were intact HOWEVER, the box looked so kicked in I felt like ace ventura was tasked to carry it. 評価
3 out of 5
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ユーザー名Rowen*** 日付2026/07/25 国イギリス ご意見・ご感想Came fast and everything was perfect ! 評価
5 out of 5
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