Customer Feedback & Testimonials

Feedback & Testimonials are posted only by registered customers who have actually purchased things with our service.
You can leave your testimonial from your Order Page.
Name Date City Feedback Rating Tracking Package content
NameGolf_Id Date7/13/2020 CityHidden information FeedbackIt took a month after the item arrived just to register the item into the warehouse system and another month to prepare the packing. All in all, 2 months to get your purchased items to be shipped. I wonder why some people here still gave 4-5 stars? Are they paid testimonials? I fell into buying through Zenmarket because of good reviews in Trust Pilot. And, I regret it. Tried to call them several times but nobody answered it. I still have one item sitting there for a month waiting for them to register it into their warehouse system. Sigh..so tired dealing with them Rating
1 out of 5
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NameBernadette Date7/13/2020 CityTemple City FeedbackI’m very impressed with this service, the ease of use is exceptional. This has made shopping In and shipping from Japan a pleasant experience. No hidden fees and their response rate to your questions are 100%. I’ll be using this service again and again. Rating
5 out of 5
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Namesteven cobern Date7/12/2020 Citynewport FeedbackGreat service many thanks : ) Rating
5 out of 5
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NameAnthony Rathburn Date7/12/2020 CityVancouver Feedbackquick/easy Rating
5 out of 5
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NameAnthony Rathburn Date7/12/2020 CityVancouver Feedbackquick/easy Rating
5 out of 5
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NameAnthony Rathburn Date7/12/2020 CityVancouver Feedbackquick/easy Rating
5 out of 5
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NameAnthony Rathburn Date7/12/2020 CityVancouver Feedbackquick/easy Rating
5 out of 5
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NameAnthony Rathburn Date7/12/2020 CityVancouver Feedbackquick/easy Rating
5 out of 5
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NameMark Monakey Date7/11/2020 CitySouth Orange FeedbackAwesome job as usual! Rating
5 out of 5
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NameDenny Petra Tambuwun Date7/11/2020 CitySeri kembangan FeedbackOverall the packing was good. The reason why I gave 3 stars is because the overall weight was not reduced. My suggestion is Zenmarket when possible use a better material which is lighter but strong for packing. I too always do packing for my customer. So weight reduction is important to reduce the cost of shipping. Please always make shipping discount to customer. Shipment cost is the one cost that's we Zenmarket customer face everytime. This is what makes us who always buy and ship in big boxes going to stop buying in the near future. Reason being as usual the shipment cost. Zenmarket can play a role to negotiate with all the courier to get 15% to 25% discount to all customer. I believe it is possible because the courier company needs the business and Zenmarket also wants many new customer and existing customer to keep using your service. Warehouse storage charges. This is also a big factor for your customer. I understand that Zenmarket warehouse is expanding very fast and won't be able to store all your items. I believe for every problems there's always a solution. We your customer too don't want to store the items we bought too long in the warehouse but we don't have any choice due to shipping cost we need to bundle all the items and send it into one shipment in a big box. Having said that free storage for a certain time frame is a big factor for Zenmarket customer. I think I have said all the important points from your customer point of view. I surely hope the shipping discount is going to implement soon.

Regards
Denny
PS. I really hope the shipping cost and storage issues I have shared will be consider seriously. Feel free to contact me anytime.
Rating
3 out of 5
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NameElin Date7/11/2020 CityHidden information FeedbackTook some time, but everything arrived in perfect condition! Rating
5 out of 5
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NameLee Date7/11/2020 CityHidden information FeedbackSuperb service Rating
5 out of 5
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NameLee Date7/11/2020 CityHidden information FeedbackExcellent service Rating
5 out of 5
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NameLee Date7/11/2020 CityHidden information FeedbackExcellent service Rating
5 out of 5
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NamePatrick Date7/11/2020 CityHidden information FeedbackExcellent service Rating
5 out of 5
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NameLee Date7/11/2020 CityHidden information FeedbackExcellent service Rating
5 out of 5
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NameWol Date7/11/2020 CityHidden information FeedbackExcellent service Rating
5 out of 5
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NameQuiency Date7/11/2020 CityMEDAN FeedbackThe package has arrived without any problem at all. The outside may be a bit of a mess, probably the one who handle the stuff might be rough, but the packaging inside remains untouched. It is perfect. Although it took 1 month and nearly two weeks to arrive at my place. I hope that the option for EMS is quickly available. Rating
5 out of 5
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NameJoshvi Kuriakose Date7/11/2020 CityKochi FeedbackThankyou Rating
5 out of 5
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NameJoshvi Kuriakose Date7/11/2020 CityKochi FeedbackThankyou Rating
5 out of 5
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