| ユーザー名 |
日付 |
国 |
ご意見・ご感想 |
評価 |
追跡情報 |
| ユーザー名Maria |
日付2021/03/14 |
国ポーランド |
ご意見・ご感想Great service, the package arrived quickly and in perfect condition! |
評価
5 out of 5
|
追跡情報 |
| ユーザー名Margu*** |
日付2021/03/14 |
国ニュージーランド |
ご意見・ご感想Unfortunately, this has been one of the bad experiences I've had in regards to receiving a parcel from Zenmarket. A friend and I purchased products through this service and everything was flowing fine up until after the parcel was shipped out. Tracking halted once the parcel arrived in our country's postage depot. What follows is having to wait 3 months, even after paying for EMS postage for fast delivery, just to receive our parcel. There were lots of back and forth between the local postage and us, and occasionally contacting Zenmarket about the updates. Thankfully, Zenmarket was prompt in their communication during this time, but when it came to finally launching an investigation into the parcel, there was barely any communication and updates. After waiting 3 months and finally receiving our parcel (after being sent an email from our local post about it), we discovered that the parcel had been completely water damaged and the box stripped of its original addresses/supporting documents (which had caused the extreme delay in the first place). The contents of the parcel were thankfully safe, however they stunk of moisture and there was black mold growing on the inside of the parcel and causing damage to any paper posters that hadn't been wrapped in plastic. The parcel had also been wrapped completely in duct tape. Despite waiting 3 months for this parcel and having the parcel arrive in such a bad condition, I was informed I was unable to get a refund on the shipping costs as JapanPost cannot proceed with investigations after 4 months (this annoyingly couldn’t be avoided as our parcel had taken 3 months to just arrive), and that Japanpost couldn’t make claims about damaged packaging. Overall, this experience wasn’t pleasant. We were happy with Zenmarket’s communication but when it came to launching an investigation, the process was extremely slow and we barely heard from them. It wasn’t until we reached out to our local post yet again did we finally get updates on what had happened to our parcel. It is also unclear what the cause was for the water damage and what happened to the original labels. It’s unfortunate that the parcel arrived in this condition and it puts us off from ordering from Zenmarket again in the future as we’re concerned about this situation happening again. |
評価
2 out of 5
|
追跡情報表示する |
| ユーザー名Manue*** |
日付2021/03/14 |
国ドイツ |
ご意見・ご感想Thanks |
評価
5 out of 5
|
追跡情報 |
| ユーザー名Manue*** |
日付2021/03/14 |
国ドイツ |
ご意見・ご感想Thanks |
評価
5 out of 5
|
追跡情報 |
| ユーザー名Paweł*** |
日付2021/03/14 |
国ポーランド |
ご意見・ご感想A professional company that takes its customers seriously. Inexpensive and fast shipping. A small commission for the service. I highly recommend. |
評価
5 out of 5
|
追跡情報表示する |
| ユーザー名jonal*** |
日付2021/03/14 |
国ノルウェー |
ご意見・ご感想Top notch as always |
評価
5 out of 5
|
追跡情報 |
| ユーザー名jonal*** |
日付2021/03/14 |
国ノルウェー |
ご意見・ご感想Top notch as always |
評価
5 out of 5
|
追跡情報 |
| ユーザー名jonal*** |
日付2021/03/14 |
国ノルウェー |
ご意見・ご感想Top notch as always |
評価
5 out of 5
|
追跡情報 |
| ユーザー名jonal*** |
日付2021/03/14 |
国ノルウェー |
ご意見・ご感想Top notch as always |
評価
5 out of 5
|
追跡情報 |
| ユーザー名Ewood |
日付2021/03/14 |
国ドイツ |
ご意見・ご感想Order was adequate packed - prize to service feels justefied. |
評価
5 out of 5
|
追跡情報 |
| ユーザー名Tika *** |
日付2021/03/13 |
国マレーシア |
ご意見・ご感想Hi! This is my second purchased for this year 😆 I think after this I will buy manga from ZenPlus instead of from Rakuten. Overall, I have a great experienced from ZenMarket team. Received my parcel in super secured packed. I am super satisfied. Looking forward to next purchase with ZenMarket. |
評価
5 out of 5
|
追跡情報 |
| ユーザー名jack |
日付2021/03/13 |
国マレーシア |
ご意見・ご感想Packing and shipping in Japan is slow but international shipping is much faster ! |
評価
3 out of 5
|
追跡情報表示する |
| ユーザー名Denny*** |
日付2021/03/13 |
国マレーシア |
ご意見・ご感想The reason i give 2 star is not because of the packaging is bad but because of the quality of the box material is way below par. Usually I will take the reinforced box service. But I want to see how would the non reinforced service like. Shipping cost is very expensive. Zenmarket is doing nothing to help the international customer to get a better deal with the courier service. So I suggest zenmarket to use the box which size is not big. Many times the box I received is way big and many empty spaces between the item to the top of the box. Courier charge the box from the dimension and weight of the box. The bigger or and the heavier the box the more the cost. This is unnecessary cost to my part for the shipment. Zenmarket can play a big role here to help your many loyal customers to reduce the shipment cost. Another way is that Zenmarket can make a deal with any courier company for an additional let say 20% discount for international shipment. For example Zenmarket made UPS as an official courier partner. In conjunction with that when a customer choose UPS they will get 20% off from their shipment cost. If they choose other courier then its normal price. I believe UPS sales will go up hence Zenmarket will also have more customer due to good shipping price offered. I truely hope Zenmarket take my two points into serious consideration. At times these simple thing shy away many of your new potential customer. |
評価
2 out of 5
|
追跡情報表示する |
| ユーザー名Hish *** |
日付2021/03/13 |
国アメリカ |
ご意見・ご感想As usual thank you guys for the hard work and please stay safe out there.
Everything was exactly as I was expecting, the product came super fast and safe even in this situation with the Covid-19, your service is amazing as always.
Thanks, you guys are the best !! |
評価
5 out of 5
|
追跡情報表示する |
| ユーザー名Hish *** |
日付2021/03/13 |
国アメリカ |
ご意見・ご感想I love the process is simple and faster plus the product arrive super faster and safe, in my opinion you do a wonderful job.
Thank you guys for your hard work in this crazy times but also for the amazing customer services. |
評価
5 out of 5
|
追跡情報表示する |
| ユーザー名Niamh*** |
日付2021/03/13 |
国イギリス |
ご意見・ご感想Well packaged, fast service and items are perfect. |
評価
5 out of 5
|
追跡情報表示する |
| ユーザー名Marle |
日付2021/03/13 |
国アメリカ |
ご意見・ご感想I can't find certain art supplies here in America, I'm happy I found this site ZenMarket. I really appreciate how well packaged my items were. My paints arrived safely and the entire order was perfect. Thank you! |
評価
5 out of 5
|
追跡情報 |
| ユーザー名 |
日付2021/03/13 |
国カナダ |
ご意見・ご感想Very user friendly, whole process is easy from start to finish. Many features included are free compared to the other reshaping services. |
評価
5 out of 5
|
追跡情報 |
| ユーザー名Richa*** |
日付2021/03/13 |
国イギリス |
ご意見・ご感想Excellent packing and quick shipping as always - thanks! A+++ |
評価
5 out of 5
|
追跡情報 |
| ユーザー名Paul *** |
日付2021/03/13 |
国アメリカ |
ご意見・ご感想Very happy to use Zenmarket. Thank you :) |
評価
5 out of 5
|
追跡情報 |