| ユーザー名Ciel |
日付2021/07/10 |
国アメリカ |
ご意見・ご感想My story is a long and painful one,but the ending is happy :)
I was in the middle of a move back in May, so I thought I would treat myself to merch of one of my favourite games out of Japan. I'd get it sent to my new house! So it'd get there the week we fully moved in. Oh what a fool I was.
Fedex called me the day I was supposed to get it " Seems like you just moved OUT of that address, so we can't deliver your package. Fix it on customer service and we will send it tomorrow."
I hate phone calls, they make me anxious. But I called them, and I said "Oh customer service lady, your delivery man said he couldn't deliver my package because I moved out of this house. but I didn't move out, i JUST moved IN."
and she said "Okay! Sorry about that mix up, I put it in our computers and I fixed it! It'll be sent tomorrow!"
And it should've been fixed then, right? Oh no. it wasn't. The next day, I received a call from Fedex again. " Seems like you just moved OUT of that address, so we can't deliver your package. Fix it on customer service and we will send it tomorrow."
So I called customer service again. And I said "PLEASE PLEASE customer service lady, your delivery man said he couldn't deliver my package AGAIN because I moved out of this house. but I didn't move out, i JUST moved IN. I already called to have it fixed, please please fix it this time."
And the lady again said "uh oh, sorry about that! Here, i'll make a special delivery note that says they will HAVE to deliver it to the house no matter what."
And so I thought okay, this must be it!
But the package never came......so I thought "I'll give it a week and see."
So June rolls around, they call me maybe one time at 7 am. I don't see it because what freak gets up at 7am.
And then The end of June rolls around, and I decide to call about my package whose tracking is no longer working. I go "Hi hello Fedex, where is my package?"
and some man goes "Sorry, we called you 100 times (no. they didn't.) and you never answered us, so it's being sent back to Japan without your consent even though it's in a storage warehouse 30 minutes away from where you live. You can't give us your address, Zenmarket has to. So we are sending it back to them, and then they will try and send it through the mail to us :)"
And so I did tell Zenmarket that, and Zenmarket got back to me ASAP overnight. We are in different timezones so it makes sense it takes about a day. They said "Actually, that customer service agent is wrong. It is not being sent back to Japan, it's being held at a fedex storage warehouse 30 minutes away from you, so there is no need to worry about it being sent back to us."
So Zenmarket confirmed the address and told me "Just check with Fedex to make sure everything on our end is right!"
So I did, and Fedex man had some MORE news for me...
"No, we didn't get an address confirmation from Zenmarket. We had gotten instructions sent from them that if the package address isn't fixed it needs to be sent back to Japan or destroyed. Oh and if they don't confirm it to us by tomorrow your package will be DESTROYED for sure. But actually, even though I said they gave us instructions to send it back to Japan, I am going to tell you that they didn't send us a message at all. "
I go "no no no you can't destroy my package!! Can I come pick it up?"
"no, Zenmarket has to give you permission to pick it up."
I beg for a few days of extension, since I know Zenmarket operates out of Japan so it'll take more than a day to fix this. I get 3 days, going into July now. It was suppose to arrive mid may.
So I go to Zenmarket again, and I say "Even though I know you called them, they said you didn't and my package will be destroyed. Please please make sure the address is confirmed and it can be sent."
Zenmarket once again comes in ASAP, they say they contacted Fedex and reconfirmed it completely. It has a new tracking number now and everything. Their account information gets updated to make sure if there is a forwarding fee (there was not one) I could get the bill for it smoothly.
Today as I am writing this, I have gotten my package finally. I called Fedex a total of 12 times, and all 12 customer service agents did nothing but lie to me and scare me about losing my package even though FEDEX messed up and NOT me or Zenmarket.
** TL;DR ABOUT ZENMARKET'S SERVICE**
Zenmarket saved me from losing my absolute mind. Never have any doubt about their customer service, it is INCREDIBLE!! They are fast, efficient, and respectful. I would give this review 10/5 stars if I could. I would give all of the customer service reps for Zenmarket raises if I could.
My actual merchandise was packages immaculately, nothing was damaged and it was in a perfect sized box that wasn't too big for the contents, but none of the contents were crammed together.
Definitely recommend them! Even though the chaos that was trying to get this package, they showed nothing but perfect work ethic. I will definitely be getting more of my japan-only merchandise from Zenmarket from now on. This time maybe, I won't use Fedex to ship though... |
評価
5 out of 5
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追跡情報 |