| ユーザー名 |
日付 |
国 |
ご意見・ご感想 |
評価 |
追跡情報 |
| ユーザー名Chris*** |
日付2022/02/23 |
国アメリカ |
ご意見・ご感想The item was well packed! |
評価
5 out of 5
|
追跡情報 |
| ユーザー名ARMP *** |
日付2022/02/23 |
国スリランカ |
ご意見・ご感想This item received today. Excellent service. Thank you very much. |
評価
5 out of 5
|
追跡情報表示する |
| ユーザー名Mónic*** |
日付2022/02/22 |
国ポルトガル |
ご意見・ご感想Thanks! |
評価
5 out of 5
|
追跡情報表示する |
| ユーザー名Isobe*** |
日付2022/02/22 |
国イギリス |
ご意見・ご感想Just as expected, I’m very pleased with it! |
評価
5 out of 5
|
追跡情報表示する |
| ユーザー名Danny*** |
日付2022/02/22 |
国イスラエル |
ご意見・ご感想poor packaging, dent in figure box, head of figure was disconnected and rolling inside |
評価
3 out of 5
|
追跡情報表示する |
| ユーザー名Chris*** |
日付2022/02/22 |
国カナダ |
ご意見・ご感想 Great service. Would be nice to be able to apply our remaining ZenMarket funds to duties in advance. |
評価
5 out of 5
|
追跡情報表示する |
| ユーザー名Megum*** |
日付2022/02/22 |
国ベトナム |
ご意見・ご感想2万円ほどする美容家電だったため心配しましたが全く問題ありませんでした。現地の対応の悪さは仕方ないですが、発送・出荷まで比較的速くて助かりました。 |
評価
5 out of 5
|
追跡情報 |
| ユーザー名Mika *** |
日付2022/02/22 |
国ハンガリー |
ご意見・ご感想Thank you! |
評価
3 out of 5
|
追跡情報 |
| ユーザー名KIM S*** |
日付2022/02/22 |
国韓国 |
ご意見・ご感想Very Good!! |
評価
5 out of 5
|
追跡情報表示する |
| ユーザー名Vanes*** |
日付2022/02/22 |
国アメリカ |
ご意見・ご感想Amazing job as always!!! <3 |
評価
5 out of 5
|
追跡情報 |
| ユーザー名sarah*** |
日付2022/02/22 |
国ニュージーランド |
ご意見・ご感想Great |
評価
5 out of 5
|
追跡情報 |
| ユーザー名LG VK*** |
日付2022/02/22 |
国マレーシア |
ご意見・ご感想nice packaging, delivery time is decent. |
評価
5 out of 5
|
追跡情報表示する |
| ユーザー名Aunty*** |
日付2022/02/22 |
国シンガポール |
ご意見・ご感想Great packing and all items arrived in good condition. |
評価
5 out of 5
|
追跡情報 |
| ユーザー名Aunty*** |
日付2022/02/22 |
国シンガポール |
ご意見・ご感想Great packing and all items arrived in good condition. |
評価
5 out of 5
|
追跡情報 |
| ユーザー名Aunty*** |
日付2022/02/22 |
国シンガポール |
ご意見・ご感想Great packing and all items arrived in good condition. |
評価
5 out of 5
|
追跡情報 |
| ユーザー名Nguye*** |
日付2022/02/22 |
国シンガポール |
ご意見・ご感想I made a mistake by placing an order for a pair of bluetooth earbuds with the charging case inside (by JP custom, apparently it is a forbidden item that cannot be shipped internationally). However, the staff attending to my case did not reject the order and just placed it, and I only found out that the item cannot be shipped overseas when it already arrived at Zenmarket’s warehouse.
I was subsequently informed that the package had to either (1) be returned to the seller, or (2) be shipped domestically, or (3) be disposed, should the first 2 options not be viable. While the purchasing team was getting in contact with the seller, I managed to get hold of a friend who was fortunately staying in Japan at that time to receive the parcel on my behalf. Subsequently, I tried multiple times to notify Zenmarket via their message function that I would like to request for a domestic delivery and would like to ask for a quote, each time I was attended to by a different officer that gave a generic reply that the team was waiting for the seller’s reply, that they normally did not do domestic shipping and that they could only provide the quote if I confirm domestic delivery option. The whole back-and-forth communication dragged across 3 working days, and I eventually had to make a phone call directly to Zenmarket’s office to get them to expedite my request. At the end of the day, the company which claims to provide overseas forwarding service failed to render the service that they promised to deliver, on top of that still charging customers additional fees for domestic delivery (FYI they charged 10% handling fee based on item value for domestic delivery, on top of the domestic delivery cost. This handling fee was not stated anywhere in their website because, as Zenmarket informed, they do not normally engage in domestic delivery), all the while leaving the customer to fend for themselves and frustrated. Overall, it feels to me that they are not transparent with the fees and services. Would not recommend this to any of my friends. |
評価
1 out of 5
|
追跡情報 |
| ユーザー名Demar*** |
日付2022/02/22 |
国イギリス |
ご意見・ご感想Delivery came early and i wasn't 100% on shipping from japan to UK, bur Zen market was reliable and kept me updated |
評価
5 out of 5
|
追跡情報表示する |
| ユーザー名Johns*** |
日付2022/02/22 |
国ニュージーランド |
ご意見・ご感想nice items |
評価
5 out of 5
|
追跡情報表示する |
| ユーザー名Gabor*** |
日付2022/02/22 |
国ノルウェー |
ご意見・ご感想Fast shipping, good packaging! Recommended! |
評価
5 out of 5
|
追跡情報 |
| ユーザー名Alast*** |
日付2022/02/22 |
国イギリス |
ご意見・ご感想This was my first time in using Zenmarket and I have to say that I am so impressed by the service, absolutely delighted with how easy it was to use and the communication has been excellent. Managed to get some hard to get CD’s which were only available through a bands website who did not ship to UK. Items well packaged and arrived really quickly. I would highly recommend to anyone trying to get items from Japan. |
評価
5 out of 5
|
追跡情報表示する |