| ユーザー名 |
日付 |
国 |
ご意見・ご感想 |
評価 |
追跡情報 |
| ユーザー名Ivan |
日付2026/06/10 |
国ノルウェー |
ご意見・ご感想Perfect |
評価
5 out of 5
|
追跡情報 |
| ユーザー名Serge*** |
日付2026/06/10 |
国アメリカ |
ご意見・ご感想Доставлено за 2 дня |
評価
5 out of 5
|
追跡情報 |
| ユーザー名Serge*** |
日付2026/06/10 |
国ウクライナ |
ご意見・ご感想Доставлено ровно за 14 дней |
評価
5 out of 5
|
追跡情報 |
| ユーザー名Eilay*** |
日付2026/06/10 |
国イスラエル |
ご意見・ご感想THANK U VERY MUCH, FAST RESPONSE AND EASY TO USE! i will keep ordring with u |
評価
5 out of 5
|
追跡情報 |
| ユーザー名R |
日付2026/06/10 |
国インド |
ご意見・ご感想I got my parcel (I'm an international customer) safely and well packed. Everything throughout the boxing and shipping process was smooth! Great experience! |
評価
5 out of 5
|
追跡情報 |
| ユーザー名Hendr*** |
日付2026/06/10 |
国オーストラリア |
ご意見・ご感想It takes time but can't complaint and parcel well received |
評価
5 out of 5
|
追跡情報 |
| ユーザー名Jorge |
日付2026/06/10 |
国アメリカ |
ご意見・ご感想arrived in perfect conditions and on time, would buy again from them! |
評価
5 out of 5
|
追跡情報 |
| ユーザー名Andre*** |
日付2026/06/10 |
国オーストラリア |
ご意見・ご感想Condition appears above very fine or even 'as new' amazing. Packed with utmost care. Thanks to all involved; most grateful. |
評価
5 out of 5
|
追跡情報 |
| ユーザー名Ruju |
日付2026/06/10 |
国インド |
ご意見・ご感想Good packing safe packing |
評価
5 out of 5
|
追跡情報 |
| ユーザー名Ruju |
日付2026/06/10 |
国インド |
ご意見・ご感想Good packing safe packing |
評価
5 out of 5
|
追跡情報 |
| ユーザー名Ruju |
日付2026/06/10 |
国インド |
ご意見・ご感想Good packing safe packing |
評価
5 out of 5
|
追跡情報 |
| ユーザー名Denz |
日付2026/06/10 |
国カナダ |
ご意見・ご感想came perfectly without any scratches or cracks amazing service! |
評価
5 out of 5
|
追跡情報 |
| ユーザー名John *** |
日付2026/06/10 |
国アメリカ |
ご意見・ご感想Excellent as always! Thanks! |
評価
5 out of 5
|
追跡情報 |
| ユーザー名Evert*** |
日付2026/06/10 |
国ブラジル |
ご意見・ご感想Recomendo! |
評価
5 out of 5
|
追跡情報 |
| ユーザー名LDN83 |
日付2026/06/10 |
国イギリス |
ご意見・ご感想Everything was packed very well & the parcel arrived early. Very happy! |
評価
5 out of 5
|
追跡情報 |
| ユーザー名LDN83 |
日付2026/06/10 |
国イギリス |
ご意見・ご感想Everything was packed very well & the parcel arrived on time. |
評価
5 out of 5
|
追跡情報 |
| ユーザー名Eric *** |
日付2026/06/10 |
国アメリカ |
ご意見・ご感想Package arrived very well packed and able to withstand significant damage to box from shipping courier. Overall, very satisfied with care and consideration of packing efforts. |
評価
5 out of 5
|
追跡情報 |
| ユーザー名 |
日付2026/06/09 |
国アメリカ |
ご意見・ご感想Item was packaged well and delivered very quickly! |
評価
5 out of 5
|
追跡情報 |
| ユーザー名whoev*** |
日付2026/06/09 |
国シンガポール |
ご意見・ご感想Whoever packed this parcel, thank you so much. I hope you are blessed with great fortune and peace.
I am writing to provide final feedback regarding a previous Parcel #7, now that this parcel #8 has been shipped, and the practical matter is concluded.
I want to make clear that this experience has caused me to lose all confidence in ZenMarket’s customer service. I will state this clearly in bullet points.
1. The original parcel contained 1 pair of shoes and 3 pieces of clothing. It was packed at 40cm × 35cm × 22cm, with shipping costing around 3,500 yen, cardboard box.
2. After repacking, the parcel contained 1 pair of shoes and 7 pieces of clothing. It was packed at 37cm × 30cm × 27cm, with shipping costing 2,976 yen, plastic packaging
3. This means the repacked parcel contained 4 additional pieces of clothing, yet had a slightly smaller total volume AND a lower shipping cost.
That directly supports my original concern that the first packing outcome was unnecessarily bulky. It also undermines ZenMarket’s repeated statement that the original packing was "simply appropriate" and thus had no basis to be questioned (as said by one of your customer support agents).
Throughout this exchange, ZenMarket repeatedly avoided the actual customer-experience issue and reduced the matter to whether the warehouse had committed a formal internal error.
That was never the full issue.
The issue is ZenMarket's lack of care and concern as to the customer's predicament and plight. I had previous parcels involving shoes packed in soft/plastic packaging without a special packing request. Based on that past experience, I did not reasonably expect this parcel to be packed in a large cardboard box unless I had specifically requested otherwise. While it is unfortunate on both sides, the simplest remedy would be to agree mutually that the customer should in future state their requests clearly, and for ZenMarket's side to offer a waiver of the cancelling fee as a gesture of goodwill due to this unforeseen and unfortunate incident.
Instead, ZenMarket’s response was to repeatedly rely on policy, packing discretion, and internal-error classification. No meaningful attempt to recover this rupture was offered. No goodwill remedy was offered. No serious attempt was made to ACKNOWLEDGE the fact that the original packing result was INDEED unexpected, inconsistent with my past experience, and later shown to be less space-efficient than the repacked parcel. This is the core issue.
This no longer was about the parcel, but now about the way ZenMarket treats its supporters.
This was not a malicious, recurring, or exploitative request. I was not trying to 'get a free lunch', or 'cheat the system'. It was a one-time misunderstanding that could have been resolved easily. Instead, ZenMarket chose rigidity and 'being objectively right', over customer relationship.
The final repacked parcel makes this look far worse for ZenMarket. It shows that a more compact and cheaper shipping outcome was possible all along, even with MORE items in the parcel.
Throughout this entire back and forth, it felt from the customer's side like the priority was to avoid responsibility and protect internal process, rather than to understand the customer’s position or preserve customer trust.
I am not blaming individual support agents or the warehouse people personally. I believe that the warehouse has nothing to do with this, and it is not their fault at all. My criticism is directed at ZenMarket’s service approach as a company.
This experience has made clear to me that ZenMarket’s customer service does not prioritise customer trust when doing so would require flexibility beyond internal policy. With zero way of seeking assistance from management that do have proper authority to handle such unique cases, this has left me feeling helpless and hopelessly frustrated.
I sincerely wish the best for the customer service agents, as I want to believe that they are good hearted and warm souled individuals, but are unfortunately jaded and restricted by the limitations of ZenMarket. If this proves to be false, and that ZenMarket does wish to prioritise customer trust and relations, then I worry that there are those on the ground who do not live up to such a spirit and motto. |
評価
5 out of 5
|
追跡情報 |
| ユーザー名Ramzy |
日付2026/06/09 |
国オーストラリア |
ご意見・ご感想Package arrived quickly and in very good condition. Very smooth and easy experience overall, highly recommend ZenMarket. |
評価
5 out of 5
|
追跡情報 |