We’re introducing an important update to our international shipping process. Starting October 1st, FedEx Low Cost shipments will require Delivered Duty Paid (DDP).
This means that all customs duties, taxes, and brokerage fees will now be prepaid at checkout, ensuring a smoother and more transparent delivery experience. With DDP shipping, you’ll know the full cost upfront—no more surprise charges or delays when your parcel arrives.
Here's everything you need to know.
What is DDP Shipping?
Delivered Duty Paid (DDP) is a delivery option where all import-related charges are prepaid before your parcel leaves Japan.
With FedEx Low Cost DDP, the amount charged at checkout will cover:
- FedEx brokerage fee (customs clearance service fee).
- Taxes (VAT, GST, LVG, and other applicable consumption taxes)
- Customs duties (import tariffs based on product type and value)
All costs are automatically calculated and shown at checkout, so you’ll always know the final shipping cost in advance.
Impact by Country
The introduction of mandatory DDP will have different effects depending on local customs laws and tax rules.
1. Pre-Charge Countries
Customers already prepay GST or LVG on low-value goods. With DDP shipping, duties for higher-value parcels will also be prepaid.
- Singapore
- Malaysia
- Australia
- New Zealand
2. No Pre-Charge Countries
Important Update:
Due to ongoing issues with import taxes and duties being billed to us by FedEx instead of to recipients, we will be changing the delivery terms for all FedEx shipments to the United States.
Starting Friday, January 23, all FedEx shipments to the U.S. will be sent under DDP (Delivered Duty Paid) terms. This means that import duties and taxes will be prepaid as part of the shipment process.
This change is necessary to ensure stable operations and to avoid repeated billing issues related to uncollected taxes.
In these destinations, customers will now prepay all duties and taxes during checkout with FedEx Low Cost.
- The United States
- Mexico
- France
- Poland
- The United Kingdom
- Spain
- Germany
- Chile
- Italy
- Thailand
- China
- South Korea
- Taiwan
- Indonesia
- Philippines
- Vietnam
- Cambodia
3. No-Change Countries
For these regions, DDP shipping cannot be applied due to legislation or because they are tax-free. Duties will still be collected upon arrival if applicable.
- Hong Kong
- Macau
- Laos
- Mongolia
- Brunei
Why This Change Matters
Making DDP mandatory for FedEx Low Cost ensures:
- Fewer unexpected costs – everything is prepaid.
- Faster delivery – no delays caused by customs billing.
- More transparency – the final cost is clear at checkout.
What’s Next
The rollout of mandatory DDP for FedEx Low Cost will take place by October 1st for all affected destinations.
At ZenMarket, we’re committed to making international shipping more reliable, transparent, and stress-free. Expanding DDP shipping options is one more step toward improving your global shopping experience.
Conclusion
The introduction of mandatory DDP shipping for FedEx Low Cost marks an important step forward in simplifying international deliveries with ZenMarket. By prepaying customs duties, taxes, and fees at checkout, customers can enjoy a clearer, faster, and worry-free shipping process.
As we continue to expand our shipping solutions, our goal remains the same: to make shopping from Japan as seamless and accessible as possible for customers worldwide.