We want to inform you about an important update regarding ECMS Express shipping. Due to ongoing operational changes, ECMS Express services will be suspended until August 30th, 2025. This pause is necessary as ECMS prepares to implement a new system for customs duty prepayment (DDP). If you currently have parcels with ECMS, please read on for details on what this means for you.
What Happened?
ECMS Express shipping has been temporarily suspended until August 30th, 2025. This decision was made because of difficulties in implementing the new duty prepayment (DDP) system. Some parcels that had already been paid for could not be shipped. To resolve this, our Customer Support team will reset payments on affected parcels and notify the clients involved.
Why is ECMS Suspended?
The pause in service is due to changes in customs rules, specifically the removal of de minimis treatment. To comply, ECMS must begin using a mandatory customs duty prepayment (DDP) system. While this system was scheduled to start now, de minimis is technically still in effect, making it impossible to calculate the correct duty amounts at this moment. To avoid errors and extra costs for customers, shipments are suspended until the system is ready.
When Will ECMS Resume?
Payment for ECMS Express parcels will reopen from August 30. The first shipment under the new DDP system is scheduled for September 2nd, 2025.
What to Expect as a Client
You can still choose ECMS Express for new parcels, but you will not be able to complete payment until August 30th.
From August 30th onward, all ECMS shipments will require customs duty prepayment (DDP). If you need faster shipping during this suspension period, we recommend selecting an alternative shipping method.
Impact on Parcels and Clients
Our Customer Support team will be in touch directly with those who need to reset payments. We sincerely apologize for the inconvenience and appreciate your patience as we adapt to these new customs regulations. For customers who will have their payments reset, you will have the opportunity to change shipping method if you wish, or wait until August 30th to repay for shipping.