| Imię |
Data |
Kraj |
Recenzja |
Ocena |
Śledzenie |
| Imię |
Data09.06.2026 |
KrajStany Zjednoczone |
RecenzjaItem was packaged well and delivered very quickly! |
Ocena
5 out of 5
|
Śledzenie |
| Imięwhoev*** |
Data09.06.2026 |
KrajSingapur |
RecenzjaWhoever packed this parcel, thank you so much. I hope you are blessed with great fortune and peace.
I am writing to provide final feedback regarding a previous Parcel #7, now that this parcel #8 has been shipped, and the practical matter is concluded.
I want to make clear that this experience has caused me to lose all confidence in ZenMarket’s customer service. I will state this clearly in bullet points.
1. The original parcel contained 1 pair of shoes and 3 pieces of clothing. It was packed at 40cm × 35cm × 22cm, with shipping costing around 3,500 yen, cardboard box.
2. After repacking, the parcel contained 1 pair of shoes and 7 pieces of clothing. It was packed at 37cm × 30cm × 27cm, with shipping costing 2,976 yen, plastic packaging
3. This means the repacked parcel contained 4 additional pieces of clothing, yet had a slightly smaller total volume AND a lower shipping cost.
That directly supports my original concern that the first packing outcome was unnecessarily bulky. It also undermines ZenMarket’s repeated statement that the original packing was "simply appropriate" and thus had no basis to be questioned (as said by one of your customer support agents).
Throughout this exchange, ZenMarket repeatedly avoided the actual customer-experience issue and reduced the matter to whether the warehouse had committed a formal internal error.
That was never the full issue.
The issue is ZenMarket's lack of care and concern as to the customer's predicament and plight. I had previous parcels involving shoes packed in soft/plastic packaging without a special packing request. Based on that past experience, I did not reasonably expect this parcel to be packed in a large cardboard box unless I had specifically requested otherwise. While it is unfortunate on both sides, the simplest remedy would be to agree mutually that the customer should in future state their requests clearly, and for ZenMarket's side to offer a waiver of the cancelling fee as a gesture of goodwill due to this unforeseen and unfortunate incident.
Instead, ZenMarket’s response was to repeatedly rely on policy, packing discretion, and internal-error classification. No meaningful attempt to recover this rupture was offered. No goodwill remedy was offered. No serious attempt was made to ACKNOWLEDGE the fact that the original packing result was INDEED unexpected, inconsistent with my past experience, and later shown to be less space-efficient than the repacked parcel. This is the core issue.
This no longer was about the parcel, but now about the way ZenMarket treats its supporters.
This was not a malicious, recurring, or exploitative request. I was not trying to 'get a free lunch', or 'cheat the system'. It was a one-time misunderstanding that could have been resolved easily. Instead, ZenMarket chose rigidity and 'being objectively right', over customer relationship.
The final repacked parcel makes this look far worse for ZenMarket. It shows that a more compact and cheaper shipping outcome was possible all along, even with MORE items in the parcel.
Throughout this entire back and forth, it felt from the customer's side like the priority was to avoid responsibility and protect internal process, rather than to understand the customer’s position or preserve customer trust.
I am not blaming individual support agents or the warehouse people personally. I believe that the warehouse has nothing to do with this, and it is not their fault at all. My criticism is directed at ZenMarket’s service approach as a company.
This experience has made clear to me that ZenMarket’s customer service does not prioritise customer trust when doing so would require flexibility beyond internal policy. With zero way of seeking assistance from management that do have proper authority to handle such unique cases, this has left me feeling helpless and hopelessly frustrated.
I sincerely wish the best for the customer service agents, as I want to believe that they are good hearted and warm souled individuals, but are unfortunately jaded and restricted by the limitations of ZenMarket. If this proves to be false, and that ZenMarket does wish to prioritise customer trust and relations, then I worry that there are those on the ground who do not live up to such a spirit and motto. |
Ocena
5 out of 5
|
Śledzenie |
| ImięRamzy |
Data09.06.2026 |
KrajAustralia |
RecenzjaPackage arrived quickly and in very good condition. Very smooth and easy experience overall, highly recommend ZenMarket. |
Ocena
5 out of 5
|
Śledzenie |
| ImięSalsa |
Data09.06.2026 |
KrajMalezja |
RecenzjaHey ZenMarket, just dropping a quick note to say my package arrived today! Thanks so much for being so reliable, patient, and easy to work with. Your updates really gave me peace of mind while waiting. I highly recommend your services! |
Ocena
5 out of 5
|
Śledzenie |
| ImięYuki *** |
Data09.06.2026 |
KrajAustralia |
RecenzjaEverything in order, no issues. |
Ocena
5 out of 5
|
Śledzenie |
| ImięYuki *** |
Data09.06.2026 |
KrajAustralia |
RecenzjaEverything in order, time package took to arrive was a surprise, considering it was surface |
Ocena
5 out of 5
|
Śledzenie |
| ImięMarti*** |
Data09.06.2026 |
KrajSłowacja |
RecenzjaI was completely blown away by the quality of the packaging, absolutely no chance of damaging the goods. Overall Zenmarket experience is perfect. |
Ocena
5 out of 5
|
Śledzenie |
| ImięPawel*** |
Data09.06.2026 |
KrajPolska |
RecenzjaDoskonale spakowana i zabezpieczona przesyłka |
Ocena
5 out of 5
|
Śledzenie |
| ImięPawel*** |
Data09.06.2026 |
KrajPolska |
RecenzjaDoskonale spakowana i zabezpieczona przesyłka |
Ocena
5 out of 5
|
Śledzenie |
| ImięPawel*** |
Data09.06.2026 |
KrajPolska |
RecenzjaDoskonale spakowana i zabezpieczona przesyłka |
Ocena
5 out of 5
|
Śledzenie |
| ImięIvan |
Data09.06.2026 |
KrajNorwegia |
RecenzjaGreat service |
Ocena
5 out of 5
|
Śledzenie |
| ImięJason |
Data09.06.2026 |
KrajStany Zjednoczone |
RecenzjaA+! Perfect!!! |
Ocena
5 out of 5
|
Śledzenie |
| ImięKonst*** |
Data09.06.2026 |
KrajGrecja |
RecenzjaExcellent seller. Item arrived exactly as described and in perfect condition. Fast handling, careful packaging, and a smooth transaction. Very happy with the purchase. Highly recommended.
Thank you very much! |
Ocena
5 out of 5
|
ŚledzeniePokaż stronę |
| ImięMika *** |
Data09.06.2026 |
KrajWęgry |
RecenzjaThank you! |
Ocena
5 out of 5
|
Śledzenie |
| ImięMika *** |
Data09.06.2026 |
KrajWęgry |
RecenzjaThank you! |
Ocena
5 out of 5
|
Śledzenie |
| ImięMika *** |
Data09.06.2026 |
KrajWęgry |
RecenzjaThank you! |
Ocena
5 out of 5
|
Śledzenie |
| ImięMika *** |
Data09.06.2026 |
KrajWęgry |
RecenzjaThank you! |
Ocena
5 out of 5
|
Śledzenie |
| ImięMika *** |
Data09.06.2026 |
KrajWęgry |
RecenzjaThank you! |
Ocena
5 out of 5
|
Śledzenie |
| ImięMika *** |
Data09.06.2026 |
KrajWęgry |
RecenzjaThank you! |
Ocena
5 out of 5
|
Śledzenie |
| ImięMika *** |
Data09.06.2026 |
KrajWęgry |
RecenzjaThank you! |
Ocena
5 out of 5
|
Śledzenie |