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Feedback & Testimoni Pelanggan

Feedback & Testimoni hanya dapat dipos oleh pengguna terdaftar di ZenMarket yang telah melakukan pembelian melalui layanan kami.
Anda dapat menulis testimoni Anda di Halaman Pesanan.
Nama Tanggal Negara Feedback Penilaian Pelacakan
NamaKIM S*** Tanggal22/02/2022 NegaraKorea Selatan FeedbackVery Good!! Penilaian
5 out of 5
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NamaVanes*** Tanggal22/02/2022 NegaraAmerika Serikat FeedbackAmazing job as always!!! <3 Penilaian
5 out of 5
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Namasarah*** Tanggal22/02/2022 NegaraSelandia Baru FeedbackGreat Penilaian
5 out of 5
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NamaLG VK*** Tanggal22/02/2022 NegaraMalaysia Feedbacknice packaging, delivery time is decent. Penilaian
5 out of 5
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NamaAunty*** Tanggal22/02/2022 NegaraSingapura FeedbackGreat packing and all items arrived in good condition. Penilaian
5 out of 5
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NamaAunty*** Tanggal22/02/2022 NegaraSingapura FeedbackGreat packing and all items arrived in good condition. Penilaian
5 out of 5
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NamaAunty*** Tanggal22/02/2022 NegaraSingapura FeedbackGreat packing and all items arrived in good condition. Penilaian
5 out of 5
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NamaNguye*** Tanggal22/02/2022 NegaraSingapura FeedbackI made a mistake by placing an order for a pair of bluetooth earbuds with the charging case inside (by JP custom, apparently it is a forbidden item that cannot be shipped internationally). However, the staff attending to my case did not reject the order and just placed it, and I only found out that the item cannot be shipped overseas when it already arrived at Zenmarket’s warehouse.

I was subsequently informed that the package had to either (1) be returned to the seller, or (2) be shipped domestically, or (3) be disposed, should the first 2 options not be viable. While the purchasing team was getting in contact with the seller, I managed to get hold of a friend who was fortunately staying in Japan at that time to receive the parcel on my behalf. Subsequently, I tried multiple times to notify Zenmarket via their message function that I would like to request for a domestic delivery and would like to ask for a quote, each time I was attended to by a different officer that gave a generic reply that the team was waiting for the seller’s reply, that they normally did not do domestic shipping and that they could only provide the quote if I confirm domestic delivery option. The whole back-and-forth communication dragged across 3 working days, and I eventually had to make a phone call directly to Zenmarket’s office to get them to expedite my request. At the end of the day, the company which claims to provide overseas forwarding service failed to render the service that they promised to deliver, on top of that still charging customers additional fees for domestic delivery (FYI they charged 10% handling fee based on item value for domestic delivery, on top of the domestic delivery cost. This handling fee was not stated anywhere in their website because, as Zenmarket informed, they do not normally engage in domestic delivery), all the while leaving the customer to fend for themselves and frustrated. Overall, it feels to me that they are not transparent with the fees and services. Would not recommend this to any of my friends. 		Penilaian
1 out of 5
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NamaDemar*** Tanggal22/02/2022 NegaraInggris FeedbackDelivery came early and i wasn't 100% on shipping from japan to UK, bur Zen market was reliable and kept me updated Penilaian
5 out of 5
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NamaJohns*** Tanggal22/02/2022 NegaraSelandia Baru Feedbacknice items Penilaian
5 out of 5
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NamaGabor*** Tanggal22/02/2022 NegaraNorwegia FeedbackFast shipping, good packaging! Recommended! Penilaian
5 out of 5
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NamaAlast*** Tanggal22/02/2022 NegaraInggris FeedbackThis was my first time in using Zenmarket and I have to say that I am so impressed by the service, absolutely delighted with how easy it was to use and the communication has been excellent. Managed to get some hard to get CD’s which were only available through a bands website who did not ship to UK. Items well packaged and arrived really quickly. I would highly recommend to anyone trying to get items from Japan. Penilaian
5 out of 5
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NamaBatuh*** Tanggal21/02/2022 NegaraInggris Feedbackthank you Penilaian
5 out of 5
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NamaPrasi*** Tanggal21/02/2022 NegaraIndia FeedbackGood packaging. Penilaian
5 out of 5
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Namawreck*** Tanggal21/02/2022 NegaraFilipina FeedbackThis is my first order using ZenMarket, service fees are affordable compared to its competitor. Preferred DHL between couriers because it is cheaper and faster delivery time.

Packaging was great. Remarkably fast delivery. Highly recommended!

Daghang Salamat, ZenMarket!		 Penilaian
5 out of 5
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NamaPawel*** Tanggal21/02/2022 NegaraSwiss FeedbackSuper Penilaian
5 out of 5
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NamaBatuh*** Tanggal21/02/2022 NegaraInggris FeedbackTHANK YOU Penilaian
5 out of 5
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NamaBatuh*** Tanggal21/02/2022 NegaraInggris FeedbackTHANK YOU Penilaian
5 out of 5
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NamaAlan *** Tanggal21/02/2022 NegaraInggris FeedbackAnother well packaged parcel has arrived. Thank you Zenmarket once again. Penilaian
5 out of 5
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NamaHarry*** Tanggal21/02/2022 NegaraInggris FeedbackGreat Service! Thanks. Penilaian
5 out of 5
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