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Feedback & Testimoni Pelanggan

Feedback & Testimoni hanya dapat dipos oleh pengguna terdaftar di ZenMarket yang telah melakukan pembelian melalui layanan kami.
Anda dapat menulis testimoni Anda di Halaman Pesanan.
Nama Tanggal Negara Feedback Penilaian Pelacakan
NamaJane *** Tanggal12/10/2023 NegaraAmerika Serikat FeedbackAs always the Zenmarket packaging is perfect and secure for my items. They make the process understandable and easy. Penilaian
5 out of 5
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Namafrizz*** Tanggal12/10/2023 NegaraItalia FeedbackFast and reliable service, everything was packed carefully Penilaian
5 out of 5
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Nama Tanggal11/10/2023 NegaraPerancis FeedbackGood ! Penilaian
5 out of 5
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Nama Tanggal11/10/2023 NegaraPerancis FeedbackGood ! Penilaian
5 out of 5
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Nama Tanggal11/10/2023 NegaraPerancis FeedbackGood ! Penilaian
5 out of 5
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Nama Tanggal11/10/2023 NegaraPerancis FeedbackGood ! Penilaian
5 out of 5
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Nama Tanggal11/10/2023 NegaraPerancis FeedbackGood ! Penilaian
5 out of 5
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Namachris*** Tanggal11/10/2023 NegaraAustralia FeedbackVery good, Parcel delivered in good order. Penilaian
5 out of 5
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NamaDino Tanggal11/10/2023 NegaraSlovenia FeedbackExcellent service, package came quite quickly and the box was fully protected, as well as individual items inside the box, would recommend this service to anyone Penilaian
5 out of 5
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Nama. Tanggal11/10/2023 NegaraFilipina Feedbackmy parcel came meticulously packed, thank you so much zenmarket <3 Penilaian
5 out of 5
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NamaRichi*** Tanggal11/10/2023 NegaraIndonesia FeedbackI hope this message finds you well. I wanted to provide you with feedback regarding a recent shipment that I received, which was facilitated through your services. While I have been a satisfied customer of your store, this specific shipping experience raised some concerns that I believe are important to address.

The items I ordered were shipped to me using UPS, and upon their arrival in Indonesia, there were a few issues that I encountered:

Inaccurate Billing: The invoice received from the courier did not match the amount I had paid online through your website. This led to an overestimated customs duty, which was quite concerning.

Airport Handling: There were challenges in the handling of the goods at the airport, particularly when it came to reconciling the declared value with the customs authorities.

Tracking and Waybill Discrepancies: The tracking system and the Waybill Number provided by the courier were inconsistent, causing confusion regarding the shipment's status and import tax payments.

Local Delivery Challenges: UPS labeled my location as a remote area when routing packages through local delivery services like JNE, resulting in potential delays and complications.

Local Courier Issues: There was a notable problem with the local courier's communication regarding the payment status, leading to erroneous billing practices and creating a perception of Cash on Delivery.

Given these issues, I regret to say that my experience with UPS has not been satisfactory. I understand that these issues might be beyond your direct control as a merchant, but I believe it's important to bring them to your attention. The overall customer experience, including the shipping process, plays a significant role in shaping the impression of your brand.

I hope this feedback can contribute to a more seamless experience for future customers. At this time, I would not recommend using UPS as a shipping option for your store. I value your products and services and believe that these concerns can be resolved for the benefit of all parties involved.

Thank you for your understanding and attention to this matter. I look forward to continued patronage of your store and hope to see improvements in the shipping process in the future.		 Penilaian
3 out of 5
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NamaNina *** Tanggal11/10/2023 NegaraAustralia FeedbackFast delivery
Well packaged		 Penilaian
5 out of 5
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Namadoug *** Tanggal11/10/2023 NegaraAmerika Serikat FeedbackEverything came as shown, the lenses were in better shape than the pictures showed and packaged very well. Penilaian
5 out of 5
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Nama Tanggal11/10/2023 NegaraAmerika Serikat FeedbackIt was quick! Penilaian
5 out of 5
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NamaThu V*** Tanggal11/10/2023 NegaraAmerika Serikat FeedbackI got everything I ordered, all items are nicely wrapped. Penilaian
5 out of 5
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NamaBella Tanggal11/10/2023 NegaraInggris FeedbackEverything was safely packaged and it came on time. Everything was great and just as I wished when buying. Thanks! Penilaian
5 out of 5
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NamaThana*** Tanggal11/10/2023 NegaraIsrael FeedbackReceived without any issues and headphones in great condition! Penilaian
5 out of 5
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Namaizul *** Tanggal10/10/2023 NegaraIndonesia FeedbackGood, and fast Penilaian
5 out of 5
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NamaAtana*** Tanggal10/10/2023 NegaraBulgaria FeedbackА++++++ Penilaian
5 out of 5
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NamaRebec*** Tanggal10/10/2023 NegaraInggris FeedbackExcellent delivery time, got to me in less than a week! Was packaged beautifully Penilaian
5 out of 5
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