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Customer Feedback & Testimonials

Feedback & Testimonials are posted only by registered customers who have actually purchased things with our service.
You can leave your testimonial from your Order Page.
Name Date Country Feedback Rating Tracking
NameDanie*** Date8/31/2026 CountryUnited States of America FeedbackExcellent packaging. Thank you for prompt delivery! Rating
5 out of 5
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NameChris*** Date8/31/2026 CountryUnited States of America FeedbackVery disappointed with the shipping support on this parcel. The package has been in transit since August 13 and still has not been delivered. SpeedX claims a delivery was attempted at my address due to “no access,” which is simply not accurate. My home is fully accessible and I have never had an issue receiving deliveries from any other carrier.

Even more concerning, SpeedX tracking shows an attempted delivery in Berkley, MA at 6:33 AM on August 29 and then shows the package processing in Linden, NJ at 6:51 AM — only 18 minutes later. Linden is approximately 187 miles away, making these scans physically impossible if they represent the package’s actual location.

I contacted ZenMarket for assistance because this shipment was arranged through their service, but I was essentially told to contact the local delivery carrier myself. I have been a regular ZenMarket customer and expected more assistance when a shipping partner they use has a serious delivery issue. I am now having to contact SpeedX and ECMS myself just to determine where my package actually is.

Very frustrating experience and extremely disappointing customer support when something goes wrong with a shipment.
Rating
1 out of 5
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NameBéla *** Date8/31/2026 CountryHungary FeedbackFirst time ordering a guitar from overseas. It was well packaged. There was no damage on the guitar. Thank you very much for you work Rating
5 out of 5
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NameHeNai*** Date8/31/2026 CountryIsrael FeedbackGreat shiping time and handling Rating
5 out of 5
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NameKok C*** Date8/31/2026 CountryAustralia FeedbackFantastic service again and again. Rating
5 out of 5
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Namecam h*** Date8/31/2026 CountryNew Zealand Feedbackfast easy international transaction Rating
5 out of 5
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NamePeter*** Date8/31/2026 CountryAustralia FeedbackItem was well packed by seller and zenmarket. Arrived promptly with no damages and delays. In excellent condition as seller described.
Thank you
Rating
5 out of 5
Tracking
NameJon G*** Date8/31/2026 CountryUnited States of America FeedbackWonderful work, I appreciate the extra packing work done to secure everything inside. It all arrived safe and sound! Rating
5 out of 5
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NameIan A Date8/31/2026 CountryAustralia FeedbackEXCELLENT PACKAGING GOODS AS DESCRIBED AND ARRIVED SAFELY. Rating
5 out of 5
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NameBoaz *** Date8/31/2026 CountryUnited States of America FeedbackGreat condition and it shipped to me in the US within a couple weeks. Would buy again for sure. Rating
5 out of 5
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NameDanie*** Date8/31/2026 CountryThailand FeedbackArrived in great condition thank you! Rating
5 out of 5
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NameAsi M*** Date8/31/2026 CountryIsrael FeedbackGreat service! Great communication! Great items! Well packaged!! Highly recommended! Many thanks!! AAAAA+++++ Rating
5 out of 5
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NameBean *** Date8/31/2026 CountryAustralia Feedbackreally happy with the item Rating
5 out of 5
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NameBean *** Date8/31/2026 CountryAustralia Feedbackfast processing and easy Rating
5 out of 5
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NameIvan *** Date8/30/2026 CountryCanada FeedbackThe shipping was extremely slow, even though I paid quite a bit for it being shipped to me, and I couldn't even see the prices for different shipping options, which is pretty inconvenient compared to Buyee. And that's not even mentioning the higher than Buyee proxy fee and having to put funds into a wallet before being able to bid.
ZenMarket's interface might be better than Buyee, but the customer experience is very poor.
Rating
2 out of 5
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NameJohn *** Date8/30/2026 CountryAustralia FeedbackAll good. Rating
5 out of 5
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NameJohan*** Date8/30/2026 CountryAustralia FeedbackPerfect as always. Thank you, ZenMarket staff. Rating
5 out of 5
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NameJohan*** Date8/30/2026 CountryAustralia FeedbackPerfect as always. Thank you, ZenMarket staff. Rating
5 out of 5
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NameBenja*** Date8/29/2026 CountryUnited States of America FeedbackGreat experience! Everything was packaged well and all the items were in perfect condition. Rating
5 out of 5
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NameCharl*** Date8/29/2026 CountryUnited Kingdom FeedbackExcellent packaging. sublime items and superb communication. Regards Charlie Rating
5 out of 5
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