| Tên |
Ngày |
Quốc gia |
Phản hồi |
Đánh giá |
Theo dõi |
| TênDudu *** |
Ngày11/07/2026 |
Quốc giaNam Phi |
Phản hồiThank you so much ZenMarket, my two bromides have arrived safely to my country South Africa, thank you so much for helping me buy merch of my beloved oshi, so glad I discovered ZenMarket, your customer service is excellent, will continue to use your wonderful proxy service from no on. |
Đánh giá
5 out of 5
|
Theo dõi |
| TênBD |
Ngày11/07/2026 |
Quốc giaHoa Kỳ |
Phản hồiExcellent, start to finish. Everything went smoothly and exactly as indicated on the ZenMarket site. The instructions and notifications were accurate, timely, easy to follow and set realistic expectations. The items were professionally packaged and all arrived in absolutely perfect condition. No issues whatsoever and I couldn't be more pleased. Thank you! |
Đánh giá
5 out of 5
|
Theo dõiHiện thị trang |
| TênLachl*** |
Ngày11/07/2026 |
Quốc giaVương Quốc Anh |
Phản hồivery quick and good ! |
Đánh giá
5 out of 5
|
Theo dõi |
| TênLachl*** |
Ngày11/07/2026 |
Quốc giaVương Quốc Anh |
Phản hồivery quick and good ! |
Đánh giá
5 out of 5
|
Theo dõi |
| TênLachl*** |
Ngày11/07/2026 |
Quốc giaVương Quốc Anh |
Phản hồivery quick and good ! |
Đánh giá
5 out of 5
|
Theo dõi |
| TênWalee*** |
Ngày11/07/2026 |
Quốc giaẢ Rập Saudi |
Phản hồiDear ZenMarket Customer Service,
I am writing to express my dissatisfaction with the response I received from your staff member, Liubava, regarding the delay of my shipment.
I clearly explained that the delay was caused solely by an internal mistake and miscommunication within DHL. However, the response I received appeared to be a generic template stating that delays are expected in international shipping due to customs or clearance procedures. This explanation does not apply to my case and suggests that the shipment details were not properly reviewed.
The shipment arrived at the local DHL facility, completed customs inspection and clearance, and was sent out for delivery within an acceptable timeframe. DHL also attempted delivery to my address. However, the driver returned the shipment to the local DHL facility because of an internal communication error within DHL. Therefore, the delay was not related to customs clearance or international shipping procedures.
I have already raised this concern with ZenMarket and expected the matter to be reviewed carefully. Receiving a general automated-style response without addressing the specific facts of the case is neither helpful nor professional.
Please review the shipment timeline and my previous correspondence properly, and provide a clear response that directly addresses the actual cause of the delay. I also request that this issue be formally raised with DHL, as the delay resulted from the actions of their staff. |
Đánh giá
1 out of 5
|
Theo dõiHiện thị trang |
| TênLulu |
Ngày11/07/2026 |
Quốc giaHoa Kỳ |
Phản hồiSuper well packaged. Everything was great. |
Đánh giá
5 out of 5
|
Theo dõi |
| TênElaka |
Ngày11/07/2026 |
Quốc giaMông Cổ |
Phản hồiI received my parcel smoothly and fast. |
Đánh giá
5 out of 5
|
Theo dõi |
| TênStefa*** |
Ngày10/07/2026 |
Quốc giaSerbia |
Phản hồiSuperb service |
Đánh giá
5 out of 5
|
Theo dõi |
| TênAizol*** |
Ngày10/07/2026 |
Quốc giaMalaysia |
Phản hồimantap |
Đánh giá
5 out of 5
|
Theo dõi |
| TênDragu*** |
Ngày10/07/2026 |
Quốc giaSerbia |
Phản hồiGreat service. |
Đánh giá
5 out of 5
|
Theo dõi |
| TênTaras*** |
Ngày10/07/2026 |
Quốc giaUkraine |
Phản hồiFirst, compared with Buyee, it takes much more time for every step: purchasing, delivery to the warehouse, and shipping from the warehouse. Second, I paid 26,334 JPY for the item with a 12% discount, but the invoice and the parcel do not include the discount and show the full value of 29,925 JPY. In Ukraine, you have to pay customs duties if a parcel costs more than 150 EUR (around 27,000 JPY). That means the parcel will get stuck at customs, and I’ll need to prove that I paid less than the declared amount. It’s really disappointing. |
Đánh giá
1 out of 5
|
Theo dõiHiện thị trang |
| Tênal |
Ngày10/07/2026 |
Quốc giaVương Quốc Anh |
Phản hồiAll good and well packed. It took 2 1/2 months to get to the UK. |
Đánh giá
5 out of 5
|
Theo dõi |
| TênKamra*** |
Ngày10/07/2026 |
Quốc giaPakistan |
Phản hồiThank you! I have received the guitar. It was packed robustly and completed the journey safe and sound. I will definitely purchase in future, assured that my item will be packed and processed professionally. |
Đánh giá
5 out of 5
|
Theo dõi |
| TênKusta*** |
Ngày10/07/2026 |
Quốc giaIndonesia |
Phản hồiThanks, I’ll always keep an eye on it |
Đánh giá
5 out of 5
|
Theo dõi |
| Tênkomei*** |
Ngày10/07/2026 |
Quốc giaHồng Kông |
Phản hồiGood+ |
Đánh giá
5 out of 5
|
Theo dõi |
| Tên |
Ngày10/07/2026 |
Quốc giaKazakhstan |
Phản hồiI want to thank Zenmarket and all of its employees for providing such a wonderful service. Every item was in good condition. The parcel was packed well and arrived quickly. |
Đánh giá
5 out of 5
|
Theo dõi |
| TênSCARe*** |
Ngày10/07/2026 |
Quốc giaMalaysia |
Phản hồiExellent! Good condition and well kept. |
Đánh giá
5 out of 5
|
Theo dõi |
| Tênnaomi*** |
Ngày10/07/2026 |
Quốc giaCanada |
Phản hồii love all my goodies! |
Đánh giá
5 out of 5
|
Theo dõi |
| TênKo |
Ngày10/07/2026 |
Quốc giaHoa Kỳ |
Phản hồiArrived super quickly! Everything was wrapped very well, with no damage or issues with the product. The package even included a cute box-kun acrylic keychain! |
Đánh giá
5 out of 5
|
Theo dõi |