| Ім'я |
Дата |
Країна |
Відгук |
Оцінка |
Трекінг |
| Ім'яThoma*** |
Дата04.11.2017 |
КраїнаВеликобританія |
ВідгукWell packaged and fast arrival. Thank-you! |
Оцінка
5 out of 5
|
Трекінг |
| Ім'яPeter*** |
Дата04.11.2017 |
КраїнаНова Зеландія |
ВідгукArrived safely, well packaged, thank you Zen Market Team. |
Оцінка
5 out of 5
|
ТрекінгСторінка замовлення |
| Ім'яНикол*** |
Дата04.11.2017 |
КраїнаУкраїна |
ВідгукНож бомба, Доставка была меньше чем 2 недели |
Оцінка
5 out of 5
|
Трекінг |
| Ім'яVlad *** |
Дата04.11.2017 |
КраїнаКанада |
ВідгукExcellent packing work |
Оцінка
5 out of 5
|
Трекінг |
| Ім'яPOLIX*** |
Дата04.11.2017 |
КраїнаІспанія |
ВідгукEverything was excellent, highly recommended! Great communication, professional customer service, handling and packaging of goods was truly exceptional, a wonderful shopping experience, thank you so much! |
Оцінка
5 out of 5
|
Трекінг |
| Ім'яWilli*** |
Дата04.11.2017 |
КраїнаКитай |
Відгук包装到位，物品完好！ |
Оцінка
5 out of 5
|
Трекінг |
| Ім'яNural*** |
Дата04.11.2017 |
КраїнаКазахстан |
ВідгукI will inform you that when you wrote the phone number in the cover
document at number #11, you made a mistake.
Instead of +7 777 272 77 71 was written 7 777 272 77 77.
The parcel was almost received by another FEDEX client.
I ask you to be careful with accompanying documentation.
Best regards,
Kenzhebolat Nuralinov. |
Оцінка
5 out of 5
|
Трекінг |
| Ім'яMónic*** |
Дата03.11.2017 |
КраїнаФранція |
ВідгукThank you! |
Оцінка
5 out of 5
|
ТрекінгСторінка замовлення |
| Ім'яMónic*** |
Дата03.11.2017 |
КраїнаНідерланди |
ВідгукThank you! |
Оцінка
5 out of 5
|
ТрекінгСторінка замовлення |
| Ім'яGuéri*** |
Дата03.11.2017 |
КраїнаФранція |
ВідгукGood. :) |
Оцінка
5 out of 5
|
ТрекінгСторінка замовлення |
| Ім'яЕвген*** |
Дата03.11.2017 |
КраїнаУкраїна |
ВідгукПосылку получил. Спасибо |
Оцінка
5 out of 5
|
Трекінг |
| Ім'я |
Дата03.11.2017 |
КраїнаІзраїль |
ВідгукWonderful in every way! Thank you, ZenMarket!! ♥ |
Оцінка
5 out of 5
|
Трекінг |
| Ім'я |
Дата03.11.2017 |
КраїнаІзраїль |
ВідгукSuperb, as always! Thank you so much!! ♡ |
Оцінка
5 out of 5
|
Трекінг |
| Ім'яAhmad*** |
Дата03.11.2017 |
КраїнаМалайзія |
Відгукitem received but DHL is abit overpriced. 6kg under fedex is same amount of 1kg under DHL |
Оцінка
5 out of 5
|
ТрекінгСторінка замовлення |
| Ім'яAhmad*** |
Дата03.11.2017 |
КраїнаМалайзія |
Відгукbeing charged for custom fee. do not sent too many item in one time |
Оцінка
5 out of 5
|
Трекінг |
| Ім'яAhmad*** |
Дата03.11.2017 |
КраїнаМалайзія |
ВідгукItem packed perfectly! fast service! |
Оцінка
5 out of 5
|
Трекінг |
| Ім'яEmers*** |
Дата03.11.2017 |
КраїнаВеликобританія |
ВідгукOverall I'm very impress with Zenmarketplace! I have used many proxy services over the years to buy good from Japan, but in my opinion Zenmarketplace is one of the best and could become number one with a few more features and tweaks. Very good service, website very easy to use and easy to navigate, customer service is very friendly and helpful, creating your shipment take just a few minutes, packaging is amazing if not over the top (the only way my parcel could have been damaged is by setting it on fire lol). In terms of fees it is the most reasonable around.
A few suggestions:
1)
The live bidding page is not the best when you are bidding on multiple items at the same time and the auctions are close to end. You have to jump from page to page, it would be better to have one live "realtime" page where you have all the item you bid on listed in descending order by time remaining, with color coded green in the lead, red you're losing, with all the control to increase bids etc on that page and off course a thumbnail / auction to visually recognize each auction and prioritize your bidding.
2)
The shopping service for other website could be improved. When I place multiple orders they are all checked then the price is added for all with 1 button. It would be better to have individual button to pay each order separately in case I change my mind on one of the item but still want to order the other by deleting one item it remove the buy now button and everything has to be recalculated. Also an option to add pictures thumbnails to identify easily each items would be nice and before the calculation is done you should check with the store if the item is actually in stock.
3)
It would be useful for user to have a page on your website where they can see the real breakdown cost for each item. Item cost + local shipping
+ Zenmarket fee + any extra additional fees.
4)
For my first parcel I have used Fedex economy, once I had the weight and dimension of the parcel I compared with other proxy service I'm using and I'm afraid your not very competitive. I think you should try to get more competitive rate. Also on the "how much will it cost page" You should mention that some service cannot be used for parcel over a certain value. I've found this out only when I created my first shipment.
5)
I would suggest a premium fee or membership fee for people using your service a lot, with priority from customer service on messages or even live chat, free extra pictures for items who reach the warehouse, discount on shipment etc... or a reward system based on how much you spend, that kind of thing.
6)
Buying low price items from the same seller on yahoo auction (ie: under 500 yen). I' m not sure but a the moment you charge 1 fee / item which in my opinion make buying low value items very expansive. If I buy 10 items at 300 yen from the same seller in reality I'm spending 3000 yen on items and 3000 yen on fees doubling the cost. I think you should work on a formula where it is more cost effective for buyers.
I hope you will take those suggestions into consideration. I'm willing to discuss them further if you need any help. I have a long experience using proxy services and my annual volume is over 3 millions yen.
Regards,
E.Chan |
Оцінка
5 out of 5
|
Трекінг |
| Ім'яMarga*** |
Дата03.11.2017 |
КраїнаАвстралія |
ВідгукWell packaged and prompt delivery as usual! |
Оцінка
5 out of 5
|
Трекінг |
| Ім'яPS Hi*** |
Дата03.11.2017 |
КраїнаВеликобританія |
ВідгукAwesome as always....Thank you
Zen Marketplace |
Оцінка
5 out of 5
|
Трекінг |
| Ім'яPetzl |
Дата03.11.2017 |
КраїнаІндонезія |
ВідгукGreat, Very recomended |
Оцінка
5 out of 5
|
ТрекінгСторінка замовлення |