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Customer Feedback & Testimonials

Feedback & Testimonials are posted only by registered customers who have actually purchased things with our service.
You can leave your testimonial from your Order Page.
Name Date Country Feedback Rating Tracking
NameAnder*** Date3/18/2026 CountryDenmark FeedbackParcel arrived in 2 days after it was confirmed shipped and the items were very securely packaged and were in perfect condition Rating
5 out of 5
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NameEdoua*** Date3/18/2026 CountryFrance FeedbackPerfect Rating
5 out of 5
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NameAllan*** Date3/18/2026 CountryCanada FeedbackThanks. Received properly. Rating
5 out of 5
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NameD.A Date3/18/2026 CountryUnited Kingdom FeedbackQuick shipping. Safely packed. Rating
5 out of 5
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NameA D Date3/18/2026 CountryCanada FeedbackFast shipping and amazingly secure packaging! Super appreciate ZenMarket's shipping options where you choose what goes into a parcel! Rating
5 out of 5
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NameAmand*** Date3/18/2026 CountryUnited States of America FeedbackGreat job again, Zen Market. Thank you for the excellent customer service and communication. This is my favorite place to shop. Rating
5 out of 5
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NameSon-o*** Date3/18/2026 CountryPhilippines FeedbackVery nice platform for ordering Japan items. Very good packaging, Im speechless. 101% recommended.

Thanks, Zen!		 Rating
5 out of 5
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NameJon d*** Date3/18/2026 CountryNetherlands FeedbackOK thanx Rating
5 out of 5
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NameYipee Date3/18/2026 CountryPhilippines FeedbackHappy with my first purchase here, customer service is responsive and the package arrived safely in time. Had no issues regarding the shipment of goods from the seller to Zen Market. Arrival of the items to the warehouse may be off by a day or two, but overall the service is smooth and reliable. Rating
5 out of 5
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NamePierc*** Date3/18/2026 CountryUnited States of America FeedbackPackage arrived safe and sound! I love the small catboy nagi in a box plush keychain and the sad pjs Shidou keychain. I am excited to put both of them on my pin board. Rating
5 out of 5
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NameChris*** Date3/18/2026 CountryUnited States of America FeedbackSent to my friend and they said it was packed good! Rating
5 out of 5
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NameCedri*** Date3/18/2026 CountryUnited States of America FeedbackConvenient and fast service, but I wish you provided a way and differentiation to help customers that purchased personal-use items to be assisted with declaration/customs processes. All I received was "we cannot help with this." Fortunately the FedEx customs clearance here in the USA was without any issue (and was just cleared/released to FedEx here, according to my tracking number). I want to recommend you consider this aspect, as it would have been extremely difficult for me to contact the manufacturers of the tapestry that came as a bonus with my book items to ask them for their business name and address (since they are Japanese).

Overall very easy and fast, but the warnings for a personal-use customer felt overkill/unneeded since my customs clearance situation did not experience any issues.		 Rating
3 out of 5
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NameJun Date3/18/2026 CountryUnited States of America Feedbackexcellent. Rating
5 out of 5
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NameKhoi Date3/18/2026 CountryUnited States of America Feedbackall i can say is that the items was furiously wrapped and packaged. Very well done. Great customer service help! Rating
4 out of 5
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Name Date3/18/2026 CountryPoland FeedbackGREAT service Rating
5 out of 5
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NameMarco*** Date3/18/2026 CountryItaly FeedbackGreat Rating
5 out of 5
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NameDeb Date3/18/2026 CountryIndia FeedbackSecurely packed as usual, I just wish the boxes could be a bit more compact so I can opt for UPS from next time onwards. Rating
5 out of 5
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NameMarco*** Date3/18/2026 CountryItaly FeedbackGreat Rating
5 out of 5
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NameTeofa*** Date3/17/2026 CountryNorth Macedonia FeedbackGood seller fast shipping Rating
5 out of 5
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NameTeofa*** Date3/17/2026 CountryNorth Macedonia Feedbackgood seller, fast shipping Rating
5 out of 5
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