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Customer Feedback & Testimonials

Feedback & Testimonials are posted only by registered customers who have actually purchased things with our service.
You can leave your testimonial from your Order Page.
Name Date Country Feedback Rating Tracking
NameJuris*** Date2/26/2024 CountryCanada Feedbackgood, as always Rating
5 out of 5
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NameJuris*** Date2/26/2024 CountryCanada Feedbackgood, as always Rating
5 out of 5
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NameKok C*** Date2/26/2024 CountryAustralia FeedbackAmazing packing and service. Rating
5 out of 5
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Name Date2/26/2024 CountryAustralia FeedbackThe website is easy to use and understand, and the staff are very helpful! My package arrived within the week, in perfect condition and all contents I ordered were there.

Wonderful service, will definitely be using again in the future! Definitely recommend!
Rating
5 out of 5
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NameReubi*** Date2/26/2024 CountryUnited States of America FeedbackPackaging could have been better Rating
3 out of 5
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Name Date2/26/2024 CountryPhilippines FeedbackHighly recommended, items are well packed Rating
5 out of 5
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Name Date2/26/2024 CountryPhilippines FeedbackWell packed and shipped immediately <3 Rating
5 out of 5
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NameBrend*** Date2/26/2024 CountryUnited States of America FeedbackThank you so much for working with me on this parcel! I know that it is not customary to ask for less packaging and many people want to ship their items with great care. However, we needed to put as much in the box as we could, and ZenMarket totally nailed it with this one. Great work! Rating
5 out of 5
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Nameh Date2/25/2024 CountryAustralia FeedbackThe service fee is too expensive now, especially when other sites are still 300 yen. Compared to the price, the service is not even that good. Customer support is inconsistent, once I received 3 different responses from 3 different staffs on why my item couldn't be purchased, items take way too long to be packed and it also takes an unreasonably long time to adjust shipping methods (at least a few days). Zenmarket used to be good but it has fallen off, the only beneficial and unique factor left about this website is the credit limit. I used to love this site but now I'm never going to use it again Rating
1 out of 5
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NameJames*** Date2/25/2024 CountryUnited States of America FeedbackIncredible packing, every single item (phone) was wrapped carefully by hand and with enough protection. The parcel arrived quickly to the US (2 days) thanks to UPS!
Everything arrived just as I expected. Will continue to use Zenmarket to import phones.
Rating
5 out of 5
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Name Date2/25/2024 CountryFinland FeedbackZenmarket has once again been great with helping me get manga and videogames from japan. Rating
5 out of 5
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NameCaz M*** Date2/25/2024 CountryIreland FeedbackVery good thanks Rating
5 out of 5
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NameJason*** Date2/24/2024 CountryAustralia FeedbackWell packaged but it would be good if the General Services Tax could be added at the time of ZenMarket shipping so aditional shipping processing fees arent incurred when parcel arrives in destination country. Rating
5 out of 5
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NameJosh Date2/24/2024 CountryUnited States of America FeedbackJust received my parcel yesterday, and was very happy and impress with the handling and packaging from Zenmarket. Could not have ask for a better service than what I got. Will definitely be ordering more stuff in the near future Rating
5 out of 5
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Name Date2/24/2024 CountryUnited States of America FeedbackGreat Customer service and easy website to navigate - Zen Market makes purchasing from Japan easy to do! Rating
5 out of 5
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Name Date2/24/2024 CountryUnited States of America FeedbackGreat Customer service and easy website to navigate - Zen Market makes purchasing from Japan easy to do! Rating
5 out of 5
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Name Date2/24/2024 CountryUnited States of America FeedbackGreat Customer service and easy website to navigate - Zen Market makes purchasing from Japan easy to do! Rating
5 out of 5
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Name Date2/24/2024 CountryUnited States of America FeedbackGreat service - Zen Market makes purchasing from Japan easy to do! Rating
5 out of 5
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NameRaven*** Date2/24/2024 CountryUnited States of America FeedbackBrand new and in great condition Rating
5 out of 5
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NameRoxim*** Date2/24/2024 CountryUnited States of America FeedbackI just received the device and this service is amazing!!! The product I got was in excellent condition. Packaging was a plus. Perfectly packaged and secured. Only issue was customs in my city, which there's nothing we can do. Other than that, I will be using this service again in the future. Thank you! Rating
5 out of 5
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