| الاسم |
التاريخ |
الدولة |
الملاحظات |
التقييم |
التتبع |
| الاسمIvan |
التاريخ24/12/47 |
الدولةالنرويج |
الملاحظاتPerfect |
التقييم
5 out of 5
|
التتبع |
| الاسمSerge*** |
التاريخ24/12/47 |
الدولةالولايات المتحدة الأمريكية |
الملاحظاتДоставлено за 2 дня |
التقييم
5 out of 5
|
التتبع |
| الاسمSerge*** |
التاريخ24/12/47 |
الدولةأوكرانيا |
الملاحظاتДоставлено ровно за 14 дней |
التقييم
5 out of 5
|
التتبع |
| الاسمEilay*** |
التاريخ24/12/47 |
الدولةإسرائيل - فلسطين |
الملاحظاتTHANK U VERY MUCH, FAST RESPONSE AND EASY TO USE! i will keep ordring with u |
التقييم
5 out of 5
|
التتبع |
| الاسمR |
التاريخ24/12/47 |
الدولةالهند |
الملاحظاتI got my parcel (I'm an international customer) safely and well packed. Everything throughout the boxing and shipping process was smooth! Great experience! |
التقييم
5 out of 5
|
التتبع |
| الاسمHendr*** |
التاريخ24/12/47 |
الدولةأستراليا |
الملاحظاتIt takes time but can't complaint and parcel well received |
التقييم
5 out of 5
|
التتبع |
| الاسمJorge |
التاريخ24/12/47 |
الدولةالولايات المتحدة الأمريكية |
الملاحظاتarrived in perfect conditions and on time, would buy again from them! |
التقييم
5 out of 5
|
التتبع |
| الاسمAndre*** |
التاريخ24/12/47 |
الدولةأستراليا |
الملاحظاتCondition appears above very fine or even 'as new' amazing. Packed with utmost care. Thanks to all involved; most grateful. |
التقييم
5 out of 5
|
التتبع |
| الاسمRuju |
التاريخ24/12/47 |
الدولةالهند |
الملاحظاتGood packing safe packing |
التقييم
5 out of 5
|
التتبع |
| الاسمRuju |
التاريخ24/12/47 |
الدولةالهند |
الملاحظاتGood packing safe packing |
التقييم
5 out of 5
|
التتبع |
| الاسمRuju |
التاريخ24/12/47 |
الدولةالهند |
الملاحظاتGood packing safe packing |
التقييم
5 out of 5
|
التتبع |
| الاسمDenz |
التاريخ24/12/47 |
الدولةكندا |
الملاحظاتcame perfectly without any scratches or cracks amazing service! |
التقييم
5 out of 5
|
التتبع |
| الاسمJohn *** |
التاريخ24/12/47 |
الدولةالولايات المتحدة الأمريكية |
الملاحظاتExcellent as always! Thanks! |
التقييم
5 out of 5
|
التتبع |
| الاسمEvert*** |
التاريخ24/12/47 |
الدولةالبرازيل |
الملاحظاتRecomendo! |
التقييم
5 out of 5
|
التتبع |
| الاسمLDN83 |
التاريخ24/12/47 |
الدولةالمملكة المتحدة |
الملاحظاتEverything was packed very well & the parcel arrived early. Very happy! |
التقييم
5 out of 5
|
التتبع |
| الاسمLDN83 |
التاريخ24/12/47 |
الدولةالمملكة المتحدة |
الملاحظاتEverything was packed very well & the parcel arrived on time. |
التقييم
5 out of 5
|
التتبع |
| الاسمHf Df |
التاريخ24/12/47 |
الدولةالإمارات العربية المتحدة |
الملاحظاتنوعيه جيده لكن شحن كلفني. مرتين لكن شركه جيده |
التقييم
4 out of 5
|
التتبع |
| الاسمEric *** |
التاريخ24/12/47 |
الدولةالولايات المتحدة الأمريكية |
الملاحظاتPackage arrived very well packed and able to withstand significant damage to box from shipping courier. Overall, very satisfied with care and consideration of packing efforts. |
التقييم
5 out of 5
|
التتبع |
| الاسم |
التاريخ23/12/47 |
الدولةالولايات المتحدة الأمريكية |
الملاحظاتItem was packaged well and delivered very quickly! |
التقييم
5 out of 5
|
التتبع |
| الاسمwhoev*** |
التاريخ23/12/47 |
الدولةسنغافورة |
الملاحظاتWhoever packed this parcel, thank you so much. I hope you are blessed with great fortune and peace.
I am writing to provide final feedback regarding a previous Parcel #7, now that this parcel #8 has been shipped, and the practical matter is concluded.
I want to make clear that this experience has caused me to lose all confidence in ZenMarket’s customer service. I will state this clearly in bullet points.
1. The original parcel contained 1 pair of shoes and 3 pieces of clothing. It was packed at 40cm × 35cm × 22cm, with shipping costing around 3,500 yen, cardboard box.
2. After repacking, the parcel contained 1 pair of shoes and 7 pieces of clothing. It was packed at 37cm × 30cm × 27cm, with shipping costing 2,976 yen, plastic packaging
3. This means the repacked parcel contained 4 additional pieces of clothing, yet had a slightly smaller total volume AND a lower shipping cost.
That directly supports my original concern that the first packing outcome was unnecessarily bulky. It also undermines ZenMarket’s repeated statement that the original packing was "simply appropriate" and thus had no basis to be questioned (as said by one of your customer support agents).
Throughout this exchange, ZenMarket repeatedly avoided the actual customer-experience issue and reduced the matter to whether the warehouse had committed a formal internal error.
That was never the full issue.
The issue is ZenMarket's lack of care and concern as to the customer's predicament and plight. I had previous parcels involving shoes packed in soft/plastic packaging without a special packing request. Based on that past experience, I did not reasonably expect this parcel to be packed in a large cardboard box unless I had specifically requested otherwise. While it is unfortunate on both sides, the simplest remedy would be to agree mutually that the customer should in future state their requests clearly, and for ZenMarket's side to offer a waiver of the cancelling fee as a gesture of goodwill due to this unforeseen and unfortunate incident.
Instead, ZenMarket’s response was to repeatedly rely on policy, packing discretion, and internal-error classification. No meaningful attempt to recover this rupture was offered. No goodwill remedy was offered. No serious attempt was made to ACKNOWLEDGE the fact that the original packing result was INDEED unexpected, inconsistent with my past experience, and later shown to be less space-efficient than the repacked parcel. This is the core issue.
This no longer was about the parcel, but now about the way ZenMarket treats its supporters.
This was not a malicious, recurring, or exploitative request. I was not trying to 'get a free lunch', or 'cheat the system'. It was a one-time misunderstanding that could have been resolved easily. Instead, ZenMarket chose rigidity and 'being objectively right', over customer relationship.
The final repacked parcel makes this look far worse for ZenMarket. It shows that a more compact and cheaper shipping outcome was possible all along, even with MORE items in the parcel.
Throughout this entire back and forth, it felt from the customer's side like the priority was to avoid responsibility and protect internal process, rather than to understand the customer’s position or preserve customer trust.
I am not blaming individual support agents or the warehouse people personally. I believe that the warehouse has nothing to do with this, and it is not their fault at all. My criticism is directed at ZenMarket’s service approach as a company.
This experience has made clear to me that ZenMarket’s customer service does not prioritise customer trust when doing so would require flexibility beyond internal policy. With zero way of seeking assistance from management that do have proper authority to handle such unique cases, this has left me feeling helpless and hopelessly frustrated.
I sincerely wish the best for the customer service agents, as I want to believe that they are good hearted and warm souled individuals, but are unfortunately jaded and restricted by the limitations of ZenMarket. If this proves to be false, and that ZenMarket does wish to prioritise customer trust and relations, then I worry that there are those on the ground who do not live up to such a spirit and motto. |
التقييم
5 out of 5
|
التتبع |