| Tên |
Ngày |
Quốc gia |
Phản hồi |
Đánh giá |
Theo dõi |
| TênNicol*** |
Ngày19/06/2025 |
Quốc giaVương Quốc Anh |
Phản hồiParcel arrived with a big hole in, exterior could have been reinforced a bit better with some more tape
Thankfully items inside were packaged well and we’ve had no rain
If the items were more susceptible to damage from weather and we had our usual rain, could have been an issue but thankfully all arrived intact |
Đánh giá
4 out of 5
|
Theo dõiHiện thị trang |
| TênPeter*** |
Ngày19/06/2025 |
Quốc giaHoa Kỳ |
Phản hồiGreat transaction easy and quick, items as described |
Đánh giá
5 out of 5
|
Theo dõiHiện thị trang |
| TênPeter*** |
Ngày19/06/2025 |
Quốc giaHoa Kỳ |
Phản hồiGreat transaction easy and quick, items as described |
Đánh giá
5 out of 5
|
Theo dõiHiện thị trang |
| TênSimon*** |
Ngày19/06/2025 |
Quốc giaÚc |
Phản hồi
I’ve been a regular user of ZenMarket and generally appreciated their service — until now. My recent experience with Parcel #27 was deeply disappointing and has made me seriously reconsider using them again.
Despite providing clear and specific packing instructions, which I’ve always done for previous parcels, ZenMarket ignored my directions and pushed for a reinforcement option I hadn’t requested. As a result, I was forced to pay over ¥4,000 in extra fees, even though I had already specified how I wanted the items packed. Their explanation was vague and dismissive, with no real acknowledgment of my submitted instructions.
In addition, the processing time far exceeded their stated policy of 2–3 working days after payment. The parcel remained unshipped for an extended period with no proactive updates. The excuse? That it was created on a Saturday — yet I’ve had other weekend parcels processed without issue.
Adding to the frustration, a promotional discount (SUMMER2025) was launched shortly after I paid for international shipping. I asked if it could be applied, but they refused — no flexibility, no recognition of customer loyalty.
This experience left me feeling ignored, overcharged, and undervalued. Customer service was robotic and unwilling to properly investigate or resolve the situation. For a service I’ve trusted with high-value items, this was a huge letdown.
I expected better care, consistency, and accountability — and sadly, ZenMarket failed on all fronts. |
Đánh giá
1 out of 5
|
Theo dõiHiện thị trang |
| TênSalsa |
Ngày19/06/2025 |
Quốc giaMalaysia |
Phản hồiTrusted and great proxy shopping service!
"Package received, mission accomplished! Thanks!" |
Đánh giá
5 out of 5
|
Theo dõiHiện thị trang |
| TênMika *** |
Ngày19/06/2025 |
Quốc giaHungary |
Phản hồiThank you! |
Đánh giá
5 out of 5
|
Theo dõiHiện thị trang |
| TênMike *** |
Ngày19/06/2025 |
Quốc giaÚc |
Phản hồiPerfect, as always! |
Đánh giá
5 out of 5
|
Theo dõiHiện thị trang |
| TênMoe A*** |
Ngày19/06/2025 |
Quốc giaQatar |
Phản hồiOutstanding quality and delivery by zenmarket.
I couldn’t recommend this enough |
Đánh giá
5 out of 5
|
Theo dõiHiện thị trang |
| TênAndy |
Ngày19/06/2025 |
Quốc giaCanada |
Phản hồiVery well packaged, arrived in perfect condition. |
Đánh giá
5 out of 5
|
Theo dõiHiện thị trang |
| TênOrlan*** |
Ngày19/06/2025 |
Quốc giaPhilippines |
Phản hồiFast shipping excellent items |
Đánh giá
5 out of 5
|
Theo dõiHiện thị trang |
| TênOrlan*** |
Ngày19/06/2025 |
Quốc giaPhilippines |
Phản hồiFast shipping excellent items |
Đánh giá
5 out of 5
|
Theo dõiHiện thị trang |
| Tên |
Ngày19/06/2025 |
Quốc giaQuần đảo Virgin (Mỹ) |
Phản hồilovely package ! i only have one issue but it is not related to zenmarket but rather me and usps. other than that, amazing ! |
Đánh giá
5 out of 5
|
Theo dõiHiện thị trang |
| TênRober*** |
Ngày19/06/2025 |
Quốc giaHoa Kỳ |
Phản hồiThank you |
Đánh giá
5 out of 5
|
Theo dõiHiện thị trang |
| TênKayli*** |
Ngày19/06/2025 |
Quốc giaHoa Kỳ |
Phản hồiFast and easy! |
Đánh giá
5 out of 5
|
Theo dõiHiện thị trang |
| TênDanie*** |
Ngày19/06/2025 |
Quốc giaVương Quốc Anh |
Phản hồiPackage arrived safely and fast, also the reinforcement on the packaging was very strong. |
Đánh giá
5 out of 5
|
Theo dõiHiện thị trang |
| TênPeppe*** |
Ngày19/06/2025 |
Quốc giaHoa Kỳ |
Phản hồiOverall process of buying and having my items combined into one package was streamlined and simple. Shipping was relatively inexpensive and items came in great condition. Would recommend. |
Đánh giá
5 out of 5
|
Theo dõiHiện thị trang |
| Tênarisa*** |
Ngày19/06/2025 |
Quốc giaThái Lan |
Phản hồivery good |
Đánh giá
5 out of 5
|
Theo dõiHiện thị trang |
| TênDagen*** |
Ngày18/06/2025 |
Quốc giaHoa Kỳ |
Phản hồiI don’t understand why this package have never been posted to my location but it just sent back to zenmarket after a month. |
Đánh giá
1 out of 5
|
Theo dõiHiện thị trang |
| TênAZ |
Ngày18/06/2025 |
Quốc giaÚc |
Phản hồireally fast turnaround, from the packing stage to delivery! thank you ! 10/10 |
Đánh giá
5 out of 5
|
Theo dõiHiện thị trang |
| TênMatt *** |
Ngày18/06/2025 |
Quốc giaVương Quốc Anh |
Phản hồiReally well packaged, everything arrived safe and sound :) |
Đánh giá
5 out of 5
|
Theo dõiHiện thị trang |