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Customer Feedback & Testimonials

Feedback & Testimonials are posted only by registered customers who have actually purchased things with our service.
You can leave your testimonial from your Order Page.
Name Date Country Feedback Rating Tracking
NameMarc *** Date9/21/2025 CountryThailand FeedbackPerfect ! Rating
5 out of 5
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NameRePet*** Date9/21/2025 CountryUnited States of America FeedbackWhen I was ready to pay 2-3 weeks before Tariffs they held my packages for weeks just so it can be charged for the new tariffs, Zen does not practice what they preach, more fees more delays more BS I cant afford to shop here anymore the Zen BS excuses is very upsetting. All the A++ sellers items are awesome Zen market is chasing the buyers away with too many fees and trying more messed up tactics like to hold packages hostage just to add more fees is now common practice. Rating
1 out of 5
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NameMatan*** Date9/20/2025 CountrySouth Africa FeedbackAll items were packed with a lot of caution and care. Everything arrived in perfect condition. Thank you as always for an excellent service. Rating
5 out of 5
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NameMatan*** Date9/20/2025 CountrySouth Africa FeedbackAll items were packed with a lot of caution and care. Everything arrived in perfect condition. Thank you as always for an excellent service. Rating
5 out of 5
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NamePatry*** Date9/20/2025 CountryPoland FeedbackEverything packed real well. Feels like brand new Rating
5 out of 5
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Name Date9/20/2025 CountryUkraine FeedbackThanks! Rating
5 out of 5
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NameLiou *** Date9/20/2025 CountryTaiwan Feedback從商品詢價到收到商品約14天(EMS)
購買的每個階段流程都非常透明安心,很滿意的購物經驗!
新會員也有贈送500日圓購物金可抵用國際運費,
不定時也有折扣碼可以用(記得結帳的時候google一下)
★建議官網購物流程的影片可以放在首頁購物流程重點,要強力放送!!
一開始找不到, 有點摸不著頭緒, 仔細找了一下才看到影片,很不起眼
這邊也大概整理一下流程,給第一次購買的人一些參考:
1.在個人主頁新增要詢價的商品網址,及購買的內容
2.等待客服確認報價 (報價包含代購服務費及日本國內運費.會詳列明細)
這個運費是第一次日本國內運費!
"不是他在日本店家購買幫直接寄到你家, 是幫你購買寄到日本大阪集運倉庫"
所以你可以購買很多店家的商品, 等全部都到大阪倉庫後,再打包國際運輸
3.儲值$$(可先欲抓第二次的國際運費.頁面旁邊有試算.不足要二次儲值也OK)
4.付款第一次運費, 等待商品運到大阪倉(會告知預估時間)
5.商品抵達大阪倉, 可以免費存放60天,等待你其他購買的商品全部到貨
6.建立包裹, 把你的東西挑選集合成一個大包裝, 然後挑選你要的國際運輸公司
如EMS.DHL...等待國際運費報價
7.付款國際運費, 接著他們就會開始處理寄送包裹
8.會有包裹追蹤編號~直到你收到商品

頁面都可以翻譯成中文.客服也會有中文回覆,不用擔心語言障礙
總之,推薦這個平台!
Rating
5 out of 5
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NameRizal*** Date9/20/2025 CountryMalaysia FeedbackGood Rating
5 out of 5
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NameBobby*** Date9/20/2025 CountryUnited States of America FeedbackZenmarket handled a difficult shipping environment. Although I paid more than I would have 1 month ago, I was well aware of this. Rating
5 out of 5
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Namesong Date9/20/2025 CountrySingapore FeedbackReceived in good condition but I misread the product description thought that it will shipped with the box but it only ship the pack only Rating
4 out of 5
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NameRitik*** Date9/20/2025 CountryIndia Feedbackgood Rating
5 out of 5
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NameIan Date9/20/2025 CountryCanada FeedbackArrived quickly and well packed - I bought clothes, so all of the correct colours were bought and they were all very neatly packed - I'm happy with the service Rating
5 out of 5
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NameMiz Date9/19/2025 CountryUnited Kingdom FeedbackEverything arrived so well packed. A huge thank you to your team for the effort and care they show. Second time buyer, impressed both times. Rating
5 out of 5
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NameMayan*** Date9/19/2025 CountryIndia FeedbackThank you for great services.
Regards
Rating
5 out of 5
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NameJoni *** Date9/19/2025 CountryFinland FeedbackJust got my item. Item is in good condition. The Parcel was packed really good, worth the 1000 yen "Reinforcement"

For a first ever item bought from ZenMarket, my experience has been excellent.

Highly recommend this site and the company. 10/10
Rating
5 out of 5
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NameJohn *** Date9/19/2025 CountryUnited States of America FeedbackPerfect with the exception of the calculator being shipped with (dead) batteries inside it. No harm, and an easy thing to overlook. Rating
5 out of 5
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NameE Suu*** Date9/19/2025 CountryFinland Feedbackpackage arrived really fast and it was packaged so well. everything was in good condition. i will be using from zenmarket again. Rating
5 out of 5
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NameSusan*** Date9/19/2025 CountryAustralia FeedbackThank you, arrived safely and well packaged. Excellent service as always. Rating
5 out of 5
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NameBasic*** Date9/19/2025 CountryUnited States of America FeedbackLove the way it was packed, came in perfect condition, but was used as the way I bought it Rating
5 out of 5
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NameJohaa*** Date9/19/2025 CountryPhilippines FeedbackVery fast and reliable did not expect to get shipped so fast via international! Rating
5 out of 5
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