No service fee on Selected Auctions Items! Offer ends 7/31 23:59 JST Learn more
12% OFF Shimamura Music ITEMS 07/10 00:00 - 07/24 23:59 JST SHOP NOW
Search history Clear list

Customer Feedback & Testimonials

Feedback & Testimonials are posted only by registered customers who have actually purchased things with our service.
You can leave your testimonial from your Order Page.
Name Date Country Feedback Rating Tracking
Namelouis*** Date6/20/2025 CountryUnited Kingdom Feedbackexcellent packing! Rating
5 out of 5
Tracking
NameAlexa*** Date6/20/2025 CountryGreece FeedbackAmazing service!!!! Item arrived fast! Will buy again! Rating
5 out of 5
TrackingShow Page
Nameacc s*** Date6/20/2025 CountryUnited States of America Feedback 🇯🇵 ❤️ 🇺🇸 Rating
5 out of 5
TrackingShow Page
NameMigue*** Date6/20/2025 CountryUnited States of America FeedbackExcellent service and fast shipping thanks for your hard work Rating
5 out of 5
TrackingShow Page
NameMigue*** Date6/20/2025 CountryUnited States of America FeedbackExcellent service and fast shipping thanks for your hard work Rating
5 out of 5
TrackingShow Page
NameMigue*** Date6/20/2025 CountryUnited States of America FeedbackExcellent service and fast shipping thanks for your hard work Rating
5 out of 5
TrackingShow Page
NameMigue*** Date6/20/2025 CountryUnited States of America FeedbackExcellent service and fast shipping thanks for your hard work Rating
5 out of 5
TrackingShow Page
NameRizal*** Date6/20/2025 CountryMalaysia FeedbackGood.. Rating
5 out of 5
TrackingShow Page
NameIvan Date6/20/2025 CountryUnited States of America Feedbackbest proxy website to buy figure from Japan, great customer service, great and secure pacaking i would recommend any to use zenmarket Rating
5 out of 5
TrackingShow Page
Nameislan*** Date6/20/2025 CountryUnited Kingdom Feedbackperfect as always. i even had delicate paper goods and not one item was damaged. Rating
5 out of 5
TrackingShow Page
NameOleg *** Date6/20/2025 CountryUkraine FeedbackThanks. Rating
5 out of 5
TrackingShow Page
NameOleg *** Date6/20/2025 CountryUkraine FeedbackThanks. Rating
5 out of 5
TrackingShow Page
NameOleg *** Date6/20/2025 CountryUkraine FeedbackThanks. Rating
5 out of 5
TrackingShow Page
NameOleg *** Date6/20/2025 CountryUkraine FeedbackThanks. Rating
5 out of 5
TrackingShow Page
NameKetan*** Date6/20/2025 CountryIndia FeedbackVery good packing safety received
Thank you so much
Rating
5 out of 5
TrackingShow Page
NameJesse*** Date6/19/2025 CountryPhilippines FeedbackI have purchased many....
I am satisfied
Thank you
Rating
5 out of 5
TrackingShow Page
NameNicol*** Date6/19/2025 CountryUnited Kingdom FeedbackParcel arrived with a big hole in, exterior could have been reinforced a bit better with some more tape

Thankfully items inside were packaged well and we’ve had no rain

If the items were more susceptible to damage from weather and we had our usual rain, could have been an issue but thankfully all arrived intact
Rating
4 out of 5
TrackingShow Page
NamePeter*** Date6/19/2025 CountryUnited States of America FeedbackGreat transaction easy and quick, items as described Rating
5 out of 5
TrackingShow Page
NamePeter*** Date6/19/2025 CountryUnited States of America FeedbackGreat transaction easy and quick, items as described Rating
5 out of 5
TrackingShow Page
NameSimon*** Date6/19/2025 CountryAustralia Feedback
I’ve been a regular user of ZenMarket and generally appreciated their service — until now. My recent experience with Parcel #27 was deeply disappointing and has made me seriously reconsider using them again.

Despite providing clear and specific packing instructions, which I’ve always done for previous parcels, ZenMarket ignored my directions and pushed for a reinforcement option I hadn’t requested. As a result, I was forced to pay over ¥4,000 in extra fees, even though I had already specified how I wanted the items packed. Their explanation was vague and dismissive, with no real acknowledgment of my submitted instructions.

In addition, the processing time far exceeded their stated policy of 2–3 working days after payment. The parcel remained unshipped for an extended period with no proactive updates. The excuse? That it was created on a Saturday — yet I’ve had other weekend parcels processed without issue.

Adding to the frustration, a promotional discount (SUMMER2025) was launched shortly after I paid for international shipping. I asked if it could be applied, but they refused — no flexibility, no recognition of customer loyalty.

This experience left me feeling ignored, overcharged, and undervalued. Customer service was robotic and unwilling to properly investigate or resolve the situation. For a service I’ve trusted with high-value items, this was a huge letdown.

I expected better care, consistency, and accountability — and sadly, ZenMarket failed on all fronts.
Rating
1 out of 5
TrackingShow Page