Customer Feedback & Testimonials

Feedback & Testimonials are posted only by registered customers who have actually purchased things with our service.
You can leave your testimonial from your Order Page.

Name	Date	Country	Feedback	Rating	Tracking
NameShai	Date3/15/2021	CountryCanada	FeedbackAmazing	Rating 5 out of 5	TrackingShow Page
NameChiar***	Date3/15/2021	CountryItaly	FeedbackPerfect!	Rating 5 out of 5	TrackingShow Page
NameOfer ***	Date3/15/2021	CountryIsrael	FeedbackThe guitar arrived just like in the pictures. The excellent packaging took 3 months to ship by sea, but it's worth the wait. Amazing guitar and excellent packaging. I m very happy Best regards Ofer perez	Rating 5 out of 5	TrackingShow Page
NameMuham***	Date3/15/2021	CountryPakistan	FeedbackVery good service. I got the items in time and well packed. Keep it up. Regards	Rating 5 out of 5	TrackingShow Page
NameVasil***	Date3/14/2021	CountryGreece	FeedbackEverything was amazing	Rating 5 out of 5	Tracking
NameMeube***	Date3/14/2021	CountryFrance	FeedbackGreat service	Rating 5 out of 5	TrackingShow Page
NameJohan***	Date3/14/2021	CountrySweden	FeedbackVery smooth byuing from here! Good communication, fast shipping, good prices! Thanks from Sweden!!	Rating 5 out of 5	TrackingShow Page
NameMaria	Date3/14/2021	CountryPoland	FeedbackGreat service, the package arrived quickly and in perfect condition!	Rating 5 out of 5	Tracking
NameMargu***	Date3/14/2021	CountryNew Zealand	FeedbackUnfortunately, this has been one of the bad experiences I've had in regards to receiving a parcel from Zenmarket. A friend and I purchased products through this service and everything was flowing fine up until after the parcel was shipped out. Tracking halted once the parcel arrived in our country's postage depot. What follows is having to wait 3 months, even after paying for EMS postage for fast delivery, just to receive our parcel. There were lots of back and forth between the local postage and us, and occasionally contacting Zenmarket about the updates. Thankfully, Zenmarket was prompt in their communication during this time, but when it came to finally launching an investigation into the parcel, there was barely any communication and updates. After waiting 3 months and finally receiving our parcel (after being sent an email from our local post about it), we discovered that the parcel had been completely water damaged and the box stripped of its original addresses/supporting documents (which had caused the extreme delay in the first place). The contents of the parcel were thankfully safe, however they stunk of moisture and there was black mold growing on the inside of the parcel and causing damage to any paper posters that hadn't been wrapped in plastic. The parcel had also been wrapped completely in duct tape. Despite waiting 3 months for this parcel and having the parcel arrive in such a bad condition, I was informed I was unable to get a refund on the shipping costs as JapanPost cannot proceed with investigations after 4 months (this annoyingly couldn’t be avoided as our parcel had taken 3 months to just arrive), and that Japanpost couldn’t make claims about damaged packaging. Overall, this experience wasn’t pleasant. We were happy with Zenmarket’s communication but when it came to launching an investigation, the process was extremely slow and we barely heard from them. It wasn’t until we reached out to our local post yet again did we finally get updates on what had happened to our parcel. It is also unclear what the cause was for the water damage and what happened to the original labels. It’s unfortunate that the parcel arrived in this condition and it puts us off from ordering from Zenmarket again in the future as we’re concerned about this situation happening again.	Rating 2 out of 5	TrackingShow Page
NameManue***	Date3/14/2021	CountryGermany	FeedbackThanks	Rating 5 out of 5	Tracking
NameManue***	Date3/14/2021	CountryGermany	FeedbackThanks	Rating 5 out of 5	Tracking
NamePaweł***	Date3/14/2021	CountryPoland	FeedbackA professional company that takes its customers seriously. Inexpensive and fast shipping. A small commission for the service. I highly recommend.	Rating 5 out of 5	TrackingShow Page
Namejonal***	Date3/14/2021	CountryNorway	FeedbackTop notch as always	Rating 5 out of 5	Tracking
Namejonal***	Date3/14/2021	CountryNorway	FeedbackTop notch as always	Rating 5 out of 5	Tracking
Namejonal***	Date3/14/2021	CountryNorway	FeedbackTop notch as always	Rating 5 out of 5	Tracking
Namejonal***	Date3/14/2021	CountryNorway	FeedbackTop notch as always	Rating 5 out of 5	Tracking
NameEwood	Date3/14/2021	CountryGermany	FeedbackOrder was adequate packed - prize to service feels justefied.	Rating 5 out of 5	Tracking
NameTika ***	Date3/13/2021	CountryMalaysia	FeedbackHi! This is my second purchased for this year 😆 I think after this I will buy manga from ZenPlus instead of from Rakuten. Overall, I have a great experienced from ZenMarket team. Received my parcel in super secured packed. I am super satisfied. Looking forward to next purchase with ZenMarket.	Rating 5 out of 5	Tracking
Namejack	Date3/13/2021	CountryMalaysia	FeedbackPacking and shipping in Japan is slow but international shipping is much faster !	Rating 3 out of 5	TrackingShow Page
NameDenny***	Date3/13/2021	CountryMalaysia	FeedbackThe reason i give 2 star is not because of the packaging is bad but because of the quality of the box material is way below par. Usually I will take the reinforced box service. But I want to see how would the non reinforced service like. Shipping cost is very expensive. Zenmarket is doing nothing to help the international customer to get a better deal with the courier service. So I suggest zenmarket to use the box which size is not big. Many times the box I received is way big and many empty spaces between the item to the top of the box. Courier charge the box from the dimension and weight of the box. The bigger or and the heavier the box the more the cost. This is unnecessary cost to my part for the shipment. Zenmarket can play a big role here to help your many loyal customers to reduce the shipment cost. Another way is that Zenmarket can make a deal with any courier company for an additional let say 20% discount for international shipment. For example Zenmarket made UPS as an official courier partner. In conjunction with that when a customer choose UPS they will get 20% off from their shipment cost. If they choose other courier then its normal price. I believe UPS sales will go up hence Zenmarket will also have more customer due to good shipping price offered. I truely hope Zenmarket take my two points into serious consideration. At times these simple thing shy away many of your new potential customer.	Rating 2 out of 5	TrackingShow Page

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