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Customer Feedback & Testimonials

Feedback & Testimonials are posted only by registered customers who have actually purchased things with our service.
You can leave your testimonial from your Order Page.
Name Date Country Feedback Rating Tracking
NameChris*** Date2/22/2024 CountryFrance Feedbackgreat customer service, fast and safe shipping Rating
5 out of 5
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NameCelin*** Date2/22/2024 CountryUnited States of America FeedbackExceptionally well packed! Everything was bought quickly and was carefully packaged, which was extra impressive because I had bought a big lot of something- so there were a lot of items. I had been slightly worried about some mugs I had ordered, but they wrapped them nicely and reinforced the edges of the box so well that they arrived in one piece. Thank you so much! I prefer zenmarket of neokyo, definitely. Rating
5 out of 5
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NameF G Date2/22/2024 CountryUnited States of America FeedbackGreat communication, very happy with the service! Rating
5 out of 5
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NameAtana*** Date2/22/2024 CountryBulgaria FeedbackА++++++ Rating
5 out of 5
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NameEllen Date2/22/2024 CountryUnited States of America FeedbackZenmarket never disappoints! Got my order as described, thank you. Rating
5 out of 5
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NameArsen*** Date2/22/2024 CountrySerbia FeedbackI can't believe that my parcel arrived in 12 days! It was PERFECTLY packed! With great care and precision. Grip is brand new, and I am very happy that I trusted zenmarket to deliver this to me!
This is my first time using this platform and I am very satisfied! Thank you!
Rating
5 out of 5
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NameLesli*** Date2/22/2024 CountryUnited Kingdom FeedbackAs always great service from start to finish. Rating
5 out of 5
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NameL. Na*** Date2/22/2024 CountryPortugal FeedbackParcel didn't arrive at time of writing after 3 months. It got somehow stuck in customs despite VAT being paid up front, and the supposed investigation opened by Zenmarket hasn't given any signs of life for over a week now.

Support took multiple back and forth before they acknowledged the information I had provided on first contact as if they were following a script and had ignored the entirety of the ticket aside from some keywords. Honestly, even the ¥500 per-item fee is too expensive for this level of service.
Rating
1 out of 5
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NameL. Na*** Date2/22/2024 CountryPortugal FeedbackCompletely oversized package for the contents. Ended up paying more for shipping than I would have if they had fit the items into a box half the size. Rating
4 out of 5
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Name Date2/22/2024 CountryPortugal FeedbackWhile items were well packed, Fedex charged me for an extra "handling fee" despite all VAT being paid up front.

Contacting Zenmarket support ended up with me being told to just talk it out with Fedex. Avoid using the Fedex option if at all possible.
Rating
2 out of 5
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NameMarie Date2/21/2024 CountryGermany FeedbackTook about a week and a half to arrive, everything was packaged very safe. Rating
5 out of 5
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NameChris*** Date2/21/2024 CountryUnited States of America FeedbackFast shipping and arrived safe! Great service Rating
5 out of 5
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NameRober*** Date2/21/2024 CountryUnited States of America FeedbackEverything arrived perfect thank you 😊. Rating
5 out of 5
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NameJen Date2/21/2024 CountryUnited States of America FeedbackMy item was quickly bought within 2 hours of placing my order & package came in a timely manner~ Rating
5 out of 5
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NameAnnab*** Date2/21/2024 CountryCanada Feedbackit arrived really fast Rating
5 out of 5
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NameJohns*** Date2/21/2024 CountryNew Zealand FeedbackA+++ Nice packaging Rating
5 out of 5
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NameJohns*** Date2/21/2024 CountryNew Zealand FeedbackA+++ Nice packaging Rating
5 out of 5
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NameDunke*** Date2/21/2024 CountryPoland FeedbackShipment from Japan to Poland took around a week, which was fast.
No issues, products in perfect shape, full recommendation.
Rating
5 out of 5
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NameTimot*** Date2/21/2024 CountryAustralia FeedbackFast and Easy purchase and very well packaged.
Rating
5 out of 5
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NameAB Date2/21/2024 CountryEstonia Feedbackthanks ZenMarket for taking special request into account when packaging this particular parcel. This package came with damaged corners on all sides and one corner smashed to the point it was flat. But everything inside was safe without any damage. Rating
5 out of 5
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