| Name |
Date |
Country |
Feedback |
Rating |
Tracking |
| NameMónic*** |
Date7/24/2020 |
CountryPortugal |
FeedbackReceived! Thanks |
Rating
5 out of 5
|
TrackingShow Page |
| NameMónic*** |
Date7/24/2020 |
CountryPortugal |
FeedbackThank you! |
Rating
5 out of 5
|
TrackingShow Page |
| NameMei |
Date7/24/2020 |
CountryMalaysia |
FeedbackThis was my second time using ZM after a very smooth and quick first-time experience, and I was initially shocked by this second experience.
I needed my item for at the end of July, which was why I purchased it more than a month beforehand. However, the packaging process took about 18 days and it was only packaged and ready to ship after I sent in a couple of complaints. Well, at least they do act on customers' complaints/feedback. Despite the hiccups, I am happy to report that my item has arrived safely and in one piece (it's a ceramic ware) and more importantly, in time for its intended use. So all is forgiven and I will certainly use ZM for future purchases again. |
Rating
4 out of 5
|
Tracking |
| NameTheCr*** |
Date7/24/2020 |
CountryGermany |
FeedbackIt took a bit longer with the current situation, but in the end everything arrived safely, so I'm very happy with the service. Have already ordered again~ |
Rating
5 out of 5
|
Tracking |
| NameDR |
Date7/24/2020 |
CountryPhilippines |
FeedbackThings I like about ZenMarket:
1, The ¥300 commission fee per store is pretty good.
2, No hidden charges that pile up, unlike with some proxies.
3, They weigh your items to the gram: they don't round up and make your shipping costs higher. You know exactly how much your item weighs. (Remember the packaging adds to the weight though! I don't want my doujins to get bent in the box, so I'm glad for the extra packing.)
4, Their site will automatically translate item information for you once you copy/paste the links into the order box. Very helpful if, like me, you can't read.
5, Honestly I really like their website's UI. Their site has never glitched for me and I like that we can see the weight of the items + how long they'd been in the warehouse all in one clean row. If only they're a bit more snappy with their recordkeeping!
6, This is a small thing, but my usual proxies don't do this: they send you a pdf of the dispatch note once they pack your items ready for shipping. Just in case you want to see that dispatch note before your pakige gets sent out.
But if
1, You want an item that you know would get sold out within minutes of it dropping
2, You have a mix of pre-order and on-hand items with different shipping dates
3, You're the type of person who keeps adding items to your cart because it's 'a shame to pay for shipping for 2 items'
I'd say go somewhere else. There's a lot happening in this company: they have subscription box types of deals, they have quizzes with prices, they do all sorts of promotions. Which is good for business and membership perks are never bad, but I'm a simple ota with simple ota needs. I just want my items to get bought and shipped at a reasonable time. Idk, there's just too many goods and services I feel y'all might be spreading yourselves too thin.
One of my items got cancelled because the payment didn't get through in time, and I wouldn't have known until I asked for updates. They did refund everything after telling me what happened, but I waited 2 weeks for nothing! :'D
I didn't Hate my experience with ZenMarket. In fact, I tried to curb my naturally impatient nature because I know--especially because of the pandemic and the lockdowns--things are pretty chaotic right now. People are staying at home and buying things online instead of going outside, so they're probably dealing with a Lot of orders. Things are probably going to calm down once they hit their groove again.
Until then, I think I'll wait before coming back o7 |
Rating
3 out of 5
|
Tracking |
| NameFerna*** |
Date7/24/2020 |
CountryCanada |
FeedbackFeel bad that I couldn't give a Zero stars for your extra poor service |
Rating
1 out of 5
|
Tracking |
| NameFerna*** |
Date7/24/2020 |
CountryCanada |
FeedbackFeel bad that I couldn't give a Zero stars for your extra poor service |
Rating
1 out of 5
|
TrackingShow Page |
| NameFerna*** |
Date7/24/2020 |
CountryCanada |
FeedbackFeel bad that I couldn't give a Zero stars for your extra poor service |
Rating
1 out of 5
|
Tracking |
| NameMelis*** |
Date7/24/2020 |
CountryGermany |
FeedbackDie zenpop Boxen sind einfach klasse und enthalten eine bunte Mischung an allem was das paper lover und stationary lover Herz begehrt. Sicher verpackt kam das paket schon nach knapp einer Woche bei mir in Deutschland an. War immer auf dem neusten Stand bezüglich meiner Bestellung und wurde über jeden Schritt informiert. Nur zu empfehlen! |
Rating
5 out of 5
|
Tracking |
| NameJovan*** |
Date7/24/2020 |
CountryUnited States of America |
FeedbackEverything came in perfect condition, thank you very much! |
Rating
5 out of 5
|
Tracking |
| NameNatas*** |
Date7/24/2020 |
CountryUnited States of America |
FeedbackArrived in perfect condition and in a timely manner! |
Rating
5 out of 5
|
Tracking |
| NameDerri*** |
Date7/24/2020 |
CountrySingapore |
FeedbackOverall is a good experience but wait too long for them to check in my parcel into their warehouse. Considered as acceptable during this critical period. |
Rating
2 out of 5
|
Tracking |
| NameChris |
Date7/24/2020 |
CountryUnited States of America |
FeedbackArrived on time! Packed well! Only bad thing I noticed was the controller stick piece was broken. |
Rating
4 out of 5
|
Tracking |
| NameDanie*** |
Date7/24/2020 |
CountryUnited States of America |
FeedbackArrived speedily after shipping and was very well packaged. Overall process was relatively smooth. |
Rating
5 out of 5
|
Tracking |
| NameFRANC*** |
Date7/23/2020 |
CountryItaly |
Feedbackall perfect! |
Rating
5 out of 5
|
Tracking |
| NameDamon*** |
Date7/23/2020 |
CountryUnited Kingdom |
FeedbackThe package just arrived and it's brilliant, the book has some lovely photographs in it, the towel a little small but the photograph on it is of a beautiful lady for sure very happy with the sale thank you |
Rating
5 out of 5
|
TrackingShow Page |
| NameRifa *** |
Date7/23/2020 |
CountryIndonesia |
FeedbackThe package is safely arrived at my place |
Rating
5 out of 5
|
TrackingShow Page |
| NameRifa *** |
Date7/23/2020 |
CountryIndonesia |
FeedbackThe package is safely arrived at my place |
Rating
5 out of 5
|
TrackingShow Page |
| NameCriss*** |
Date7/23/2020 |
CountryMalaysia |
FeedbackHi ZenMarket Team, this is my first time using your service and I am happy with your customer service. Your team has always fast on giving responses to my question. For the parcel, it is well packaged and the transaction time from the seller to my country is good. The only bad experience is I have a very bad delay of the parcel in my country and I didn't know who is the delivery partner or authority to contact. As for my case, ZenMarket team has fail to give me a clear picture on who should I contact if the parcel has delay in my country. I has search Japan Post website and realise that they have partner in Malaysia who are called Post Laju. I file a report to the company and finally received my package after a long day. Cant imagine when will I get the package if I didn't manage to find out who is party in Malaysia handling my parcel. |
Rating
4 out of 5
|
TrackingShow Page |
| NameAlex *** |
Date7/23/2020 |
CountryGermany |
FeedbackUPS had problems with payment, but Zenmarket's service is 1+ as always |
Rating
5 out of 5
|
Tracking |