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Customer Feedback & Testimonials

Feedback & Testimonials are posted only by registered customers who have actually purchased things with our service.
You can leave your testimonial from your Order Page.
Name Date Country Feedback Rating Tracking
Name Date9/29/2020 CountryBelgium Feedbackperfect Rating
5 out of 5
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Name Date9/29/2020 CountryAustralia FeedbackExcellent Service, Goods well packaged and arrived safely. Rating
5 out of 5
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Namesarah*** Date9/29/2020 CountryNew Zealand FeedbackGreat nice packed thank you Rating
5 out of 5
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NameSimik*** Date9/29/2020 CountryNew Zealand FeedbackFantastic service Rating
5 out of 5
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NameAndre*** Date9/29/2020 CountryAustralia Feedbackalways the best thank you zenmarket Rating
5 out of 5
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NameDanie*** Date9/29/2020 CountrySpain Feedbackfine Rating
5 out of 5
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NameSteel Date9/29/2020 CountryRomania FeedbackI first started using Zenmarket service in April 2020, at that time the Covid-19 pandemic has just begun and the economy was starting to get affected. Zenmarket offered for us customers a complementary 45 additional days of free storage (thank you for that!!) besides the free 45 days already given standard for its customers and you can imagine, for me being new to this type of Japan proxy service, every bit of extra time counted while I got adjusted to the system and how everything works.

Zenmarket is very transparent about everything, they only charge you 300 yen per every purchase as their own fee, the rest you pay for the actual item + internal shipping within Japan from the seller's location towards Zenmarket warehouse - so that's pretty cool in my opinion! No hidden fees, usually the sellers specify the amount of cost for the internal shipping, if not you can always ask Zenmarket and they will happily help you out (they will help you out in just about anything regarding any purchase, just message them and wait for 2-3 days for a reply - they have to get in touch with the seller, usually sellers take 1 day to respond - so the total wait time is 2-3 days for the customer).

When I was ready to make the first parcel it took 10 calendar days from when I placed the order till the parcel was shipped, but bare in mind that I chose additional reinforcement service (extra special added protection on top of the actual parcel - pretty cool if you ask me!) and the parcel was pretty bulky (over 6Kg) so please do note it takes some time to pack all of your items carefully and safely. My parcel arrived safely and intact (I chose DHL Express), with all of the items inside packed extremely well (with bubble wrap).

All in all I highly recommend Zenmarket if you are serious about purchasing great stuff from Japan, stuff that you cannot find elsewhere! 5 stars, A+++++ service!		 Rating
5 out of 5
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NameMohd *** Date9/29/2020 CountryMalaysia Feedbackall good. good packaging Rating
5 out of 5
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NameNgo H*** Date9/29/2020 CountryMalaysia FeedbackHi, Malaysia customs held my parcel. Can you issue me an invoice based on the value i declared? Thank you. Rating
5 out of 5
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NameBrade*** Date9/29/2020 CountryUnited States of America FeedbackPackage arrived faster than those from other proxy shipping companies, and in great condition. Rating
5 out of 5
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Namek pap Date9/29/2020 CountryGreece Feedbacktop Rating
5 out of 5
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NameEvgen*** Date9/29/2020 CountryUkraine FeedbackPerfect Rating
5 out of 5
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NameMicha*** Date9/28/2020 CountryPoland FeedbackAll items arrived in perfect condition and were well protected. Good shipping time, they also got mine request. Thank you ZenMarket! Rating
5 out of 5
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NameFabio*** Date9/28/2020 CountryItaly Feedback++++ Rating
5 out of 5
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NameGiuse*** Date9/28/2020 CountryItaly FeedbackTutto perfetto! Spedizione veloce ed ottimo imballaggio ! Top 👍 Rating
5 out of 5
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NameJPA Date9/28/2020 CountryPhilippines FeedbackMy package arrived in less than two weeks from the time i ordered it. My order went on smoothly as expected. How i wish that the zenmarket staff will be more prompt in responding to queries. I had a question that was responded after 2 working days... but all is well now. More power to your staff!!!! Rating
4 out of 5
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Name Date9/28/2020 CountryGermany FeedbackAll perfect ! Rating
5 out of 5
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Name Date9/28/2020 CountryGermany FeedbackAll perfect ! Rating
5 out of 5
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NameFelix*** Date9/28/2020 CountrySingapore FeedbackVery good ordering and shipping service as usual! Definitely recommended and I will keep using ZenMarket! Thanks! Rating
5 out of 5
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NameFelix*** Date9/28/2020 CountrySingapore FeedbackVery good ordering and shipping service as usual! Definitely recommended and I will keep using ZenMarket! Thanks! Rating
5 out of 5
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