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Customer Feedback & Testimonials

Feedback & Testimonials are posted only by registered customers who have actually purchased things with our service.
You can leave your testimonial from your Order Page.
Name Date Country Feedback Rating Tracking
NameDOROT*** Date5/21/2026 CountryUnited Kingdom FeedbackThis was the first time I had ever used Zenmarket to buy limited merchandise from beyond Japan, and this had been my best experience so far!

Not only was the process of payment smooth and efficient, the customer service for any inquiry I had was really helpful and they were very clear with instructions, not to mention highly friendly and respectful too!

Will be ordering stuff with them again when the time arrives!
Rating
5 out of 5
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NameRober*** Date5/21/2026 CountryUnited States of America FeedbackEXCELLENT! GREAT PACKING. A++++ Rating
5 out of 5
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NameRober*** Date5/21/2026 CountryUnited States of America FeedbackEXCELLENT! GREAT PACKING. A++++ Rating
5 out of 5
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NameRober*** Date5/21/2026 CountryUnited States of America FeedbackEXCELLENT! GREAT PACKING. A++++ Rating
5 out of 5
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NameRober*** Date5/21/2026 CountryUnited States of America FeedbackEXCELLENT! GREAT PACKING. A++++ Rating
5 out of 5
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NameRober*** Date5/21/2026 CountryUnited States of America FeedbackEXCELLENT! GREAT PACKING. A++++ Rating
5 out of 5
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NameHenri*** Date5/20/2026 CountryRomania FeedbackReceived in good condition - thanks Rating
5 out of 5
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NameDrew Date5/20/2026 CountryUnited States of America FeedbackThe service provided by zenmarket was perfect and transparent. From assistance from fluent bilingual professionals, to quick service, I was surprised by how every step of receiving my first item from Japan in my life was made simple. A wonderful experience, and hardly going to be my last. Rating
5 out of 5
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Name孫德鴻 Date5/20/2026 CountryTaiwan Feedback我買了一把貝斯,整個交易的進行速度有點慢,可能是我還不習慣日本代購的節奏,不過一到台灣海關速度就變快了,昨天還在清關,結果今天下午就送到了,貝斯包裝做得很好,除了具備防護效果的琴袋之外,總共還有兩層紙箱保護,感覺兩層應該都是島村樂器包裝的,代購方增加保護的應該是邊角的厚紙板。

總之,琴被保護得很好,剛剛試過琴也都沒問題,除了速度之外,其餘的經驗都很好,第一次請代購購買這麼高單價的物品,本來很擔心,看來是多慮了。
Rating
5 out of 5
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NameTeofa*** Date5/20/2026 CountryNorth Macedonia FeedbackOk Rating
5 out of 5
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NameTeofa*** Date5/20/2026 CountryNorth Macedonia FeedbackOk... Rating
5 out of 5
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NameTsunc*** Date5/20/2026 CountryNew Zealand FeedbackExceptional packaging, like none I've had before. ZenMarket understands the importance of your item and packs accordingly! Rating
5 out of 5
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NameMatth*** Date5/20/2026 CountryAustralia FeedbackI have been waiting months without a single update or message? Rating
1 out of 5
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NameMicha*** Date5/20/2026 CountryUnited States of America Feedbackwas missing information and never was contacted from DHL when issue happen. so they shipped it back. And poor customer service. Rating
1 out of 5
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NameIvan *** Date5/20/2026 CountryBulgaria FeedbackExelent, thanks Rating
5 out of 5
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NameMP Date5/20/2026 CountryUnited States of America FeedbackA+++++++++++ Rating
5 out of 5
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NameAlex *** Date5/20/2026 CountryUnited States of America FeedbackThanks for the prompt, speedy and excellent service overall. Rating
5 out of 5
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Namecathe*** Date5/20/2026 CountryCanada FeedbackThank you so much!! Always pack with care and fast delivery! Will keep using it Rating
5 out of 5
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Namecathe*** Date5/20/2026 CountryCanada FeedbackThank you, very fast delivery and well packaged! Rating
5 out of 5
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NameChris*** Date5/20/2026 CountryUnited States of America FeedbackGood service! Package arrived safe well packed with bubble wrap. Rating
5 out of 5
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