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Customer Feedback & Testimonials

Feedback & Testimonials are posted only by registered customers who have actually purchased things with our service.
You can leave your testimonial from your Order Page.
Name Date Country Feedback Rating Tracking
Name Date6/19/2026 CountryPhilippines FeedbackThis is my second time using this service. I learned that the client's decision is absolute. The staff are quite thorough. They will keep asking for your full confirmation before they can buy this item. This is the first time I've experienced delays because of the long inquiries. Nevertheless, I appreciate their hard work. As for the shipping method, I chose a private courier this time. I chose what feels right to me and didn't pay attention to what the forums say, because everyone has a different experience. I'm glad that the shipping is much faster this time.

As for the packaging: the box arrived without major dents, which is impressive. The items were packed as snug as possible.

My experience receiving my second parcel is better than the first one, mainly because the shipping is faster and the box is in good shape. 		Rating
5 out of 5
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NameJack *** Date6/18/2026 CountryUnited Kingdom FeedbackShame that import vat was so much Rating
5 out of 5
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NameJessi*** Date6/18/2026 CountryUnited Kingdom FeedbackPackaged well! Bubble wrap and packing peanuts covered my item so it was protected. Rating
5 out of 5
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NamePatri*** Date6/18/2026 CountryGermany FeedbackFast and Safe Rating
5 out of 5
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NameAeroH*** Date6/18/2026 CountryUnited Kingdom FeedbackArrived perfectly packed. The order was mainly tcg cards and they were very protected.
Also I received a cute lil zenmarket keychain! <3		 Rating
5 out of 5
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NameJRM Date6/18/2026 CountryAustralia FeedbackArrived very quickly without any delay or damage during transit.

I'm grateful to the hardworking people involved.		 Rating
5 out of 5
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Namee-g5 Date6/18/2026 CountryPhilippines Feedbackparcel arrived in a very good condition! Rating
5 out of 5
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NameJuris*** Date6/18/2026 CountryCanada Feedbackgood Rating
5 out of 5
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NameAtana*** Date6/18/2026 CountryBulgaria FeedbackА++++++ Rating
5 out of 5
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Namematt Date6/18/2026 CountryUnited States of America FeedbackHorrible experience! Seller clearly advertized size L and when item arrived it was size M too small for me to use and it also was destroyed upon opening. Seller did not state the jacket was ruined and had a stretched and ripped waist hem and i had to pay for it. All i got was a partial refund. Seller is trash and zen market customer service is trash. Rating
1 out of 5
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NameOlin *** Date6/18/2026 CountryUnited States of America FeedbackGreat item and quick shipping Rating
5 out of 5
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NameKevin Date6/18/2026 CountryPhilippines FeedbackWell packaged. No damage on the items Rating
5 out of 5
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NameAarón*** Date6/18/2026 CountrySpain FeedbackPackage received in optimal conditions and content working flawlessly. Rating
5 out of 5
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NameDimit*** Date6/18/2026 CountryCanada Feedback10/10, would buy again!!!! Rating
5 out of 5
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NameIvan *** Date6/18/2026 CountryBulgaria FeedbackExelent, thanks Rating
5 out of 5
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NameMilan Date6/18/2026 CountryHungary FeedbackEverything came perfectly packaged, and in perfect shape! 10/10 service, would and will use Zen again! The shipping was super fast too.
Thank you for making buying merch from Japan possible~		 Rating
5 out of 5
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NameMilan*** Date6/17/2026 CountrySerbia FeedbackB Rating
5 out of 5
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NameOleg *** Date6/17/2026 CountryUkraine FeedbackThanks Rating
5 out of 5
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NameBryan*** Date6/17/2026 CountryUnited Kingdom FeedbackThankyou. Rating
5 out of 5
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Name Date6/17/2026 CountryUnited States of America FeedbackExcellent Service! I could not be happier. Ordering, shipping and delivery were perfect! Rating
5 out of 5
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