ZenMarket is excited to announce a brand new way to ship your items from Japan internationally!
Introducing ZenExpress: Standard, a faster and more affordable way to ship small packages from Japan!
IMPORTANT: TEMPORARY SUSPENSION OF ZENEXPRESS FROM FEB 2024 (EXCEPT FOR UNITED STATES)
Benefits of Zen Express: Standard
Zen Express: Standard is fantastic for countries that don't have access to smaller packet shipping options or if you are just looking for a faster alternative to surface shipping.
Extra small parcels under 500g will typically be even cheaper than shipping with surface, but arrive far sooner!
Shipping times on average can range from 10 - 18 days depending on the shipping destination country.
Also Read: NEW YEARS HOLIDAY ARRANGEMENTS FOR ZENMARKET ORDERS AND SHIPPING
About 2023 New Year's Operations for ZenExpress
*Holiday Schedule: December 25th, 2023 to January 3rd, 2024 JST
The parcels that have their shipping fee paid during this period will be shipped out after January 3rd, 2024 JST.
If your parcel or item has been shipped and the tracking status shows still in Japan,
please kindly understand that shipments during holiday times will take more days than usual and we thank you for your patience.
🌟HAPPY HOLIDAYS!🌟
Read More
Zen Express: Standard Requirements
UPDATE SEPTEMBER 2023:In September, the maximum weight was reduced to 2 kg for the following countries: Austria, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Finland, Estonia, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Malta, Romania, Slovakia, Slovenia, and Sweden.
Our new exclusive shipping option is designed for packages that meet the following criteria:
- Under 2 kg* in weight
- Total dimensions under 90 cm
- The cost of items in the parcel is under a certain amount. (see Max. Parcel Value below for details)
*The max weight for ZenExpress parcels for some countries exceeds 2 kg
Please refer to the table below to see if your country allows for parcels greater than 2 KG:
| Country |
Max Weight (kg) |
| Belgium |
25 kg |
| Brazil |
20 kg |
| Chile |
20 kg |
| Colombia |
20 kg |
| France |
25 kg |
| Germany |
31 kg |
| Kazakhstan |
20 kg |
| Luxembourg |
25 kg |
| Mexico |
20 kg |
| Moldova |
30 kg |
| Netherlands |
25 kg |
| Poland |
25 kg |
| Portugal |
25 kg |
| Spain |
25 kg |
| UK |
25 kg |
| Ukraine |
30 kg |
| USA |
25 kg |
Also please kindly note pick-up will take place twice a week (Tuesday and Thursday) for the Zen Express: Standard service.
Zen Express: Standard packages - Shipping restrictions
- Batteries
Items with Ni-MH, and Ni-Cd batteries cannot be shipped.
UPDATE JULY 2023: Lithium-ion batteries can now be shipped considering a maximum of 2 per parcel and they must be inserted in the device.
- Medicine
Medicine, including health supplements cannot be shipped.
- Cosmetics
Cosmetics, including masks cannot be shipped to EU countries.
- Food and drinks
Shipping dry food products is unavailable for EU countries, Ukraine, USA & Brazil. Dry food products include items such as instant ramen, milk additives or most types of candy.
Shipping semi-liquid food products is available only for certain countries. Semi-liquid food products include items such as jelly, yogurt or most purees.
Click here to view a list of countries that are eligible for International Semi-Liquid Food shipping.
- Other powder, liquid, semi-liquid products
These types of products can't be shipped to EU countries.
- Other items
There are limitations for some countries on shipping items such as:
- Liquids and semi-liquids (including all skincare products)
- Wigs
- Powders and weapon-like items (eg. knives, toy guns, etc). Please see the list below for details.
- Adult accessories can only be shipped to Germany and UK
- Toys and figures can not be shipped to Brazil or Mexico.
- Trading cards, game consoles, and game players can not be shipped to Brazil.
The following countries are affected by these limitations:
- Ukraine
- Germany
- Spain
- UK
- USA
- Moldova
- Belarus
- Brazil
- Australia
- Switzerland
- Chile
- Colombia
- Mexico
- Peru
Contact our ZenMarket support team if you need further clarification on what items are appropriate to be shipped through Zen Express: Standard.
Available Countries for Semi-liquid Food Shipping
| Country |
Int'l. Semi-Liquid Food Shipping |
| Australia |
 |
| Austria |
 |
| Belarus |
|
| Belgium |
|
| Brazil |
|
| Bulgaria |
|
| Canada |
|
| Chile |
|
| Colombia |
|
| Croatia |
|
| Cyprus |
|
| Czech Republic |
|
| Denmark |
|
| Estonia |
|
| Finland |
|
| France |
|
| Germany |
|
| Greece |
|
| Hungary |
|
| Ireland |
|
| Italy |
|
| Kazakhstan |
|
| Latvia |
|
| Lithuania |
|
| Luxembourg |
|
| Malta |
|
| Mexico |
|
| Moldova |
|
| Netherlands |
|
| Norway |
|
| Peru |
|
| Poland |
|
| Portugal |
|
| Romania |
|
| Slovakia |
|
| Slovenia |
|
| Spain |
|
| Sweden |
|
| Switzerland |
|
| Ukraine |
|
| United Kingdom |
|
| United States |
|
UPDATE [OCTOBER 2023]: IOSS/DDP Terms & Purchase Limits
See the following table for the latest information. The newly updated information is highlighted in yellow below.
| Country |
IOSS/DDP Terms |
Max. Parcel Value |
Currency |
Austria
Bulgaria
Croatia
Cyprus
Estonia
Greece
Hungary
Ireland
Latvia
Lithuania
Malta
Romania
Slovakia
Slovenia |
< €150
= VAT according to this blog.
packages > €150
are not accepted.
|
149 |
EUR |
|
Belgium
France
Germany
Luxembourg
Netherlands
Poland
Portugal
Spain
|
< €150
= VAT according to this blog.
> €150
= 25% regardless of country or product category.
|
200,000 |
JPY |
Czech Republic
Denmark
Finland
Italy
Sweden |
< €150
= VAT according to this blog.
|
150 |
EUR |
| United Kingdom |
< £135
= VAT according to this blog.
> £135
= 25% regardless of product category.
|
200,000 |
JPY |
| Colombia |
< $200 = 19%
> $200 = 30.9%
NOTE:
Value is based on price of products PLUS shipping. |
200,000 |
JPY |
| Mexico |
< $50 = No Fee
> $50 = 19% + Handling Fee ($1 ~ $5)
|
1,000 |
USD |
| Chile |
IOSS / DDP Terms
≤ $40.99 = No Fee
≥ $41 = 29% + Handling Fee ($2 ~ $6)
NOTE:
Value is based on price of products.
|
200,000 |
JPY |
Other Countries / Regions
| Country |
Max. Parcel Value |
Currency |
| Australia |
200,000 |
JPY |
| Belarus |
22 |
EUR |
| Brazil |
425 |
USD |
| Canada |
425 |
CAD |
| Kazakhstan |
200,000 |
JPY |
| Moldova |
200,000
|
JPY |
| Norway |
290 |
EUR |
| Peru |
200 |
USD |
| Switzerland (CH) |
65 |
CHF |
| Singapore |
200,000 |
JPY |
| Ukraine |
200,000 |
JPY |
| USA |
760
|
USD |
ZenMarket Shipping Calculator
If you are interested in knowing an estimated price for Zen Express: Standard available countries can now use our ZenMarket shipping calculator to compare prices.
