ZenMarket (run by ZenGroup Inc.) is a Japanese proxy shopping service where you can buy from thousands of online stores. Our international team based here in Osaka provides you with the best online shopping experience so you can buy your favorite items with ease. Buying items from halfway across the world can be nerve-wracking and we try to make the experience as painless as possible. With 1.5 million registered users from all over the globe, we ensure language will never prevent you from using our service. Currently, we provide customer support in 19 different languages, including English, Japanese, Portuguese, Spanish, French, German, Italian, Polish, Ukrainian, Turkish, Russian, Arabic, Chinese (Traditional/Simplified), Korean, Vietnamese, Thai, Malay, and Indonesian. Our customer service team is always happy to help you with any issues you might have!

Where do your items go when you order them? We have three warehouses in Osaka prefecture. Once we receive your orders, they will be shipped to either one of these warehouses where we will store them until you are ready to create your parcel. Then, we consolidate your parcels (initial consolidation is free!) and ship them right to your doorstep. Our warehouse also offers optional services for your peace of mind, including parcel reinforcement if you are shipping valuable or fragile items, as well as a photo service so you can check on the condition of your item before we ship it.